How can tourist experience and perceive authenticity impact behavioral intentions and perceived value by tourist?

Detalhes bibliográficos
Autor(a) principal: Afonso, Ana Filipa do Amparo Leitão
Data de Publicação: 2019
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/19030
Resumo: Playing a major role in the Portuguese economy, tourism is not only a relevant segment for Portugal but also for the city of Lisbon, being Lisbon’s the major export sector. In the life of “alfacinhas” (name called to people from Lisbon), tourism represents more than an economical tool, it’s a booster of construction, rehabilitation, culture activities, attraction of national and international events, business deals, students and even new residents. Lisbon’s weather, cuisine and uniqueness are just some of the features that attract and spark interest in its potential future/previous visitors. Focusing on tourism marketing, the main objectives of this dissertation are to understand how the perception of the destination’s authenticity and the experience lived during the visit, by the tourist, can influence and determine tourists’ emotional states and how these emotional states can impact the behavioral intentions, after the visit, and the Lisbon’s perceive value. This thematic proves important, both from a theoretical and practical viewpoint since tourism, nowadays, is a trend topic and brings so many benefits for the city of Lisbon and to Portugal, in a global way. In order to raise future tourists and the level of satisfaction of the current ones, this dissertation is relevant for the marketing standpoint to realize what to improve and how to improve it.
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spelling How can tourist experience and perceive authenticity impact behavioral intentions and perceived value by tourist?TourismTourism destinationTourism marketingTurismoDestino turísticoMarketing turísticoPlaying a major role in the Portuguese economy, tourism is not only a relevant segment for Portugal but also for the city of Lisbon, being Lisbon’s the major export sector. In the life of “alfacinhas” (name called to people from Lisbon), tourism represents more than an economical tool, it’s a booster of construction, rehabilitation, culture activities, attraction of national and international events, business deals, students and even new residents. Lisbon’s weather, cuisine and uniqueness are just some of the features that attract and spark interest in its potential future/previous visitors. Focusing on tourism marketing, the main objectives of this dissertation are to understand how the perception of the destination’s authenticity and the experience lived during the visit, by the tourist, can influence and determine tourists’ emotional states and how these emotional states can impact the behavioral intentions, after the visit, and the Lisbon’s perceive value. This thematic proves important, both from a theoretical and practical viewpoint since tourism, nowadays, is a trend topic and brings so many benefits for the city of Lisbon and to Portugal, in a global way. In order to raise future tourists and the level of satisfaction of the current ones, this dissertation is relevant for the marketing standpoint to realize what to improve and how to improve it.Desempenhando um papel importante na economia portuguesa, o turismo não é apenas um segmento relevante para Portugal, mas também para a cidade de Lisboa, sendo o principal setor de exportação de Lisboa. Na vida dos “alfacinhas”, o turismo representa mais do que um mecanismo económico, é um impulsionador da construção, reabilitação, atividades culturais, eventos nacionais e internacionais, negócios e empreendedores, estudantes e até novos moradores. O clima, a culinária e a singularidade da cidade de Lisboa são apenas algumas das características que atraem e estimulam o interesse de potenciais e antigos visitantes. Focando-se no marketing turístico, os principais objetivos desta dissertação são entender como a perceção da autenticidade do destino e a experiência vivida durante a visita, pelo turista, podem influenciar e determinar o seus estados emocionais e como esses estados emocionais podem impactar as intenções comportamentais, após a visita, e o valor percebido de Lisboa. Esta temática releva grande importância, tanto do ponto de vista teórico como prático, já que o turismo, atualmente, é um tópico que está na ‘moda’ e traz inúmeros benefícios para a cidade de Lisboa e Portugal, de uma forma global. De modo a aumentar os futuros turistas e o nível de satisfação dos atuais, esta dissertação é relevante na perspetiva do marketing, para entender o que melhorar e como melhorar.2019-12-10T11:05:51Z2019-10-28T00:00:00Z2019-10-282019-09info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10071/19030TID:202312305engAfonso, Ana Filipa do Amparo Leitãoinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:34:32Zoai:repositorio.iscte-iul.pt:10071/19030Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:15:36.513233Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv How can tourist experience and perceive authenticity impact behavioral intentions and perceived value by tourist?
title How can tourist experience and perceive authenticity impact behavioral intentions and perceived value by tourist?
spellingShingle How can tourist experience and perceive authenticity impact behavioral intentions and perceived value by tourist?
Afonso, Ana Filipa do Amparo Leitão
Tourism
Tourism destination
Tourism marketing
Turismo
Destino turístico
Marketing turístico
title_short How can tourist experience and perceive authenticity impact behavioral intentions and perceived value by tourist?
title_full How can tourist experience and perceive authenticity impact behavioral intentions and perceived value by tourist?
title_fullStr How can tourist experience and perceive authenticity impact behavioral intentions and perceived value by tourist?
title_full_unstemmed How can tourist experience and perceive authenticity impact behavioral intentions and perceived value by tourist?
title_sort How can tourist experience and perceive authenticity impact behavioral intentions and perceived value by tourist?
author Afonso, Ana Filipa do Amparo Leitão
author_facet Afonso, Ana Filipa do Amparo Leitão
author_role author
dc.contributor.author.fl_str_mv Afonso, Ana Filipa do Amparo Leitão
dc.subject.por.fl_str_mv Tourism
Tourism destination
Tourism marketing
Turismo
Destino turístico
Marketing turístico
topic Tourism
Tourism destination
Tourism marketing
Turismo
Destino turístico
Marketing turístico
description Playing a major role in the Portuguese economy, tourism is not only a relevant segment for Portugal but also for the city of Lisbon, being Lisbon’s the major export sector. In the life of “alfacinhas” (name called to people from Lisbon), tourism represents more than an economical tool, it’s a booster of construction, rehabilitation, culture activities, attraction of national and international events, business deals, students and even new residents. Lisbon’s weather, cuisine and uniqueness are just some of the features that attract and spark interest in its potential future/previous visitors. Focusing on tourism marketing, the main objectives of this dissertation are to understand how the perception of the destination’s authenticity and the experience lived during the visit, by the tourist, can influence and determine tourists’ emotional states and how these emotional states can impact the behavioral intentions, after the visit, and the Lisbon’s perceive value. This thematic proves important, both from a theoretical and practical viewpoint since tourism, nowadays, is a trend topic and brings so many benefits for the city of Lisbon and to Portugal, in a global way. In order to raise future tourists and the level of satisfaction of the current ones, this dissertation is relevant for the marketing standpoint to realize what to improve and how to improve it.
publishDate 2019
dc.date.none.fl_str_mv 2019-12-10T11:05:51Z
2019-10-28T00:00:00Z
2019-10-28
2019-09
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
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dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/19030
TID:202312305
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instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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