Driving Lidl´s growth strategy in Portugal through customer loyalty: conceptualization of a loyalty program with high perceived value for its customers
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10362/131273 |
Resumo: | This Work Project aims to find a solution for a specific organizational challenge: increase Lidl’s average spending per ticket in Portugal. Despite having a similar number of buyers as the leading retailers, Lidl customers spend less amount on each trip. A literature review suggested that Customer Loyalty is fundamental to tackle this issue, since it strengthens commitment and rewards customers for repeated and/or additional purchases. These insights were sustained by the survey questionnaire findings. There fore, a Loyalty Program is the main recommendation for solving the challenge. This Work Project aims to develop and create a Loyalty Program (LP) suited for Lidl has it aims to increase market share and average spending per ticket of Lidl in Portugal. The different types of loyalty programs are reviewed with a market background on Lidl and its competitors’ past initiatives being provided. Recommendations with required steps and elements to be taken into consideration by Lidl when designing, implementing and managing an effective loyalty program are provided, discussing the benefits, from rewards to partnerships, and the overall objectives of the LP. |
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Driving Lidl´s growth strategy in Portugal through customer loyalty: conceptualization of a loyalty program with high perceived value for its customersMarketing strategyCompetitive strategyCompetitive advantageDigital transformationDigital marketingLidlLoyalty programRetailingCustomer loyaltyCustomer retentionReward strategyCustomer databaseData analyticsDomínio/Área Científica::Ciências Sociais::Economia e GestãoThis Work Project aims to find a solution for a specific organizational challenge: increase Lidl’s average spending per ticket in Portugal. Despite having a similar number of buyers as the leading retailers, Lidl customers spend less amount on each trip. A literature review suggested that Customer Loyalty is fundamental to tackle this issue, since it strengthens commitment and rewards customers for repeated and/or additional purchases. These insights were sustained by the survey questionnaire findings. There fore, a Loyalty Program is the main recommendation for solving the challenge. This Work Project aims to develop and create a Loyalty Program (LP) suited for Lidl has it aims to increase market share and average spending per ticket of Lidl in Portugal. The different types of loyalty programs are reviewed with a market background on Lidl and its competitors’ past initiatives being provided. Recommendations with required steps and elements to be taken into consideration by Lidl when designing, implementing and managing an effective loyalty program are provided, discussing the benefits, from rewards to partnerships, and the overall objectives of the LP.Lages, CarmenRUNGarcia, Joaquim João De Meira2021-06-292021-05-212024-05-21T00:00:00Z2021-06-29T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/131273TID:202770290enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:09:52Zoai:run.unl.pt:10362/131273Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:47:02.263256Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Driving Lidl´s growth strategy in Portugal through customer loyalty: conceptualization of a loyalty program with high perceived value for its customers |
title |
Driving Lidl´s growth strategy in Portugal through customer loyalty: conceptualization of a loyalty program with high perceived value for its customers |
spellingShingle |
Driving Lidl´s growth strategy in Portugal through customer loyalty: conceptualization of a loyalty program with high perceived value for its customers Garcia, Joaquim João De Meira Marketing strategy Competitive strategy Competitive advantage Digital transformation Digital marketing Lidl Loyalty program Retailing Customer loyalty Customer retention Reward strategy Customer database Data analytics Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
title_short |
Driving Lidl´s growth strategy in Portugal through customer loyalty: conceptualization of a loyalty program with high perceived value for its customers |
title_full |
Driving Lidl´s growth strategy in Portugal through customer loyalty: conceptualization of a loyalty program with high perceived value for its customers |
title_fullStr |
Driving Lidl´s growth strategy in Portugal through customer loyalty: conceptualization of a loyalty program with high perceived value for its customers |
title_full_unstemmed |
Driving Lidl´s growth strategy in Portugal through customer loyalty: conceptualization of a loyalty program with high perceived value for its customers |
title_sort |
Driving Lidl´s growth strategy in Portugal through customer loyalty: conceptualization of a loyalty program with high perceived value for its customers |
author |
Garcia, Joaquim João De Meira |
author_facet |
Garcia, Joaquim João De Meira |
author_role |
author |
dc.contributor.none.fl_str_mv |
Lages, Carmen RUN |
dc.contributor.author.fl_str_mv |
Garcia, Joaquim João De Meira |
dc.subject.por.fl_str_mv |
Marketing strategy Competitive strategy Competitive advantage Digital transformation Digital marketing Lidl Loyalty program Retailing Customer loyalty Customer retention Reward strategy Customer database Data analytics Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
topic |
Marketing strategy Competitive strategy Competitive advantage Digital transformation Digital marketing Lidl Loyalty program Retailing Customer loyalty Customer retention Reward strategy Customer database Data analytics Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
description |
This Work Project aims to find a solution for a specific organizational challenge: increase Lidl’s average spending per ticket in Portugal. Despite having a similar number of buyers as the leading retailers, Lidl customers spend less amount on each trip. A literature review suggested that Customer Loyalty is fundamental to tackle this issue, since it strengthens commitment and rewards customers for repeated and/or additional purchases. These insights were sustained by the survey questionnaire findings. There fore, a Loyalty Program is the main recommendation for solving the challenge. This Work Project aims to develop and create a Loyalty Program (LP) suited for Lidl has it aims to increase market share and average spending per ticket of Lidl in Portugal. The different types of loyalty programs are reviewed with a market background on Lidl and its competitors’ past initiatives being provided. Recommendations with required steps and elements to be taken into consideration by Lidl when designing, implementing and managing an effective loyalty program are provided, discussing the benefits, from rewards to partnerships, and the overall objectives of the LP. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-06-29 2021-05-21 2021-06-29T00:00:00Z 2024-05-21T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10362/131273 TID:202770290 |
url |
http://hdl.handle.net/10362/131273 |
identifier_str_mv |
TID:202770290 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/embargoedAccess |
eu_rights_str_mv |
embargoedAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799138073313804288 |