Integrating public service motivation with organizational citizenship behavior: Testing a sequential mediation of P-O fit and emotional labor
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/29969 |
Resumo: | Literature on public service motivation (PSM) has uncovered many effects related to positive and negative outcomes such as person-organization fit (P-O fit), emotional labor (surface acting and deep acting) and organizational citizenship behavior (OCB). To better integrate these effects, this study investigates the sequential mediation of PSM on OCB via P-O fit and both dimensions of emotional labor. Additionally, considering the emergent practice of virtual work, the moderating effect of virtuality on the relationship between PSM and P-O fit is explored. The sample consists of 181 Chinese employees who completed an online questionnaire. Results reveal a positive association between PSM and P-O fit, deep acting, and OCB. Additionally, P-O fit is positively associated with deep acting and OCB, and deep acting is found to enhance OCB. Surface acting is not associated with any of these variables. Overall, the study supports the sequential indirect effect of PSM on OCB through P-O fit and deep acting. However, no moderation effect of virtuality was observed. Overall, this study contributes to the integration of the mechanisms underlying the relationships between PSM, OCB, P-O fit, and emotional labor, suggesting this process is not modulated by any contextual effect from virtuality in the workplace. |
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Integrating public service motivation with organizational citizenship behavior: Testing a sequential mediation of P-O fit and emotional laborPublic service motivationPerson-organization fitOrganizational citizenship behaviorTrabalho emocional -- Emotional workVirtualityMotivação para o serviço públicoAjustamento pessoa-organizaçãoComportamentos de cidadania organizacionalVirtualidadeLiterature on public service motivation (PSM) has uncovered many effects related to positive and negative outcomes such as person-organization fit (P-O fit), emotional labor (surface acting and deep acting) and organizational citizenship behavior (OCB). To better integrate these effects, this study investigates the sequential mediation of PSM on OCB via P-O fit and both dimensions of emotional labor. Additionally, considering the emergent practice of virtual work, the moderating effect of virtuality on the relationship between PSM and P-O fit is explored. The sample consists of 181 Chinese employees who completed an online questionnaire. Results reveal a positive association between PSM and P-O fit, deep acting, and OCB. Additionally, P-O fit is positively associated with deep acting and OCB, and deep acting is found to enhance OCB. Surface acting is not associated with any of these variables. Overall, the study supports the sequential indirect effect of PSM on OCB through P-O fit and deep acting. However, no moderation effect of virtuality was observed. Overall, this study contributes to the integration of the mechanisms underlying the relationships between PSM, OCB, P-O fit, and emotional labor, suggesting this process is not modulated by any contextual effect from virtuality in the workplace.A literatura sobre a motivação para o serviço público (MSP) tem revelado muitos efeitos relacionados com resultados positivos e negativos, tais como a adequação pessoa-organização (P-O fit), o trabalho emocional (actuação superficial e actuação profunda) e os comportamentos de cidadania organizacional (CCO). Para melhor integrar estes efeitos, este estudo investiga a mediação sequencial da MSP nos CCO através do P-O fit e das dimensões do trabalho emocional. Adicionalmente, considerando a emergência do trabalho virtual, é explorado o efeito moderador da virtualidade na relação entre o MPS e o P-O fit. A amostra é constituída por 181 trabalhadores chineses que preencheram um questionário online. Os resultados revelam uma associação positiva entre MSP e P-O fit, actuação profunda e CCO. Além disso, o P-O fit está positivamente associado à atuação profunda e aos CCO, e a atuação profunda melhora os CCO. A actuação superficial não está associada a nenhuma destas variáveis. Adicionalmente, o estudo apoia o efeito indireto sequencial da MSP nos CCO através do P-O fit e da actuação profunda. No entanto não foi observado um efeito moderador da virtualidade. Globalmente, este estudo contribui para a integração dos mecanismos subjacentes às relações entre MSP, CCO, P-O fit e trabalho emocional, sugerindo que este processo não é modulado por qualquer efeito contextual da virtualidade no local de trabalho.2023-12-07T10:51:49Z2023-11-20T00:00:00Z2023-11-202023-09info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10071/29969TID:203415906engYuanjie Jiinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-12-10T01:17:59Zoai:repositorio.iscte-iul.pt:10071/29969Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:41:50.104169Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Integrating public service motivation with organizational citizenship behavior: Testing a sequential mediation of P-O fit and emotional labor |
title |
Integrating public service motivation with organizational citizenship behavior: Testing a sequential mediation of P-O fit and emotional labor |
spellingShingle |
Integrating public service motivation with organizational citizenship behavior: Testing a sequential mediation of P-O fit and emotional labor Yuanjie Ji Public service motivation Person-organization fit Organizational citizenship behavior Trabalho emocional -- Emotional work Virtuality Motivação para o serviço público Ajustamento pessoa-organização Comportamentos de cidadania organizacional Virtualidade |
title_short |
Integrating public service motivation with organizational citizenship behavior: Testing a sequential mediation of P-O fit and emotional labor |
title_full |
Integrating public service motivation with organizational citizenship behavior: Testing a sequential mediation of P-O fit and emotional labor |
title_fullStr |
Integrating public service motivation with organizational citizenship behavior: Testing a sequential mediation of P-O fit and emotional labor |
title_full_unstemmed |
Integrating public service motivation with organizational citizenship behavior: Testing a sequential mediation of P-O fit and emotional labor |
title_sort |
Integrating public service motivation with organizational citizenship behavior: Testing a sequential mediation of P-O fit and emotional labor |
author |
Yuanjie Ji |
author_facet |
Yuanjie Ji |
author_role |
author |
dc.contributor.author.fl_str_mv |
Yuanjie Ji |
dc.subject.por.fl_str_mv |
Public service motivation Person-organization fit Organizational citizenship behavior Trabalho emocional -- Emotional work Virtuality Motivação para o serviço público Ajustamento pessoa-organização Comportamentos de cidadania organizacional Virtualidade |
topic |
Public service motivation Person-organization fit Organizational citizenship behavior Trabalho emocional -- Emotional work Virtuality Motivação para o serviço público Ajustamento pessoa-organização Comportamentos de cidadania organizacional Virtualidade |
description |
Literature on public service motivation (PSM) has uncovered many effects related to positive and negative outcomes such as person-organization fit (P-O fit), emotional labor (surface acting and deep acting) and organizational citizenship behavior (OCB). To better integrate these effects, this study investigates the sequential mediation of PSM on OCB via P-O fit and both dimensions of emotional labor. Additionally, considering the emergent practice of virtual work, the moderating effect of virtuality on the relationship between PSM and P-O fit is explored. The sample consists of 181 Chinese employees who completed an online questionnaire. Results reveal a positive association between PSM and P-O fit, deep acting, and OCB. Additionally, P-O fit is positively associated with deep acting and OCB, and deep acting is found to enhance OCB. Surface acting is not associated with any of these variables. Overall, the study supports the sequential indirect effect of PSM on OCB through P-O fit and deep acting. However, no moderation effect of virtuality was observed. Overall, this study contributes to the integration of the mechanisms underlying the relationships between PSM, OCB, P-O fit, and emotional labor, suggesting this process is not modulated by any contextual effect from virtuality in the workplace. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-12-07T10:51:49Z 2023-11-20T00:00:00Z 2023-11-20 2023-09 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/29969 TID:203415906 |
url |
http://hdl.handle.net/10071/29969 |
identifier_str_mv |
TID:203415906 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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