Using business process management practices to improve the processes of a portuguese city hall: the case of the forestry office at the Viana do Castelo Municipality

Detalhes bibliográficos
Autor(a) principal: Ferreira, Gonçalo Silva
Data de Publicação: 2022
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/134027
Resumo: Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
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spelling Using business process management practices to improve the processes of a portuguese city hall: the case of the forestry office at the Viana do Castelo MunicipalityBPMProcess ModelingMunicipal ManagementSustainabilityProject Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementThe project aims to respond to the management of processes in the public sector, focusing on optimization and sustainability. This discipline has evolved in the last decades, but the municipalities have not adapted to the needs of the current times. Although investments in technology and information management systems have been made, there is still a lack of documentation and task structuring. The Viana do Castelo City Council, located in the north of Portugal, has been investing in different scientific areas. The use of BPM (Business Process Management) can bring several managerial improvements, through optimized implementations of models to manage the propagation of information. To understand the area under study, it is essential to analyze the governmental structure, which is based on hierarchies and legislation, and to conduct interviews with the associated entities. A review of research associated with different topics such as tools, good implementation practices, BPM in general, and its application in local governments, smart cities, and sustainability, is essential to further explore the discipline. For the implementation of BPM, it is necessary to identify the processes associated with different tasks. It is expected to obtain a positive validation of results, both quantitative and qualitative, about the models created so that they are suitable for the respective application.Santos, Vitor Manuel Pereira Duarte dosOliveira, Maria Fabíola dos SantosRUNFerreira, Gonçalo Silva2022-03-07T17:00:25Z2022-01-212022-01-21T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/134027TID:202957071enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:12:30Zoai:run.unl.pt:10362/134027Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:47:58.408344Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Using business process management practices to improve the processes of a portuguese city hall: the case of the forestry office at the Viana do Castelo Municipality
title Using business process management practices to improve the processes of a portuguese city hall: the case of the forestry office at the Viana do Castelo Municipality
spellingShingle Using business process management practices to improve the processes of a portuguese city hall: the case of the forestry office at the Viana do Castelo Municipality
Ferreira, Gonçalo Silva
BPM
Process Modeling
Municipal Management
Sustainability
title_short Using business process management practices to improve the processes of a portuguese city hall: the case of the forestry office at the Viana do Castelo Municipality
title_full Using business process management practices to improve the processes of a portuguese city hall: the case of the forestry office at the Viana do Castelo Municipality
title_fullStr Using business process management practices to improve the processes of a portuguese city hall: the case of the forestry office at the Viana do Castelo Municipality
title_full_unstemmed Using business process management practices to improve the processes of a portuguese city hall: the case of the forestry office at the Viana do Castelo Municipality
title_sort Using business process management practices to improve the processes of a portuguese city hall: the case of the forestry office at the Viana do Castelo Municipality
author Ferreira, Gonçalo Silva
author_facet Ferreira, Gonçalo Silva
author_role author
dc.contributor.none.fl_str_mv Santos, Vitor Manuel Pereira Duarte dos
Oliveira, Maria Fabíola dos Santos
RUN
dc.contributor.author.fl_str_mv Ferreira, Gonçalo Silva
dc.subject.por.fl_str_mv BPM
Process Modeling
Municipal Management
Sustainability
topic BPM
Process Modeling
Municipal Management
Sustainability
description Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
publishDate 2022
dc.date.none.fl_str_mv 2022-03-07T17:00:25Z
2022-01-21
2022-01-21T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/134027
TID:202957071
url http://hdl.handle.net/10362/134027
identifier_str_mv TID:202957071
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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