Managing motivation in organizations. Why employee relationship management matters

• Autor(a) principal: Wargborn, Carmen
• Data de Publicação: 2008
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/750
• topic: Work motivation; Employee Relationship Management (ERM); Human resource management; Organizational behavior; Gestão de recursos humanos; Motivação; Comportamento organizacional

Work motivation is a hot topic within the science of organizational behavior. Low degrees of motivation amongst employees in work organizations contribute in various ways to high costs. Salary is a powerful motivator, but few managers today know that employees may hold back 30 to 80 percent, of their energy at work because organizations fail to understand what motivates people on an individual level. The large majority of motivation theories developed to date are of the type one size fits all; they do not take individual human differences into account. Employee Relationship Management (ERM) is a strategic tool and a Human Resource Management process which focuses on the continuous perfection of the relationships between organizations and employees through increased communication and knowledge of individual and shared interests. This study suggests that well managed relationships in organizations lead to higher levels of motivation. Twelve managers who participated in this study of the concept of ERM all claimed to be in favor of it as a tool to manage and raise motivational levels in their different companies. It was discovered that companies experience various employee motivation-related problems and that managers actively seek remedies to better manage and understand low motivation levels of their staff. The conclusion of this study suggests that ERM can be part of a global future solution in the 21st century when it comes to management of motivation in organizations.