Integrating public service motivation with organizational citizenship behavior: Testing a sequential mediation of P-O fit and emotional labor

• Autor(a) principal: Yuanjie Ji
• Data de Publicação: 2023
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/29969
• topic: Public service motivation; Person-organization fit; Organizational citizenship behavior; Trabalho emocional -- Emotional work; Virtuality; Motivação para o serviço público; Ajustamento pessoa-organização; Comportamentos de cidadania organizacional; Virtualidade

Literature on public service motivation (PSM) has uncovered many effects related to positive and negative outcomes such as person-organization fit (P-O fit), emotional labor (surface acting and deep acting) and organizational citizenship behavior (OCB). To better integrate these effects, this study investigates the sequential mediation of PSM on OCB via P-O fit and both dimensions of emotional labor. Additionally, considering the emergent practice of virtual work, the moderating effect of virtuality on the relationship between PSM and P-O fit is explored. The sample consists of 181 Chinese employees who completed an online questionnaire. Results reveal a positive association between PSM and P-O fit, deep acting, and OCB. Additionally, P-O fit is positively associated with deep acting and OCB, and deep acting is found to enhance OCB. Surface acting is not associated with any of these variables. Overall, the study supports the sequential indirect effect of PSM on OCB through P-O fit and deep acting. However, no moderation effect of virtuality was observed. Overall, this study contributes to the integration of the mechanisms underlying the relationships between PSM, OCB, P-O fit, and emotional labor, suggesting this process is not modulated by any contextual effect from virtuality in the workplace.