Critical success factors in ERP implementations and the impact of the covid-19 pandemic

Detalhes bibliográficos
Autor(a) principal: Barreiras, Pedro Manuel Costa Coito e Jesus
Data de Publicação: 2023
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/148717
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
id RCAP_984e50a95b570eb70de9b2397248fb65
oai_identifier_str oai:run.unl.pt:10362/148717
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Critical success factors in ERP implementations and the impact of the covid-19 pandemicEnterprise Resource Planning SystemsCritical Success FactorsERP ConsultantImplementation SuccessCOVID-19Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da InformaçãoDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceThe COVID-19 pandemic caused unprecedented impacts on organisations all over the globe, compromised the execution of their processes, and changed their employees’ procedures and workplace routines, forcing firms to increase their efforts in digital transformation. Enterprise Resource Planning (ERP) systems, tools that support companies’ business processes, are becoming more adopted as digital transformation is establishing. Due to the complexity of ERP systems, their implementation is usually executed with the assistance of consultants, which have the expertise to configure, manage and operate the system. In this study, the background, experience and technical knowledge of consultants are exploited to analyse what influencesthe success of implementations and how the effects of the pandemic impacted its outcome. First, this study collected six Critical Success Factors (CSFs) by reviewing previous literature. Then, according to the perceptions of consultants on the ERP implementations they participated in during the coronavirus pandemic, the influence of each CSF on Implementation Success was analysed as well as the moderation of COVID-19’s Effects in the Workplace, using a PLS-SEM approach. The findings indicate that Business Process Reengineering and Software Configuration, Project Management, Training and Education, and Change Management were critical to success. Additionally, although COVID-19’s Effects in the Workplace did not demonstrate a moderation effect, it directly influenced implementations. The results present researchers with a list of Critical Success Factors in ERP implementations during the pandemic and provide confirmation that the effects of COVID-19 in the workplace had a negative impact on their success.Rodrigues, Jorge Manuel CarrolaRUNBarreiras, Pedro Manuel Costa Coito e Jesus2023-01-242026-01-24T00:00:00Z2023-01-24T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/148717TID:203220099enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:30:23Zoai:run.unl.pt:10362/148717Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:53:27.829504Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Critical success factors in ERP implementations and the impact of the covid-19 pandemic
title Critical success factors in ERP implementations and the impact of the covid-19 pandemic
spellingShingle Critical success factors in ERP implementations and the impact of the covid-19 pandemic
Barreiras, Pedro Manuel Costa Coito e Jesus
Enterprise Resource Planning Systems
Critical Success Factors
ERP Consultant
Implementation Success
COVID-19
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
title_short Critical success factors in ERP implementations and the impact of the covid-19 pandemic
title_full Critical success factors in ERP implementations and the impact of the covid-19 pandemic
title_fullStr Critical success factors in ERP implementations and the impact of the covid-19 pandemic
title_full_unstemmed Critical success factors in ERP implementations and the impact of the covid-19 pandemic
title_sort Critical success factors in ERP implementations and the impact of the covid-19 pandemic
author Barreiras, Pedro Manuel Costa Coito e Jesus
author_facet Barreiras, Pedro Manuel Costa Coito e Jesus
author_role author
dc.contributor.none.fl_str_mv Rodrigues, Jorge Manuel Carrola
RUN
dc.contributor.author.fl_str_mv Barreiras, Pedro Manuel Costa Coito e Jesus
dc.subject.por.fl_str_mv Enterprise Resource Planning Systems
Critical Success Factors
ERP Consultant
Implementation Success
COVID-19
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
topic Enterprise Resource Planning Systems
Critical Success Factors
ERP Consultant
Implementation Success
COVID-19
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
publishDate 2023
dc.date.none.fl_str_mv 2023-01-24
2023-01-24T00:00:00Z
2026-01-24T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/148717
TID:203220099
url http://hdl.handle.net/10362/148717
identifier_str_mv TID:203220099
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799138125215170560

Registros relacionados