Analysis of the relationship between the satisfaction of consumers and the prices offered on site booking.com

Detalhes bibliográficos
Autor(a) principal: Borges, Igor Roberto
Data de Publicação: 2024
Outros Autores: Pereira, Giancarlo Medeiros, Matos, Celso Augusto de, Borchardt, Miriam
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/812
Resumo: This paper investigates the influence of customer satisfaction (expressed in online assessments) on the prices offered by hotels in the website Booking.com. The aim of this study is to analyze if the satisfaction of guests with items such as location, comfort, cleanliness and services are associated with the prices charged by hotels. For both, a quantitative survey was conducted with 5,459 cases based on 499 hotels in 25 different countries. Online assessments recorded on the website booking.com were analyzed in order to relate them to the price charged by hotels for rent rooms. The results indicate that the different quality attributes of services and available on the website researched, what puts in doubt their inclusion in models with a view to maximize the revenues
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spelling Analysis of the relationship between the satisfaction of consumers and the prices offered on site booking.comAnálise da relação entre a satisfação dos consumidores e os preços ofertados no sítio booking.comPricesocial mediaqualitysatisfactionhotelsThis paper investigates the influence of customer satisfaction (expressed in online assessments) on the prices offered by hotels in the website Booking.com. The aim of this study is to analyze if the satisfaction of guests with items such as location, comfort, cleanliness and services are associated with the prices charged by hotels. For both, a quantitative survey was conducted with 5,459 cases based on 499 hotels in 25 different countries. Online assessments recorded on the website booking.com were analyzed in order to relate them to the price charged by hotels for rent rooms. The results indicate that the different quality attributes of services and available on the website researched, what puts in doubt their inclusion in models with a view to maximize the revenuesEste artigo investiga a influência da satisfação do cliente (expressa nas avaliações on-line) sobre os preços ofertados pelos hotéis no sítio booking.com. Objetiva-se analisar se a satisfação dos hóspedes com itens como localização, conforto, limpeza e serviços estão associados aos preços praticados pelos hotéis. Para tanto, uma pesquisa quantitativa foi realizada com 5.459 casos oriundos de 499 hotéis de 25 países diferentes. Foram analisadas avaliações on-line registradas no sítio booking.com a fim de relacioná-las com o preço praticado pelos hotéis no aluguel de seus quartos. Os resultados indicam que os diferentes atributos de qualidade dos serviços prestados e disponibilizados no sítio pesquisado não estão relacionados aos preços praticados pelos hotéis, o que coloca em dúvida sua inclusão em modelos com vistas a maximizar as receitasUniversity of Algarve2024-01-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/812Revista Encontros Científicos - Tourism & Management Studies; v. 11 n. 2 (2015); 64-70Tourism & Management Studies; Vol. 11 N.º 2 (2015); 64-70Tourism & Management Studies; Vol. 11 No. 2 (2015); 64-70Revista Encontros Científicos - Tourism & Management Studies; Vol. 11 Núm. 2 (2015); 64-702182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/812https://tmstudies.net/index.php/ectms/article/view/812/1321Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessBorges, Igor RobertoPereira, Giancarlo MedeirosMatos, Celso Augusto deBorchardt, Miriam2024-01-17T15:29:11Zoai:ojs.pkp.sfu.ca:article/812Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:23.535101Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Analysis of the relationship between the satisfaction of consumers and the prices offered on site booking.com
Análise da relação entre a satisfação dos consumidores e os preços ofertados no sítio booking.com
title Analysis of the relationship between the satisfaction of consumers and the prices offered on site booking.com
spellingShingle Analysis of the relationship between the satisfaction of consumers and the prices offered on site booking.com
Borges, Igor Roberto
Price
social media
quality
satisfaction
hotels
title_short Analysis of the relationship between the satisfaction of consumers and the prices offered on site booking.com
title_full Analysis of the relationship between the satisfaction of consumers and the prices offered on site booking.com
title_fullStr Analysis of the relationship between the satisfaction of consumers and the prices offered on site booking.com
title_full_unstemmed Analysis of the relationship between the satisfaction of consumers and the prices offered on site booking.com
title_sort Analysis of the relationship between the satisfaction of consumers and the prices offered on site booking.com
author Borges, Igor Roberto
author_facet Borges, Igor Roberto
Pereira, Giancarlo Medeiros
Matos, Celso Augusto de
Borchardt, Miriam
author_role author
author2 Pereira, Giancarlo Medeiros
Matos, Celso Augusto de
Borchardt, Miriam
author2_role author
author
author
dc.contributor.author.fl_str_mv Borges, Igor Roberto
Pereira, Giancarlo Medeiros
Matos, Celso Augusto de
Borchardt, Miriam
dc.subject.por.fl_str_mv Price
social media
quality
satisfaction
hotels
topic Price
social media
quality
satisfaction
hotels
description This paper investigates the influence of customer satisfaction (expressed in online assessments) on the prices offered by hotels in the website Booking.com. The aim of this study is to analyze if the satisfaction of guests with items such as location, comfort, cleanliness and services are associated with the prices charged by hotels. For both, a quantitative survey was conducted with 5,459 cases based on 499 hotels in 25 different countries. Online assessments recorded on the website booking.com were analyzed in order to relate them to the price charged by hotels for rent rooms. The results indicate that the different quality attributes of services and available on the website researched, what puts in doubt their inclusion in models with a view to maximize the revenues
publishDate 2024
dc.date.none.fl_str_mv 2024-01-10
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/812
url https://tmstudies.net/index.php/ectms/article/view/812
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/812
https://tmstudies.net/index.php/ectms/article/view/812/1321
dc.rights.driver.fl_str_mv Copyright (c) 2016 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 11 n. 2 (2015); 64-70
Tourism & Management Studies; Vol. 11 N.º 2 (2015); 64-70
Tourism & Management Studies; Vol. 11 No. 2 (2015); 64-70
Revista Encontros Científicos - Tourism & Management Studies; Vol. 11 Núm. 2 (2015); 64-70
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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