Retail crowding

Detalhes bibliográficos
Autor(a) principal: De Oliveira Santini, Fernando
Data de Publicação: 2021
Outros Autores: Ladeira, Wagner Junior, Pinto, Diego Costa, Herter, Marcia Maurer, Mattila, Anna S., Perin, Marcelo Gattermann
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/127079
Resumo: De Oliveira Santini, F., Ladeira, W. J., Pinto, D. C., Herter, M. M., Mattila, A. S., & Perin, M. G. (2022). Retail crowding: meta-analysis of contextual and cultural moderators. Marketing Intelligence and Planning, 40(1), 57-71. https://doi.org/10.1108/MIP-03-2021-0076
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spelling Retail crowdingmeta-analysis of contextual and cultural moderatorsRetail crowdingSatisfactionNegative emotionsMeta-analysisModeratorsMarketingSDG 8 - Decent Work and Economic GrowthDe Oliveira Santini, F., Ladeira, W. J., Pinto, D. C., Herter, M. M., Mattila, A. S., & Perin, M. G. (2022). Retail crowding: meta-analysis of contextual and cultural moderators. Marketing Intelligence and Planning, 40(1), 57-71. https://doi.org/10.1108/MIP-03-2021-0076Purpose – Although academics and retail managers share a common belief that crowded stores generate more sales, there is a growing concern about the negative impact of retail crowding on customer relationship management (CRM). This research aims to understand the underlying processes driving the effect, and it explores potential moderators that may mitigate the negative effects on consumer satisfaction. Design/methodology/approach – This research employs a meta-analysis on retail crowding effects and potential moderators. Findings – The integrative model of retail crowding reveals that social needs, crowd similarity, crowd expectation and uncertainty avoidance mitigate the negative retail crowding effects on satisfaction. Research limitations/implications – The authors advance the retailing literature by synthesizing recent studies on retail crowding. The findings also provide a clearer understanding of the mediating role of negative emotions in the relationship between retail crowding and satisfaction. Practical implications – This research offers guidance for retail managers on how to mitigate the harmful effects of crowding on customer satisfaction. Originality/value – This research contributes to the retailing literature and offers guidance for retailers on how to mitigate the harmful effects of crowding on customer satisfaction. Our moderation analyses provide insights into how and when crowding drives consumer satisfaction.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNDe Oliveira Santini, FernandoLadeira, Wagner JuniorPinto, Diego CostaHerter, Marcia MaurerMattila, Anna S.Perin, Marcelo Gattermann2021-11-03T05:03:33Z2022-01-172022-01-17T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article15application/pdfhttp://hdl.handle.net/10362/127079eng0263-4503PURE: 34619406https://doi.org/10.1108/MIP-03-2021-0076info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:07:11Zoai:run.unl.pt:10362/127079Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:46:02.019484Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Retail crowding
meta-analysis of contextual and cultural moderators
title Retail crowding
spellingShingle Retail crowding
De Oliveira Santini, Fernando
Retail crowding
Satisfaction
Negative emotions
Meta-analysis
Moderators
Marketing
SDG 8 - Decent Work and Economic Growth
title_short Retail crowding
title_full Retail crowding
title_fullStr Retail crowding
title_full_unstemmed Retail crowding
title_sort Retail crowding
author De Oliveira Santini, Fernando
author_facet De Oliveira Santini, Fernando
Ladeira, Wagner Junior
Pinto, Diego Costa
Herter, Marcia Maurer
Mattila, Anna S.
Perin, Marcelo Gattermann
author_role author
author2 Ladeira, Wagner Junior
Pinto, Diego Costa
Herter, Marcia Maurer
Mattila, Anna S.
Perin, Marcelo Gattermann
author2_role author
author
author
author
author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv De Oliveira Santini, Fernando
Ladeira, Wagner Junior
Pinto, Diego Costa
Herter, Marcia Maurer
Mattila, Anna S.
Perin, Marcelo Gattermann
dc.subject.por.fl_str_mv Retail crowding
Satisfaction
Negative emotions
Meta-analysis
Moderators
Marketing
SDG 8 - Decent Work and Economic Growth
topic Retail crowding
Satisfaction
Negative emotions
Meta-analysis
Moderators
Marketing
SDG 8 - Decent Work and Economic Growth
description De Oliveira Santini, F., Ladeira, W. J., Pinto, D. C., Herter, M. M., Mattila, A. S., & Perin, M. G. (2022). Retail crowding: meta-analysis of contextual and cultural moderators. Marketing Intelligence and Planning, 40(1), 57-71. https://doi.org/10.1108/MIP-03-2021-0076
publishDate 2021
dc.date.none.fl_str_mv 2021-11-03T05:03:33Z
2022-01-17
2022-01-17T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/127079
url http://hdl.handle.net/10362/127079
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0263-4503
PURE: 34619406
https://doi.org/10.1108/MIP-03-2021-0076
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
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application/pdf
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