The impact of emotional intelligence in recruitment interviews

• Autor(a) principal: Leite, Mariana Pinho
• Data de Publicação: 2021
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10773/31078
• topic: Emotional intelligence; Recruitment process; EI assessment; HRM; Human resources; Selection; Interviews; Talent acquisition

A developed Emotional Intelligence skillset has been acclaimed as a success factor for employees. Within this ever-changing business environment, talent acquisition has grown as a way to acquire more value in the Human Resources (HR) they employ. In this study, the selection of individuals based on their emotional and social skillset is described during the interviewing process, in specific. 13 recruiters from firms located in Europe were interviewed to learn more about the value of EI in their organizations and how these competences are assessed during their acquisition process. Findings suggest that an informal measurement is used, in order to evaluate the valued personal competences. For roles which require more EI from the employee, more complex interviews are performed with the focus on personal competences, especially in leadership roles. A contextualization of Human Resource Management (HRM) functions that allow the development of EI are acknowledged and the interview method is further described, with its strengths and weaknesses. Finally, a set of questions and behavioral cues are described to identify emotional and social abilities during the recruitment interview.