Perceived retail crowding and anxiety: impact on shopping satisfaction and impulse buying

• Autor(a) principal: Pinho, Rita Pereira de
• Data de Publicação: 2017
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/15272
• topic: Gestão empresarial; Comportamento organizacional; Estratégias de marketing; Satisfação do consumidor; Ansiedade

I would like first to thank my thesis supervisor, Professor Nelson Ramalho of the Business School at ISCTE a role model as a professional and person. He was more than a Professor during this past year, but rather a friend who was always ready to assist; a person who always fulfils his commitments and even with a super busy personal agenda, seeks to reach everyone; is undoubtedly endowed with many qualities and I cannot thank enough for the consistency and the outstanding orientation. I want to express my never-ending gratitude to my mother who always placed my education as a priority and supported all my choices. She is the one I should thank for giving me this opportunity and always being there for me. Also, a special thanks to my closest friends and family who always gave me unconditional support in the most critical times and for being a source of motivation. Finally, I would also like to thank all those who were involved in completing the questionnaire for this research project. Without their participation and input the research could not have been successfully conducted.