What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?

Detalhes bibliográficos
Autor(a) principal: Zhao, Yuyang
Data de Publicação: 2020
Outros Autores: Bacao, Fernando
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/153225
Resumo: Zhao, Y., & Bacao, F. (2020). What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period? International Journal of Hospitality Management, 91, 1-12. [102683]. https://doi.org/10.1016/j.ijhm.2020.102683
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spelling What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?Continuance intentionCOVID-2019ECMFood delivery appTTFUTAUTTourism, Leisure and Hospitality ManagementStrategy and ManagementZhao, Y., & Bacao, F. (2020). What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period? International Journal of Hospitality Management, 91, 1-12. [102683]. https://doi.org/10.1016/j.ijhm.2020.102683Food delivery apps (FDAs) as an emerging online-to-offline mobile technology, have been widely adopted by catering businesses and customers. Especially, as they have provided two-way beneficial catering delivery services in rescuing catering enterprises and satisfying customers’ technological and mental exceptions under the COVID-19 global pandemic condition. This study proposes a comprehensive model integrating UTAUT, ECM and TTF with the trust factor and examines 532 valid FDA users’ continuance intention of using FDAs during the COVID-19 pandemic period in China. The statistical results and discussions show that satisfaction is the most significant factor, and perceived task-technology fit, trust, performance expectancy, social influence and confirmation have direct or indirect positive impacts on users’ continuance usage intention of FDAs during the COVID-19 pandemic period. In addition, relevant researches and stakeholders should consider the specific characteristic of technology being associated with users’ technological and mental perceptions for better understanding and explaining users’ continuance intention.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNZhao, YuyangBacao, Fernando2024-02-17T01:31:53Z2020-102020-10-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article12application/pdfhttp://hdl.handle.net/10362/153225eng0278-4319PURE: 19931484https://doi.org/10.1016/j.ijhm.2020.102683info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:35:50Zoai:run.unl.pt:10362/153225Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:55:13.579955Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?
title What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?
spellingShingle What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?
Zhao, Yuyang
Continuance intention
COVID-2019
ECM
Food delivery app
TTF
UTAUT
Tourism, Leisure and Hospitality Management
Strategy and Management
title_short What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?
title_full What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?
title_fullStr What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?
title_full_unstemmed What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?
title_sort What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?
author Zhao, Yuyang
author_facet Zhao, Yuyang
Bacao, Fernando
author_role author
author2 Bacao, Fernando
author2_role author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Zhao, Yuyang
Bacao, Fernando
dc.subject.por.fl_str_mv Continuance intention
COVID-2019
ECM
Food delivery app
TTF
UTAUT
Tourism, Leisure and Hospitality Management
Strategy and Management
topic Continuance intention
COVID-2019
ECM
Food delivery app
TTF
UTAUT
Tourism, Leisure and Hospitality Management
Strategy and Management
description Zhao, Y., & Bacao, F. (2020). What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period? International Journal of Hospitality Management, 91, 1-12. [102683]. https://doi.org/10.1016/j.ijhm.2020.102683
publishDate 2020
dc.date.none.fl_str_mv 2020-10
2020-10-01T00:00:00Z
2024-02-17T01:31:53Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/153225
url http://hdl.handle.net/10362/153225
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0278-4319
PURE: 19931484
https://doi.org/10.1016/j.ijhm.2020.102683
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 12
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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