Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL

Detalhes bibliográficos
Autor(a) principal: Mondo,Tiago Savi
Data de Publicação: 2020
Outros Autores: Marques,Osiris Ricardo Bezerra, Gândara,José Manoel Gonçalves
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582020000200003
Resumo: The Rio 2016 Summer Olympics was a mega-event that changed the Brazilian tourism structure, particularly in the city of Rio de Janeiro. This article focuses on the evaluation of the quality of services offered to tourists during the event, analyzing the tourists' perception of quality. It is a quantitative, exploratory, descriptive research based on the Tourqual indicators and using a survey. The study interviewed 1912 tourists throughout the event. Data were treated and analyzed adopting descriptive statistics, student's t-test for mean comparison, and Spearman correlation, to define which indicators most influenced the result of the evaluation performed. The event's evaluation index was 9.28 out of ten. The results showed that the indicators that most influenced the positive perception were 'comfort, beauty, acoustics, and temperature of the Olympic venues,' 'variety of activities,' and 'transportation'.
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spelling Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUALService qualityOlympic GamesTOURQUALRio de JaneiroThe Rio 2016 Summer Olympics was a mega-event that changed the Brazilian tourism structure, particularly in the city of Rio de Janeiro. This article focuses on the evaluation of the quality of services offered to tourists during the event, analyzing the tourists' perception of quality. It is a quantitative, exploratory, descriptive research based on the Tourqual indicators and using a survey. The study interviewed 1912 tourists throughout the event. Data were treated and analyzed adopting descriptive statistics, student's t-test for mean comparison, and Spearman correlation, to define which indicators most influenced the result of the evaluation performed. The event's evaluation index was 9.28 out of ten. The results showed that the indicators that most influenced the positive perception were 'comfort, beauty, acoustics, and temperature of the Olympic venues,' 'variety of activities,' and 'transportation'.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve2020-06-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articletext/htmlhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582020000200003Tourism & Management Studies v.16 n.2 2020reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582020000200003Mondo,Tiago SaviMarques,Osiris Ricardo BezerraGândara,José Manoel Gonçalvesinfo:eu-repo/semantics/openAccess2024-02-06T17:29:16Zoai:scielo:S2182-84582020000200003Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T02:33:16.445395Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
title Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
spellingShingle Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
Mondo,Tiago Savi
Service quality
Olympic Games
TOURQUAL
Rio de Janeiro
title_short Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
title_full Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
title_fullStr Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
title_full_unstemmed Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
title_sort Rio 2016 Olympics: analysis of the tourist perception of quality using TOURQUAL
author Mondo,Tiago Savi
author_facet Mondo,Tiago Savi
Marques,Osiris Ricardo Bezerra
Gândara,José Manoel Gonçalves
author_role author
author2 Marques,Osiris Ricardo Bezerra
Gândara,José Manoel Gonçalves
author2_role author
author
dc.contributor.author.fl_str_mv Mondo,Tiago Savi
Marques,Osiris Ricardo Bezerra
Gândara,José Manoel Gonçalves
dc.subject.por.fl_str_mv Service quality
Olympic Games
TOURQUAL
Rio de Janeiro
topic Service quality
Olympic Games
TOURQUAL
Rio de Janeiro
description The Rio 2016 Summer Olympics was a mega-event that changed the Brazilian tourism structure, particularly in the city of Rio de Janeiro. This article focuses on the evaluation of the quality of services offered to tourists during the event, analyzing the tourists' perception of quality. It is a quantitative, exploratory, descriptive research based on the Tourqual indicators and using a survey. The study interviewed 1912 tourists throughout the event. Data were treated and analyzed adopting descriptive statistics, student's t-test for mean comparison, and Spearman correlation, to define which indicators most influenced the result of the evaluation performed. The event's evaluation index was 9.28 out of ten. The results showed that the indicators that most influenced the positive perception were 'comfort, beauty, acoustics, and temperature of the Olympic venues,' 'variety of activities,' and 'transportation'.
publishDate 2020
dc.date.none.fl_str_mv 2020-06-01
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
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status_str publishedVersion
dc.identifier.uri.fl_str_mv http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582020000200003
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dc.language.iso.fl_str_mv eng
language eng
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dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve
publisher.none.fl_str_mv Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve
dc.source.none.fl_str_mv Tourism & Management Studies v.16 n.2 2020
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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