A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a School of Engineering
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.29352/mill0209.02.00232 |
Resumo: | Introduction: Currently, and in a competitive context, Higher Education Institutions (HEIs) increasingly depend on the quality of their services, not only to satisfy their different stakeholders, but also to attract funding. In this way, HEIs tend to incorporate Internal Quality Management Systems (IQMS) into their strategy with a view to the continuous improvement of their performance. This work intends to analyze the applicability of an HEI, based on the European Foundation for Quality Management (EFQM) model, through its implementation in a public Portuguese HEI. Objectives: Contribute to a critical analysis of the applicability of an IQMS in the organizational performance of an HEI, based on the EFQM model, and implemented in a published HEI. Methods: A number of advantages and difficulties were obtained. For the difficulties obtained, it was proposed a set of suggestions for its overcoming. Results: A number of advantages and difficulties were obtained. For the difficulties obtained, it was proposed a set of suggestions for its overcoming. Conclusions: The application of the SIGQ in the HEI under study, proved to be beneficial, due to a set of perceived advantages, among them, the increase of the organizational efficiency. For each one of the disadvantages identified in the study, a set of solutions was proposed for its mitigation, thus allowing to reinforce the potential of applying the EFQM model in an HEI. |
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A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a School of EngineeringUn estudio sobre la viabilidad de la implementación de un sistema de gestión de calidad sobre el modelo Modelo European for Quality Management (EFQM) en una Escuela de IngenieriaUm estudo sobre a viabilidade da implementação de um sistema de gestão de qualidade, baseado no modelo European for Quality Management (EFQM) numa Escola de EngenhariaEngineering, Technology, Management and TourismIntroduction: Currently, and in a competitive context, Higher Education Institutions (HEIs) increasingly depend on the quality of their services, not only to satisfy their different stakeholders, but also to attract funding. In this way, HEIs tend to incorporate Internal Quality Management Systems (IQMS) into their strategy with a view to the continuous improvement of their performance. This work intends to analyze the applicability of an HEI, based on the European Foundation for Quality Management (EFQM) model, through its implementation in a public Portuguese HEI. Objectives: Contribute to a critical analysis of the applicability of an IQMS in the organizational performance of an HEI, based on the EFQM model, and implemented in a published HEI. Methods: A number of advantages and difficulties were obtained. For the difficulties obtained, it was proposed a set of suggestions for its overcoming. Results: A number of advantages and difficulties were obtained. For the difficulties obtained, it was proposed a set of suggestions for its overcoming. Conclusions: The application of the SIGQ in the HEI under study, proved to be beneficial, due to a set of perceived advantages, among them, the increase of the organizational efficiency. For each one of the disadvantages identified in the study, a set of solutions was proposed for its mitigation, thus allowing to reinforce the potential of applying the EFQM model in an HEI.Introducción: Actualmente, y en un contexto competitivo, las Instituciones de Educación Superior (IES) dependen cada vez más de la calidad de sus servicios prestados, no sólo para satisfacer a sus diferentes stakeholders, sino también para atraer financiamiento. IES tienden a incorporar en su estrategia, Sistemas Internos de Gestión de la Calidad (SIGC), para una mejora continua de su desempeño. Este estudio tiene como objetivo examinar la aplicabilidad en una IES, del modelo de la Fundación Europea para la Gestión de la Calidad (EFQM), a través de su aplicación en el IES publica. Objetivos: Contribuir con un análisis de la aplicabilidad de un SIGQ en el desempeño organizacional de una IES, basado en el modelo EFQM, e implementado en una IES pública. Métodos: Revisión bibliográfica de la aplicabilidad de SIGC's en IES, incluyendo el modelo EFQM. Recurso al caso de estudio, análisis documental y entrevistas con elementos intervinientes en el estudio. Resultados: Se obtuvieron un conjunto de ventajas y dificultades. Para las dificultades obtenidas, fue propuesto, un conjunto de sugerencias para superación. Conclusiones: La aplicación del SIGC en la IES en estudio, resultó provechosa, debido a un conjunto de ventajas percibidas, entre las cuales, el aumento de la eficiencia organizacional. Para cada una de las desventajas identificadas, se propuso un conjunto de soluciones para su mitigación, permitiendo de este modo reforzar el potencial de aplicación del modelo EFQM en una IES.Introdução: Atualmente, e num contexto competitivo, as Instituições de Ensino Superior (IES) dependem cada vez mais da qualidade dos seus serviços prestados, não só para satisfazer os seus diferentes stakeholders, como também, para atrair financiamento. Deste modo, as IES tendem a incorporar na sua estratégia, Sistemas Internos de Gestão da Qualidade (SIGQ), com vista a uma melhoria continua do seu desempenho. Este trabalho pretende analisar a aplicabilidade de uma IES, baseada no modelo da European Foundation for Quality Management (EFQM), através da sua implementação numa IES publica Portuguesa. Objetivos: Contribuir com uma análise critica da aplicabilidade de um SIGQ no desempenho organizacional de uma IES, baseado no modelo EFQM, e implementado numa IES publica. Métodos: Revisão bibliográfica da aplicabilidade de SIGQ’s em IES, incluindo o modelo EFQM. Recurso a ao caso de estudo, análise documental e entrevistas com elementos intervenientes no estudo. Resultados: Foram obtidos um conjunto de vantagens e dificuldades. Para as dificuldades obtidas, foi proposto, um conjunto de sugestões para a sua superação. Conclusões: A aplicação do SIGQ na IES em estudo, revelou-se proveitosa, devido a um conjunto de vantagens percepcionadas, entre as quais, o aumento da eficiência organizacional. Para cada uma das desvantagens identificadas no estudo, foi proposto um conjunto de soluções para a sua mitigação, permitindo deste modo, reforçar o potêncial de aplicaçao do modelo EFQM numa IES.Polytechnic Institute of Viseu (IPV)2019-05-29info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttps://doi.org/10.29352/mill0209.02.00232eng1647-662X0873-3015Santos, RicardoAbreu, Antónioinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-06-15T15:01:49Zoai:ojs.revistas.rcaap.pt:article/17231Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T15:29:27.168378Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a School of Engineering Un estudio sobre la viabilidad de la implementación de un sistema de gestión de calidad sobre el modelo Modelo European for Quality Management (EFQM) en una Escuela de Ingenieria Um estudo sobre a viabilidade da implementação de um sistema de gestão de qualidade, baseado no modelo European for Quality Management (EFQM) numa Escola de Engenharia |
title |
A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a School of Engineering |
spellingShingle |
A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a School of Engineering Santos, Ricardo Engineering, Technology, Management and Tourism |
title_short |
A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a School of Engineering |
title_full |
A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a School of Engineering |
title_fullStr |
A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a School of Engineering |
title_full_unstemmed |
A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a School of Engineering |
title_sort |
A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a School of Engineering |
author |
Santos, Ricardo |
author_facet |
Santos, Ricardo Abreu, António |
author_role |
author |
author2 |
Abreu, António |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Santos, Ricardo Abreu, António |
dc.subject.por.fl_str_mv |
Engineering, Technology, Management and Tourism |
topic |
Engineering, Technology, Management and Tourism |
description |
Introduction: Currently, and in a competitive context, Higher Education Institutions (HEIs) increasingly depend on the quality of their services, not only to satisfy their different stakeholders, but also to attract funding. In this way, HEIs tend to incorporate Internal Quality Management Systems (IQMS) into their strategy with a view to the continuous improvement of their performance. This work intends to analyze the applicability of an HEI, based on the European Foundation for Quality Management (EFQM) model, through its implementation in a public Portuguese HEI. Objectives: Contribute to a critical analysis of the applicability of an IQMS in the organizational performance of an HEI, based on the EFQM model, and implemented in a published HEI. Methods: A number of advantages and difficulties were obtained. For the difficulties obtained, it was proposed a set of suggestions for its overcoming. Results: A number of advantages and difficulties were obtained. For the difficulties obtained, it was proposed a set of suggestions for its overcoming. Conclusions: The application of the SIGQ in the HEI under study, proved to be beneficial, due to a set of perceived advantages, among them, the increase of the organizational efficiency. For each one of the disadvantages identified in the study, a set of solutions was proposed for its mitigation, thus allowing to reinforce the potential of applying the EFQM model in an HEI. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-05-29 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.29352/mill0209.02.00232 |
url |
https://doi.org/10.29352/mill0209.02.00232 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1647-662X 0873-3015 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.publisher.none.fl_str_mv |
Polytechnic Institute of Viseu (IPV) |
publisher.none.fl_str_mv |
Polytechnic Institute of Viseu (IPV) |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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_version_ |
1799130162883723264 |