The influence of cultural origins of visitors when staying in the city that never sleeps

Detalhes bibliográficos
Autor(a) principal: Moro, Sérgio
Data de Publicação: 2022
Outros Autores: Rita, Paulo, Ramos, Pedro, Esmerado, Joaquim
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/105563
Resumo: Moro, S., Rita, P., Ramos, P., & Esmerado, J. (2022). The influence of cultural origins of visitors when staying in the city that never sleeps. Tourism Recreation Research, 47(1), 78-90. [Advanced online publication on 30 September 2020]. https://doi.org/10.1080/02508281.2020.1821328
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spelling The influence of cultural origins of visitors when staying in the city that never sleepsCultureNew YorkNYConline reviewssocial mediatourist satisfactionGeography, Planning and DevelopmentCultural StudiesTourism, Leisure and Hospitality ManagementManagement, Monitoring, Policy and LawSDG 11 - Sustainable Cities and CommunitiesMoro, S., Rita, P., Ramos, P., & Esmerado, J. (2022). The influence of cultural origins of visitors when staying in the city that never sleeps. Tourism Recreation Research, 47(1), 78-90. [Advanced online publication on 30 September 2020]. https://doi.org/10.1080/02508281.2020.1821328Smart tourism can benefit from Big Data to offer personalized services that better meet tourist demands. This study addresses the adaptation versus globalization debate by analyzing all reviews made about New York City (NYC) on Booking.com, a total of 115,297 reviews for 307 hotels. The collected dataset was divided into 10 cultural clusters and category of each hotel by the star rank system. Then, 5 categories were analyzed: cleanliness, food, location, price, and staff. Results showed both divergent and convergent opinions about the accommodation offer of NYC, depending on the selected category. Food and staff gathered different opinions among the 10 cultural clusters. Particularly, cultures less subjected to globalization tend to write more negative reviews about food. Also, cultures with a higher distance in treatment between tourists and staff such as Confucian, South-East Asia and Middle-Easterners, appreciate less the egalitarian treatment of NYC hotel staff.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNMoro, SérgioRita, PauloRamos, PedroEsmerado, Joaquim2024-01-24T01:31:44Z2022-02-012022-02-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article13application/pdfhttp://hdl.handle.net/10362/105563eng0250-8281PURE: 20291100https://doi.org/10.1080/02508281.2020.1821328info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:50:46Zoai:run.unl.pt:10362/105563Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:40:31.086142Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The influence of cultural origins of visitors when staying in the city that never sleeps
title The influence of cultural origins of visitors when staying in the city that never sleeps
spellingShingle The influence of cultural origins of visitors when staying in the city that never sleeps
Moro, Sérgio
Culture
New York
NYC
online reviews
social media
tourist satisfaction
Geography, Planning and Development
Cultural Studies
Tourism, Leisure and Hospitality Management
Management, Monitoring, Policy and Law
SDG 11 - Sustainable Cities and Communities
title_short The influence of cultural origins of visitors when staying in the city that never sleeps
title_full The influence of cultural origins of visitors when staying in the city that never sleeps
title_fullStr The influence of cultural origins of visitors when staying in the city that never sleeps
title_full_unstemmed The influence of cultural origins of visitors when staying in the city that never sleeps
title_sort The influence of cultural origins of visitors when staying in the city that never sleeps
author Moro, Sérgio
author_facet Moro, Sérgio
Rita, Paulo
Ramos, Pedro
Esmerado, Joaquim
author_role author
author2 Rita, Paulo
Ramos, Pedro
Esmerado, Joaquim
author2_role author
author
author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Moro, Sérgio
Rita, Paulo
Ramos, Pedro
Esmerado, Joaquim
dc.subject.por.fl_str_mv Culture
New York
NYC
online reviews
social media
tourist satisfaction
Geography, Planning and Development
Cultural Studies
Tourism, Leisure and Hospitality Management
Management, Monitoring, Policy and Law
SDG 11 - Sustainable Cities and Communities
topic Culture
New York
NYC
online reviews
social media
tourist satisfaction
Geography, Planning and Development
Cultural Studies
Tourism, Leisure and Hospitality Management
Management, Monitoring, Policy and Law
SDG 11 - Sustainable Cities and Communities
description Moro, S., Rita, P., Ramos, P., & Esmerado, J. (2022). The influence of cultural origins of visitors when staying in the city that never sleeps. Tourism Recreation Research, 47(1), 78-90. [Advanced online publication on 30 September 2020]. https://doi.org/10.1080/02508281.2020.1821328
publishDate 2022
dc.date.none.fl_str_mv 2022-02-01
2022-02-01T00:00:00Z
2024-01-24T01:31:44Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/105563
url http://hdl.handle.net/10362/105563
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0250-8281
PURE: 20291100
https://doi.org/10.1080/02508281.2020.1821328
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 13
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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