Assessment of the quality of the service perceived in specific contexts of management of a family business

Detalhes bibliográficos
Autor(a) principal: Igreja, Carla
Data de Publicação: 2021
Outros Autores: Sousa, Bruno, Silva, Tiago, Veloso, Cláudia
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/11110/2237
Resumo: The aim of this paper is to apply the SERVQUAL model to evaluate the quality perceived by customers in the context of family hotel management in Portugal. More specifically, to assess the influence of interpersonal relationships (service providers and customers) in family business services in the wine tourism segment (i.e. wine hotel and spa). In this way, it aims to provide data that can support this family hotel to reinforce the quality of the services provided to guests and therefore their satisfaction and loyalty.
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spelling Assessment of the quality of the service perceived in specific contexts of management of a family businessService qualityFamily Businesshotelmanagementtourism marketingThe aim of this paper is to apply the SERVQUAL model to evaluate the quality perceived by customers in the context of family hotel management in Portugal. More specifically, to assess the influence of interpersonal relationships (service providers and customers) in family business services in the wine tourism segment (i.e. wine hotel and spa). In this way, it aims to provide data that can support this family hotel to reinforce the quality of the services provided to guests and therefore their satisfaction and loyalty.Journal of Family Business Management2021-12-02T14:47:35Z2021-12-02T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/11110/2237oai:ciencipca.ipca.pt:11110/2237enghttps://doi.org/Igreja, C.M., Sousa, B.B., Silva, T. and Veloso, C.M. (2021), "Assessment of the quality of the service perceived in specific contexts of management of a family business", Journal of Family Business Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JFBM-10-2021-0135http://hdl.handle.net/11110/2237metadata only accessinfo:eu-repo/semantics/openAccessIgreja, CarlaSousa, BrunoSilva, TiagoVeloso, Cláudiareponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2022-09-05T12:53:31Zoai:ciencipca.ipca.pt:11110/2237Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T15:02:30.871604Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Assessment of the quality of the service perceived in specific contexts of management of a family business
title Assessment of the quality of the service perceived in specific contexts of management of a family business
spellingShingle Assessment of the quality of the service perceived in specific contexts of management of a family business
Igreja, Carla
Service quality
Family Business
hotel
management
tourism marketing
title_short Assessment of the quality of the service perceived in specific contexts of management of a family business
title_full Assessment of the quality of the service perceived in specific contexts of management of a family business
title_fullStr Assessment of the quality of the service perceived in specific contexts of management of a family business
title_full_unstemmed Assessment of the quality of the service perceived in specific contexts of management of a family business
title_sort Assessment of the quality of the service perceived in specific contexts of management of a family business
author Igreja, Carla
author_facet Igreja, Carla
Sousa, Bruno
Silva, Tiago
Veloso, Cláudia
author_role author
author2 Sousa, Bruno
Silva, Tiago
Veloso, Cláudia
author2_role author
author
author
dc.contributor.author.fl_str_mv Igreja, Carla
Sousa, Bruno
Silva, Tiago
Veloso, Cláudia
dc.subject.por.fl_str_mv Service quality
Family Business
hotel
management
tourism marketing
topic Service quality
Family Business
hotel
management
tourism marketing
description The aim of this paper is to apply the SERVQUAL model to evaluate the quality perceived by customers in the context of family hotel management in Portugal. More specifically, to assess the influence of interpersonal relationships (service providers and customers) in family business services in the wine tourism segment (i.e. wine hotel and spa). In this way, it aims to provide data that can support this family hotel to reinforce the quality of the services provided to guests and therefore their satisfaction and loyalty.
publishDate 2021
dc.date.none.fl_str_mv 2021-12-02T14:47:35Z
2021-12-02T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/11110/2237
oai:ciencipca.ipca.pt:11110/2237
url http://hdl.handle.net/11110/2237
identifier_str_mv oai:ciencipca.ipca.pt:11110/2237
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://doi.org/Igreja, C.M., Sousa, B.B., Silva, T. and Veloso, C.M. (2021), "Assessment of the quality of the service perceived in specific contexts of management of a family business", Journal of Family Business Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JFBM-10-2021-0135
http://hdl.handle.net/11110/2237
dc.rights.driver.fl_str_mv metadata only access
info:eu-repo/semantics/openAccess
rights_invalid_str_mv metadata only access
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Journal of Family Business Management
publisher.none.fl_str_mv Journal of Family Business Management
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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