The development of value systems and the role of information systems in the Portuguese insurance industry

Detalhes bibliográficos
Autor(a) principal: Marques, Bruno Alexandre Ribeiro
Data de Publicação: 2013
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.14/34912
Resumo: This study aims to analyze the status of partnerships between organizations in the Portuguese insurance industry and design a development strategy that includes the Information Systems (IS) dimension. In this paper, the current role of the IS in insurance partnerships (e.g.: automation of functionalities, alignment with decision makers) is analyzed, as well as their importance in the future. Since insurance information activities are knowledge intensive, a relational and learning approach was followed. The impact of the IS on collaboration and implications for the CIO (responsible for the IS) are presented. The existence of a good exploration of the IS for automation and integration of heterogeneous systems were verified. However, collaborative functionalities (e.g. Web 2.0) and partnership management indicators were not observed as a common practice. The CIO can be an agent of change, highlighting the IT Governance view and the socio-technical approach that are key to increase the maturity and value of the IS in the insurance industry.
id RCAP_5be0318705cee62dc3c55b517a3cd060
oai_identifier_str oai:repositorio.ucp.pt:10400.14/34912
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling The development of value systems and the role of information systems in the Portuguese insurance industryO desenvolvimento dos sistemas de valor do setor segurador português e o papel dos sistemas de informaçãoInter-organizational relationshipsLevels of collaborationImpacts on the information systemsIT governanceRelacionamentos interorganizacionaisNíveis de colaboraçãoGestão de parceriasImpactos dos sistemas de informaçãoIT governanceThis study aims to analyze the status of partnerships between organizations in the Portuguese insurance industry and design a development strategy that includes the Information Systems (IS) dimension. In this paper, the current role of the IS in insurance partnerships (e.g.: automation of functionalities, alignment with decision makers) is analyzed, as well as their importance in the future. Since insurance information activities are knowledge intensive, a relational and learning approach was followed. The impact of the IS on collaboration and implications for the CIO (responsible for the IS) are presented. The existence of a good exploration of the IS for automation and integration of heterogeneous systems were verified. However, collaborative functionalities (e.g. Web 2.0) and partnership management indicators were not observed as a common practice. The CIO can be an agent of change, highlighting the IT Governance view and the socio-technical approach that are key to increase the maturity and value of the IS in the insurance industry.Foi pretendido estudar o atual estado das parcerias interorganizacionais do setor segurador português e projetar uma estratégia de desenvolvimento, onde se inclui a dimensão dos Sistemas de Informação (SI). Nesta comunicação é analisado o atual papel dos SI nas parcerias dos seguros (ex: funcionalidades essenciais, alinhamento com os decisores), assim como a sua importância futura. Sendo a actividade seguradora informacional e conhecimento-intensiva, foi seguida uma abordagem relacional e orientada à aprendizagem. O impacto dos SI na colaboração e as implicações ao nível do perfil dos CIOs (responsáveis pelos SI) são apresentados. Foi verificada a existência de uma boa exploração dos SI para a automatização e integração de sistemas heterogênos. Todavia, funcionalidades colaborativas (ex: Web 2.0) e indicadores de gestão de parcerias são insuficientes. Os CIOs podem ser agentes de mudança, destacando-se a visão de IT Governance e a abordagem sociotécnica como chaves para incrementar a maturidade e o valor dos SI para os seguros.Veritati - Repositório Institucional da Universidade Católica PortuguesaMarques, Bruno Alexandre Ribeiro2021-09-16T09:05:01Z2013-12-302013-12-30T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfapplication/pdfhttp://hdl.handle.net/10400.14/34912eng1807-177510.4301/s1807-17752013000300001info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-12T17:40:26Zoai:repositorio.ucp.pt:10400.14/34912Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:28:18.693364Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The development of value systems and the role of information systems in the Portuguese insurance industry
O desenvolvimento dos sistemas de valor do setor segurador português e o papel dos sistemas de informação
title The development of value systems and the role of information systems in the Portuguese insurance industry
spellingShingle The development of value systems and the role of information systems in the Portuguese insurance industry
Marques, Bruno Alexandre Ribeiro
Inter-organizational relationships
Levels of collaboration
Impacts on the information systems
IT governance
Relacionamentos interorganizacionais
Níveis de colaboração
Gestão de parcerias
Impactos dos sistemas de informação
IT governance
title_short The development of value systems and the role of information systems in the Portuguese insurance industry
title_full The development of value systems and the role of information systems in the Portuguese insurance industry
title_fullStr The development of value systems and the role of information systems in the Portuguese insurance industry
title_full_unstemmed The development of value systems and the role of information systems in the Portuguese insurance industry
title_sort The development of value systems and the role of information systems in the Portuguese insurance industry
author Marques, Bruno Alexandre Ribeiro
author_facet Marques, Bruno Alexandre Ribeiro
author_role author
dc.contributor.none.fl_str_mv Veritati - Repositório Institucional da Universidade Católica Portuguesa
dc.contributor.author.fl_str_mv Marques, Bruno Alexandre Ribeiro
dc.subject.por.fl_str_mv Inter-organizational relationships
Levels of collaboration
Impacts on the information systems
IT governance
Relacionamentos interorganizacionais
Níveis de colaboração
Gestão de parcerias
Impactos dos sistemas de informação
IT governance
topic Inter-organizational relationships
Levels of collaboration
Impacts on the information systems
IT governance
Relacionamentos interorganizacionais
Níveis de colaboração
Gestão de parcerias
Impactos dos sistemas de informação
IT governance
description This study aims to analyze the status of partnerships between organizations in the Portuguese insurance industry and design a development strategy that includes the Information Systems (IS) dimension. In this paper, the current role of the IS in insurance partnerships (e.g.: automation of functionalities, alignment with decision makers) is analyzed, as well as their importance in the future. Since insurance information activities are knowledge intensive, a relational and learning approach was followed. The impact of the IS on collaboration and implications for the CIO (responsible for the IS) are presented. The existence of a good exploration of the IS for automation and integration of heterogeneous systems were verified. However, collaborative functionalities (e.g. Web 2.0) and partnership management indicators were not observed as a common practice. The CIO can be an agent of change, highlighting the IT Governance view and the socio-technical approach that are key to increase the maturity and value of the IS in the insurance industry.
publishDate 2013
dc.date.none.fl_str_mv 2013-12-30
2013-12-30T00:00:00Z
2021-09-16T09:05:01Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.14/34912
url http://hdl.handle.net/10400.14/34912
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1807-1775
10.4301/s1807-17752013000300001
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799132001499873280

Registros relacionados