Raising consumers’ interest in their water invoices: challenges and opportunities

Detalhes bibliográficos
Autor(a) principal: Sá, Patrícia Moura e
Data de Publicação: 2020
Outros Autores: Martins, Rita
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://hdl.handle.net/1822/84431
Resumo: Given the importance of invoices in conveying key information to consumers, regulatory authorities worldwide have been issuing recommendations on their content and format. The aim of the current paper is to assess a detailed invoice model, which stresses accuracy and exhaustiveness concerns. The study is based on the perceptions of domestic consumers collected through the administration of a survey questionnaire. Findings reveal that the detailed invoice model proposed is regarded as complex, including unnecessary information and making use of a language that is not easy to understand. Some recommendations to make their content more intuitive and appealing are derived.
id RCAP_973869abba73b866a1a20e1494f7ebf6
oai_identifier_str oai:repositorium.sdum.uminho.pt:1822/84431
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Raising consumers’ interest in their water invoices: challenges and opportunitiesWater servicesInvoicesDomestic consumersSurveyCommunicationAwarenessCiências Sociais::Economia e GestãoGiven the importance of invoices in conveying key information to consumers, regulatory authorities worldwide have been issuing recommendations on their content and format. The aim of the current paper is to assess a detailed invoice model, which stresses accuracy and exhaustiveness concerns. The study is based on the perceptions of domestic consumers collected through the administration of a survey questionnaire. Findings reveal that the detailed invoice model proposed is regarded as complex, including unnecessary information and making use of a language that is not easy to understand. Some recommendations to make their content more intuitive and appealing are derived.This study was conducted at the Research Center in Political Science (UIDB/CPO/00758/2020), University of Minho/University of Évora and supported by the Portuguese Foundation for Science and Technology (FCT) and the Portuguese Ministry of Education and Science through national funds.ElsevierUniversidade do MinhoSá, Patrícia Moura eMartins, Rita20202020-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/1822/84431engMartins, R., & Moura E Sá, P. (2020, April). Raising consumers’ interest in their water invoices: Challenges and opportunities. Utilities Policy. Elsevier BV. http://doi.org/10.1016/j.jup.2019.1010040957-17871878-435610.1016/j.jup.2019.101004https://www.sciencedirect.com/science/article/pii/S0957178719303571info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:12:41Zoai:repositorium.sdum.uminho.pt:1822/84431Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:04:38.180105Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Raising consumers’ interest in their water invoices: challenges and opportunities
title Raising consumers’ interest in their water invoices: challenges and opportunities
spellingShingle Raising consumers’ interest in their water invoices: challenges and opportunities
Sá, Patrícia Moura e
Water services
Invoices
Domestic consumers
Survey
Communication
Awareness
Ciências Sociais::Economia e Gestão
title_short Raising consumers’ interest in their water invoices: challenges and opportunities
title_full Raising consumers’ interest in their water invoices: challenges and opportunities
title_fullStr Raising consumers’ interest in their water invoices: challenges and opportunities
title_full_unstemmed Raising consumers’ interest in their water invoices: challenges and opportunities
title_sort Raising consumers’ interest in their water invoices: challenges and opportunities
author Sá, Patrícia Moura e
author_facet Sá, Patrícia Moura e
Martins, Rita
author_role author
author2 Martins, Rita
author2_role author
dc.contributor.none.fl_str_mv Universidade do Minho
dc.contributor.author.fl_str_mv Sá, Patrícia Moura e
Martins, Rita
dc.subject.por.fl_str_mv Water services
Invoices
Domestic consumers
Survey
Communication
Awareness
Ciências Sociais::Economia e Gestão
topic Water services
Invoices
Domestic consumers
Survey
Communication
Awareness
Ciências Sociais::Economia e Gestão
description Given the importance of invoices in conveying key information to consumers, regulatory authorities worldwide have been issuing recommendations on their content and format. The aim of the current paper is to assess a detailed invoice model, which stresses accuracy and exhaustiveness concerns. The study is based on the perceptions of domestic consumers collected through the administration of a survey questionnaire. Findings reveal that the detailed invoice model proposed is regarded as complex, including unnecessary information and making use of a language that is not easy to understand. Some recommendations to make their content more intuitive and appealing are derived.
publishDate 2020
dc.date.none.fl_str_mv 2020
2020-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://hdl.handle.net/1822/84431
url https://hdl.handle.net/1822/84431
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Martins, R., & Moura E Sá, P. (2020, April). Raising consumers’ interest in their water invoices: Challenges and opportunities. Utilities Policy. Elsevier BV. http://doi.org/10.1016/j.jup.2019.101004
0957-1787
1878-4356
10.1016/j.jup.2019.101004
https://www.sciencedirect.com/science/article/pii/S0957178719303571
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799132456051277824

Registros relacionados