Assessing the relationship between bpm maturity and the success of organizations

Detalhes bibliográficos
Autor(a) principal: Pinto, Joana Leite
Data de Publicação: 2020
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/94890
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
id RCAP_7ca8aeda504c6518c77db181051eeaf7
oai_identifier_str oai:run.unl.pt:10362/94890
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Assessing the relationship between bpm maturity and the success of organizationsBusiness Process ManagementBPM MaturityBPM Maturity ModelSuccess of OrganizationsProcess ImprovementsShared ServicesDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementFor the past decades, organizations have been investing heavily in BPM projects in the hope of improving their competitive advantage in an increasingly complex environment. However, although it is believed that the higher the level of BPM maturity the greater the success of the organization, experience shows that this relationship is not always possible to prove. The purpose of this study is to help clarify the relationship between the level of BPM maturity and the success of an organization. This was done through the implementation of a case study-based research within a global company that has an operation in Portugal, focusing on the shared services organization. An analysis of the existing BPM maturity models and its level of coverage of BPM core areas was conducted as a way to select the most suitable BPM maturity model to conduct the assessment of the current BPM maturity level of the organization. It was also established a framework to characterize the success of an organization. These two inputs, along with information gathered to understand process improvements that were implemented and its impact in the organization, were the basis for conducting the research. Results show a successful organization, with a high maturity level according to the BPM OMG maturity model, that has been investing in continually improving its processes with a strong focus on digital transformation. The identified benefits from a high level of BPM maturity, namely the improved productivity, cost reduction, error & risk prevention, higher agility, employee upskilling and knowledge retention, were shown to have a positive influence in the majority of the dimensions used to characterize the success of the organization.Santos, Vitor Manuel Pereira Duarte dosRUNPinto, Joana Leite2020-03-24T16:45:38Z2020-02-172020-02-17T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/94890TID:202468380enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:42:54Zoai:run.unl.pt:10362/94890Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:38:08.600871Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Assessing the relationship between bpm maturity and the success of organizations
title Assessing the relationship between bpm maturity and the success of organizations
spellingShingle Assessing the relationship between bpm maturity and the success of organizations
Pinto, Joana Leite
Business Process Management
BPM Maturity
BPM Maturity Model
Success of Organizations
Process Improvements
Shared Services
title_short Assessing the relationship between bpm maturity and the success of organizations
title_full Assessing the relationship between bpm maturity and the success of organizations
title_fullStr Assessing the relationship between bpm maturity and the success of organizations
title_full_unstemmed Assessing the relationship between bpm maturity and the success of organizations
title_sort Assessing the relationship between bpm maturity and the success of organizations
author Pinto, Joana Leite
author_facet Pinto, Joana Leite
author_role author
dc.contributor.none.fl_str_mv Santos, Vitor Manuel Pereira Duarte dos
RUN
dc.contributor.author.fl_str_mv Pinto, Joana Leite
dc.subject.por.fl_str_mv Business Process Management
BPM Maturity
BPM Maturity Model
Success of Organizations
Process Improvements
Shared Services
topic Business Process Management
BPM Maturity
BPM Maturity Model
Success of Organizations
Process Improvements
Shared Services
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
publishDate 2020
dc.date.none.fl_str_mv 2020-03-24T16:45:38Z
2020-02-17
2020-02-17T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/94890
TID:202468380
url http://hdl.handle.net/10362/94890
identifier_str_mv TID:202468380
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799137997925384192

Registros relacionados