SATISFACTION OF CLIENTS FROM THE AUTONOMOUS REGION OF MADEIRA RECEIVING REHABILITATION NURSING CARE AT THE HEALTH CENTER

• Autor(a) principal: Freitas, Sónia
• Data de Publicação: 2023
• Outros Autores: Gouveia, Bruna, Henriques de Jesus, Élvio, Gouveia Rodrigues Bettencourt Jesus, Maria Merícia
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://doi.org/10.29073/jim.v4i1.745
• topic: Satisfação do Cliente; Enfermeiro Especialista em Enfermagem de Reabilitação; Centro de Saúde; Serviço de Saúde da Região Autónoma da Madeira; Patient/Client Satisfaction; Rehabilitation Nursing Specialist Nurse; Health Care Center; Health Care Service of the Autonomous Region of Madeira

Background: Satisfaction with the care provided to the person is considered an important indicator of quality of care, based on the perception and appreciation of the care provided to the person, considering his/her needs and expectations. As an indicator, it allows monitoring the quality of health services, with repercussions in their planning, evaluation and continuous improvement. Objective: To assess the level of satisfaction of clients in the Autonomous Region of Madeira who receive rehabilitation nursing care in the health care centers of the Health Service of the Autonomous Region of Madeira. Method: Quantitative, cross-sectional, exploratory-descriptive study. The sample comprised 130 adult clients from the Autonomous Region of Madeira, who received rehabilitation nursing care in the health care centers of the Health Service of the Autonomous Region of Madeira. Level of satisfaction assessed through the application of the Satisfaction of Users with Nursing Care at the Health Care Centre — SUCECS26 evaluation form. Results: Of the participating clients, 80% are female, 59.2% are elderly, 59.2% are married or cohabiting, most have completed the first cycle of schooling (66.2%) and are retired or disabled (63.1%). The reasons for seeking care were mostly orthotraumatologic problems (62.3%). Their overall satisfaction level was 91.33%. Conclusion: The level of satisfaction of clients in the Autonomous Region of Madeira, who receive rehabilitation nursing care in health centers of the Health Service of the Autonomous Region of Madeira is high. This study is an indicator of the quality of care provided.