Consulting project for the optimization of the automative providers network of Europ assistance Portugal

Detalhes bibliográficos
Autor(a) principal: Ferreira, Beatriz Frazão
Data de Publicação: 2020
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/107274
Resumo: In order to optimize the Auto Providers Network, it was performeda diagnosis of the internal context of Europ Assistance Portugal. Through internal expert interviews, data analysis and research, it was found that EAP faces pressure from its providers network, specifically dueto its low level sof digitalization, high refusalrate and overall complexity of internal processes and systems. In this regard, adeeper analysis was made in to the overall provider selection and activation process, with the goal of fully understanding the best wayto improveit ,keep inginmind the providers’ pain points
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spelling Consulting project for the optimization of the automative providers network of Europ assistance Portugaldeep-dive into the auto assistance network managementDiagnosisOptimizationRoadside assistance networkProcess mappingDomínio/Área Científica::Ciências Sociais::Economia e GestãoIn order to optimize the Auto Providers Network, it was performeda diagnosis of the internal context of Europ Assistance Portugal. Through internal expert interviews, data analysis and research, it was found that EAP faces pressure from its providers network, specifically dueto its low level sof digitalization, high refusalrate and overall complexity of internal processes and systems. In this regard, adeeper analysis was made in to the overall provider selection and activation process, with the goal of fully understanding the best wayto improveit ,keep inginmind the providers’ pain pointsCasquinho, Constança MonteiroRUNFerreira, Beatriz Frazão2020-11-17T11:22:36Z2020-01-142020-01-032020-01-14T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/107274TID:202496414enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:51:59Zoai:run.unl.pt:10362/107274Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:40:54.973229Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Consulting project for the optimization of the automative providers network of Europ assistance Portugal
deep-dive into the auto assistance network management
title Consulting project for the optimization of the automative providers network of Europ assistance Portugal
spellingShingle Consulting project for the optimization of the automative providers network of Europ assistance Portugal
Ferreira, Beatriz Frazão
Diagnosis
Optimization
Roadside assistance network
Process mapping
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Consulting project for the optimization of the automative providers network of Europ assistance Portugal
title_full Consulting project for the optimization of the automative providers network of Europ assistance Portugal
title_fullStr Consulting project for the optimization of the automative providers network of Europ assistance Portugal
title_full_unstemmed Consulting project for the optimization of the automative providers network of Europ assistance Portugal
title_sort Consulting project for the optimization of the automative providers network of Europ assistance Portugal
author Ferreira, Beatriz Frazão
author_facet Ferreira, Beatriz Frazão
author_role author
dc.contributor.none.fl_str_mv Casquinho, Constança Monteiro
RUN
dc.contributor.author.fl_str_mv Ferreira, Beatriz Frazão
dc.subject.por.fl_str_mv Diagnosis
Optimization
Roadside assistance network
Process mapping
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Diagnosis
Optimization
Roadside assistance network
Process mapping
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description In order to optimize the Auto Providers Network, it was performeda diagnosis of the internal context of Europ Assistance Portugal. Through internal expert interviews, data analysis and research, it was found that EAP faces pressure from its providers network, specifically dueto its low level sof digitalization, high refusalrate and overall complexity of internal processes and systems. In this regard, adeeper analysis was made in to the overall provider selection and activation process, with the goal of fully understanding the best wayto improveit ,keep inginmind the providers’ pain points
publishDate 2020
dc.date.none.fl_str_mv 2020-11-17T11:22:36Z
2020-01-14
2020-01-03
2020-01-14T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/107274
TID:202496414
url http://hdl.handle.net/10362/107274
identifier_str_mv TID:202496414
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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