The impact of Covid-19 in hospitality operations´ costs

Detalhes bibliográficos
Autor(a) principal: Gaspar, Ricardina Mendes Penedo Rodrigues
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/123092
Resumo: The aim of this study is to understand the impacts of COVID-19 in the hospitality operations’ costs, specifically in the housekeeping (HK) and food and beverage (F&B) areas, with data from 8 hotels. The study analysed the general costs’ trends, compared the behaviour of hotels with different capacities and evaluated some customer’s behaviours. This research found evidence that, with the changes in the operations’ processes, the costs of HK and F&B per occupied room increased but hotels with different capacities had different cost behaviours. Lastly, some of the changes occurred benefited the hotels and could be applied in the future.
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spelling The impact of Covid-19 in hospitality operations´ costsHospitality costsHousekeepingFood and beverageCovid-19Process analysisDomínio/Área Científica::Ciências Sociais::Economia e GestãoThe aim of this study is to understand the impacts of COVID-19 in the hospitality operations’ costs, specifically in the housekeeping (HK) and food and beverage (F&B) areas, with data from 8 hotels. The study analysed the general costs’ trends, compared the behaviour of hotels with different capacities and evaluated some customer’s behaviours. This research found evidence that, with the changes in the operations’ processes, the costs of HK and F&B per occupied room increased but hotels with different capacities had different cost behaviours. Lastly, some of the changes occurred benefited the hotels and could be applied in the future.Baganha, Manuel Pedro da CruzRUNGaspar, Ricardina Mendes Penedo Rodrigues2021-08-25T08:04:24Z2021-01-112021-01-042021-01-11T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/123092TID:202739732enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:04:31Zoai:run.unl.pt:10362/123092Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:44:56.675700Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The impact of Covid-19 in hospitality operations´ costs
title The impact of Covid-19 in hospitality operations´ costs
spellingShingle The impact of Covid-19 in hospitality operations´ costs
Gaspar, Ricardina Mendes Penedo Rodrigues
Hospitality costs
Housekeeping
Food and beverage
Covid-19
Process analysis
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short The impact of Covid-19 in hospitality operations´ costs
title_full The impact of Covid-19 in hospitality operations´ costs
title_fullStr The impact of Covid-19 in hospitality operations´ costs
title_full_unstemmed The impact of Covid-19 in hospitality operations´ costs
title_sort The impact of Covid-19 in hospitality operations´ costs
author Gaspar, Ricardina Mendes Penedo Rodrigues
author_facet Gaspar, Ricardina Mendes Penedo Rodrigues
author_role author
dc.contributor.none.fl_str_mv Baganha, Manuel Pedro da Cruz
RUN
dc.contributor.author.fl_str_mv Gaspar, Ricardina Mendes Penedo Rodrigues
dc.subject.por.fl_str_mv Hospitality costs
Housekeeping
Food and beverage
Covid-19
Process analysis
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Hospitality costs
Housekeeping
Food and beverage
Covid-19
Process analysis
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description The aim of this study is to understand the impacts of COVID-19 in the hospitality operations’ costs, specifically in the housekeeping (HK) and food and beverage (F&B) areas, with data from 8 hotels. The study analysed the general costs’ trends, compared the behaviour of hotels with different capacities and evaluated some customer’s behaviours. This research found evidence that, with the changes in the operations’ processes, the costs of HK and F&B per occupied room increased but hotels with different capacities had different cost behaviours. Lastly, some of the changes occurred benefited the hotels and could be applied in the future.
publishDate 2021
dc.date.none.fl_str_mv 2021-08-25T08:04:24Z
2021-01-11
2021-01-04
2021-01-11T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/123092
TID:202739732
url http://hdl.handle.net/10362/123092
identifier_str_mv TID:202739732
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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