Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL

Detalhes bibliográficos
Autor(a) principal: Mondo, Tiago Savi
Data de Publicação: 2020
Outros Autores: Marques, Osiris Ricardo Bezerra, Gândara, José Manoel Gonçalves
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/1082
Resumo: The Rio 2016 Olympic Games was a mega event that changed the Brazilian tourism structure, particularly in the city of Rio de Janeiro. This article focuses on the evaluation of the quality of services offered to tourists, and the study analyzes tourists perceptions of quality. This is a quantitative, exploratory, descriptive research using a survey and based on the Tourqual indicators. Interviews of 1912 tourists were carried out throughout the event. Data were treated and analyzed by means of descriptive statistics, student's t-test for mean comparison and Spearman correlation to define which indicators most influenced the mega event’s overall score. The main results indicate that the event had an evaluation index of 9.28 and the indicators of comfort, beauty, acoustics and temperature of the Olympic venues, variety of activities and transportation, were the indicators that most influenced the positive perception of quality at the event.    
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spelling Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUALservice qualityOlympic GamesTourqualRio de Janeiro.The Rio 2016 Olympic Games was a mega event that changed the Brazilian tourism structure, particularly in the city of Rio de Janeiro. This article focuses on the evaluation of the quality of services offered to tourists, and the study analyzes tourists perceptions of quality. This is a quantitative, exploratory, descriptive research using a survey and based on the Tourqual indicators. Interviews of 1912 tourists were carried out throughout the event. Data were treated and analyzed by means of descriptive statistics, student's t-test for mean comparison and Spearman correlation to define which indicators most influenced the mega event’s overall score. The main results indicate that the event had an evaluation index of 9.28 and the indicators of comfort, beauty, acoustics and temperature of the Olympic venues, variety of activities and transportation, were the indicators that most influenced the positive perception of quality at the event.    University of Algarve2020-04-30info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/1082Revista Encontros Científicos - Tourism & Management Studies; v. 16 n. 2 (2020); 26-34Tourism & Management Studies; Vol. 16 N.º 2 (2020); 26-34Tourism & Management Studies; Vol. 16 No. 2 (2020); 26-34Revista Encontros Científicos - Tourism & Management Studies; Vol. 16 Núm. 2 (2020); 26-342182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/1082https://tmstudies.net/index.php/ectms/article/view/1082/pdf_243Copyright (c) 2020 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessMondo, Tiago SaviMarques, Osiris Ricardo BezerraGândara, José Manoel Gonçalves2024-01-17T15:29:36Zoai:ojs.pkp.sfu.ca:article/1082Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:30.885124Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
title Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
spellingShingle Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
Mondo, Tiago Savi
service quality
Olympic Games
Tourqual
Rio de Janeiro.
title_short Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
title_full Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
title_fullStr Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
title_full_unstemmed Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
title_sort Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
author Mondo, Tiago Savi
author_facet Mondo, Tiago Savi
Marques, Osiris Ricardo Bezerra
Gândara, José Manoel Gonçalves
author_role author
author2 Marques, Osiris Ricardo Bezerra
Gândara, José Manoel Gonçalves
author2_role author
author
dc.contributor.author.fl_str_mv Mondo, Tiago Savi
Marques, Osiris Ricardo Bezerra
Gândara, José Manoel Gonçalves
dc.subject.por.fl_str_mv service quality
Olympic Games
Tourqual
Rio de Janeiro.
topic service quality
Olympic Games
Tourqual
Rio de Janeiro.
description The Rio 2016 Olympic Games was a mega event that changed the Brazilian tourism structure, particularly in the city of Rio de Janeiro. This article focuses on the evaluation of the quality of services offered to tourists, and the study analyzes tourists perceptions of quality. This is a quantitative, exploratory, descriptive research using a survey and based on the Tourqual indicators. Interviews of 1912 tourists were carried out throughout the event. Data were treated and analyzed by means of descriptive statistics, student's t-test for mean comparison and Spearman correlation to define which indicators most influenced the mega event’s overall score. The main results indicate that the event had an evaluation index of 9.28 and the indicators of comfort, beauty, acoustics and temperature of the Olympic venues, variety of activities and transportation, were the indicators that most influenced the positive perception of quality at the event.    
publishDate 2020
dc.date.none.fl_str_mv 2020-04-30
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/1082
url https://tmstudies.net/index.php/ectms/article/view/1082
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/1082
https://tmstudies.net/index.php/ectms/article/view/1082/pdf_243
dc.rights.driver.fl_str_mv Copyright (c) 2020 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2020 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 16 n. 2 (2020); 26-34
Tourism & Management Studies; Vol. 16 N.º 2 (2020); 26-34
Tourism & Management Studies; Vol. 16 No. 2 (2020); 26-34
Revista Encontros Científicos - Tourism & Management Studies; Vol. 16 Núm. 2 (2020); 26-34
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
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