Opening of a chain hotel in a Mediterranean Island: case study of operational challenges and strategies for the future of a seasonal hotel

• Autor(a) principal: Pacheco, Maria Ferreira Amorete Amaral
• Data de Publicação: 2023
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10362/157238
• topic: Hospitality; Tourism; Service management; Seasonality; Pre-opening; Opening; Closing; Challenges; Strategies; Seasonal hotel; Mediterranean Island; Chain standards; Managerial decisions; Hotel management; Management contract; Domínio/Área Científica::Ciências Sociais::Economia e Gestão

This thesis presents a case study carried out to identify challenges in the hospitality sector and to develop critical thinking towards solution driven approaches in operations, strategy, and human resources domains. It was conducted following an on-site experience in a seasonal hotel on a Mediterranean island. The outcomes of this work can be used as a teaching tool to deliver hotel management concepts and to stimulate the development of innovative solutions. This work revealed that there are minimal efforts to implement innovation in the industry, so the proposed strategies can be useful to mitigate the challenges that hospitality faces.