The impact of emotional intelligence in recruitment interviews
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10773/31078 |
Resumo: | A developed Emotional Intelligence skillset has been acclaimed as a success factor for employees. Within this ever-changing business environment, talent acquisition has grown as a way to acquire more value in the Human Resources (HR) they employ. In this study, the selection of individuals based on their emotional and social skillset is described during the interviewing process, in specific. 13 recruiters from firms located in Europe were interviewed to learn more about the value of EI in their organizations and how these competences are assessed during their acquisition process. Findings suggest that an informal measurement is used, in order to evaluate the valued personal competences. For roles which require more EI from the employee, more complex interviews are performed with the focus on personal competences, especially in leadership roles. A contextualization of Human Resource Management (HRM) functions that allow the development of EI are acknowledged and the interview method is further described, with its strengths and weaknesses. Finally, a set of questions and behavioral cues are described to identify emotional and social abilities during the recruitment interview. |
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The impact of emotional intelligence in recruitment interviewsEmotional intelligenceRecruitment processEI assessmentHRMHuman resourcesSelectionInterviewsTalent acquisitionA developed Emotional Intelligence skillset has been acclaimed as a success factor for employees. Within this ever-changing business environment, talent acquisition has grown as a way to acquire more value in the Human Resources (HR) they employ. In this study, the selection of individuals based on their emotional and social skillset is described during the interviewing process, in specific. 13 recruiters from firms located in Europe were interviewed to learn more about the value of EI in their organizations and how these competences are assessed during their acquisition process. Findings suggest that an informal measurement is used, in order to evaluate the valued personal competences. For roles which require more EI from the employee, more complex interviews are performed with the focus on personal competences, especially in leadership roles. A contextualization of Human Resource Management (HRM) functions that allow the development of EI are acknowledged and the interview method is further described, with its strengths and weaknesses. Finally, a set of questions and behavioral cues are described to identify emotional and social abilities during the recruitment interview.Um conjunto desenvolvido de competências de Inteligência Emocional (IE) foi aclamado como um fator de sucesso para os colaboradores de uma empresa. Dentro deste ambiente empresarial que se encontra em constante mudança, a aquisição de talentos tem crescido como forma de adquirir mais valor pelos Recursos Humanos (RH) que a empresa emprega. Neste estudo, a seleção de indivíduos com base no seu conjunto de competências emocionais e sociais durante o processo de entrevista é descrita. 13 recrutadores de empresas que se encontram na Europa foram entrevistados para saber mais sobre o valor da IE nas suas organizações e como estas competências são avaliadas durante o processo de aquisição. Os resultados sugerem que é utilizada uma avaliação informal, a fim de analisar as competências pessoais valorizadas. Para funções que exigem mais IE do funcionário são realizadas entrevistas mais complexas com foco na avaliação destas competências pessoais, especialmente em funções de liderança. Foi feita uma contextualização das funções de Gestão de Recursos Humanos (GRH) que permitem o desenvolvimento da IE, e o método de entrevista é exposto com mais pormenor acerca dos seus pontos fortes e pontos fracos. Por fim, é descrito um conjunto de perguntas e indícios comportamentais para identificar as capacidades emocionais e sociais de um candidato, durante a entrevista de recrutamento.2023-03-17T00:00:00Z2021-02-26T00:00:00Z2021-02-26info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10773/31078engLeite, Mariana Pinhoinfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-02-22T12:00:03Zoai:ria.ua.pt:10773/31078Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:03:03.857333Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The impact of emotional intelligence in recruitment interviews |
title |
The impact of emotional intelligence in recruitment interviews |
spellingShingle |
The impact of emotional intelligence in recruitment interviews Leite, Mariana Pinho Emotional intelligence Recruitment process EI assessment HRM Human resources Selection Interviews Talent acquisition |
title_short |
The impact of emotional intelligence in recruitment interviews |
title_full |
The impact of emotional intelligence in recruitment interviews |
title_fullStr |
The impact of emotional intelligence in recruitment interviews |
title_full_unstemmed |
The impact of emotional intelligence in recruitment interviews |
title_sort |
The impact of emotional intelligence in recruitment interviews |
author |
Leite, Mariana Pinho |
author_facet |
Leite, Mariana Pinho |
author_role |
author |
dc.contributor.author.fl_str_mv |
Leite, Mariana Pinho |
dc.subject.por.fl_str_mv |
Emotional intelligence Recruitment process EI assessment HRM Human resources Selection Interviews Talent acquisition |
topic |
Emotional intelligence Recruitment process EI assessment HRM Human resources Selection Interviews Talent acquisition |
description |
A developed Emotional Intelligence skillset has been acclaimed as a success factor for employees. Within this ever-changing business environment, talent acquisition has grown as a way to acquire more value in the Human Resources (HR) they employ. In this study, the selection of individuals based on their emotional and social skillset is described during the interviewing process, in specific. 13 recruiters from firms located in Europe were interviewed to learn more about the value of EI in their organizations and how these competences are assessed during their acquisition process. Findings suggest that an informal measurement is used, in order to evaluate the valued personal competences. For roles which require more EI from the employee, more complex interviews are performed with the focus on personal competences, especially in leadership roles. A contextualization of Human Resource Management (HRM) functions that allow the development of EI are acknowledged and the interview method is further described, with its strengths and weaknesses. Finally, a set of questions and behavioral cues are described to identify emotional and social abilities during the recruitment interview. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-02-26T00:00:00Z 2021-02-26 2023-03-17T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10773/31078 |
url |
http://hdl.handle.net/10773/31078 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/embargoedAccess |
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embargoedAccess |
dc.format.none.fl_str_mv |
application/pdf |
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reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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