Reflections on context in service research
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.14/21106 |
Resumo: | Purpose: The purpose of this paper is to examine the nature of context and its implications for theory and research in service. Design/methodology/approach: This is a conceptual paper based on exploring existing research and theory related to context in service research. Findings: The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts. Originality/value: The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use). |
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7160 |
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Reflections on context in service researchResearchService theoryPurpose: The purpose of this paper is to examine the nature of context and its implications for theory and research in service. Design/methodology/approach: This is a conceptual paper based on exploring existing research and theory related to context in service research. Findings: The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts. Originality/value: The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use).EmeraldVeritati - Repositório Institucional da Universidade Católica PortuguesaVoss, ChrisPerks, HelenSousa, RuiWitell, LarsWünderlich, Nancy V.2016-12-20T17:08:41Z20162016-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.14/21106engVOSS, Chris; PERKS, Helen; SOUSA, Rui; WITELL, Lars ; WÜNDERLICH, Nancy V. - Reflections on context in service research. Journal of Service Management. ISSN 1757-5818. Vol. 27, N.º 1 ( 2016),p. 30-361757-581810.1108/JOSM-04-2015-011584962504131000374164200004info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-12T01:37:45Zoai:repositorio.ucp.pt:10400.14/21106Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:16:47.594647Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Reflections on context in service research |
title |
Reflections on context in service research |
spellingShingle |
Reflections on context in service research Voss, Chris Research Service theory |
title_short |
Reflections on context in service research |
title_full |
Reflections on context in service research |
title_fullStr |
Reflections on context in service research |
title_full_unstemmed |
Reflections on context in service research |
title_sort |
Reflections on context in service research |
author |
Voss, Chris |
author_facet |
Voss, Chris Perks, Helen Sousa, Rui Witell, Lars Wünderlich, Nancy V. |
author_role |
author |
author2 |
Perks, Helen Sousa, Rui Witell, Lars Wünderlich, Nancy V. |
author2_role |
author author author author |
dc.contributor.none.fl_str_mv |
Veritati - Repositório Institucional da Universidade Católica Portuguesa |
dc.contributor.author.fl_str_mv |
Voss, Chris Perks, Helen Sousa, Rui Witell, Lars Wünderlich, Nancy V. |
dc.subject.por.fl_str_mv |
Research Service theory |
topic |
Research Service theory |
description |
Purpose: The purpose of this paper is to examine the nature of context and its implications for theory and research in service. Design/methodology/approach: This is a conceptual paper based on exploring existing research and theory related to context in service research. Findings: The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts. Originality/value: The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use). |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-12-20T17:08:41Z 2016 2016-01-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.14/21106 |
url |
http://hdl.handle.net/10400.14/21106 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
VOSS, Chris; PERKS, Helen; SOUSA, Rui; WITELL, Lars ; WÜNDERLICH, Nancy V. - Reflections on context in service research. Journal of Service Management. ISSN 1757-5818. Vol. 27, N.º 1 ( 2016),p. 30-36 1757-5818 10.1108/JOSM-04-2015-0115 84962504131 000374164200004 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Emerald |
publisher.none.fl_str_mv |
Emerald |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799131852613615616 |