Quality management re-visited: a reflective review and agenda for future research

Detalhes bibliográficos
Autor(a) principal: Sousa, Rui
Data de Publicação: 2002
Outros Autores: Voss, Christopher A.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.14/5301
Resumo: Quality management (QM) has become an all-pervasive management philosophy, finding its way into most sectors of today’s business society. After the initial hype and enthusiasm, it is time to take stock of the knowledge accumulated in what is now a mature field of study and look for directions to take the field further forward. This article reflects on the mass of literature in the field, synthesizing, organizing and structuring knowledge and offering suggestions for future research. It reviews QM research organized along five main themes: the definition of QM, the definition of product quality, the impact of QM on firm performance, QM in the context of management theory and the implementation of QM. The article draws on these themes to reflect on three questions which are fundamental to re-visit and re-appraise QM: (i) What is QM? (ii) Is the set of practices associated with QM valid as a whole? (iii) How to implement QM in a real business setting?
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spelling Quality management re-visited: a reflective review and agenda for future researchQuality managementLiterature reviewReflectiveQuality management (QM) has become an all-pervasive management philosophy, finding its way into most sectors of today’s business society. After the initial hype and enthusiasm, it is time to take stock of the knowledge accumulated in what is now a mature field of study and look for directions to take the field further forward. This article reflects on the mass of literature in the field, synthesizing, organizing and structuring knowledge and offering suggestions for future research. It reviews QM research organized along five main themes: the definition of QM, the definition of product quality, the impact of QM on firm performance, QM in the context of management theory and the implementation of QM. The article draws on these themes to reflect on three questions which are fundamental to re-visit and re-appraise QM: (i) What is QM? (ii) Is the set of practices associated with QM valid as a whole? (iii) How to implement QM in a real business setting?ElsevierVeritati - Repositório Institucional da Universidade Católica PortuguesaSousa, RuiVoss, Christopher A.2011-09-08T12:09:37Z20022002-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.14/5301engSOUSA, Rui ; VOSS, Christopher A. - Quality management re-visited: a reflective review and agenda for future research. Journal of Operations Management. ISSN: 0272-6963. Vol. 20, n.º 1 (2002),p. 91-10910.1108/01443570710775829info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-12T17:10:05Zoai:repositorio.ucp.pt:10400.14/5301Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:05:31.086061Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Quality management re-visited: a reflective review and agenda for future research
title Quality management re-visited: a reflective review and agenda for future research
spellingShingle Quality management re-visited: a reflective review and agenda for future research
Sousa, Rui
Quality management
Literature review
Reflective
title_short Quality management re-visited: a reflective review and agenda for future research
title_full Quality management re-visited: a reflective review and agenda for future research
title_fullStr Quality management re-visited: a reflective review and agenda for future research
title_full_unstemmed Quality management re-visited: a reflective review and agenda for future research
title_sort Quality management re-visited: a reflective review and agenda for future research
author Sousa, Rui
author_facet Sousa, Rui
Voss, Christopher A.
author_role author
author2 Voss, Christopher A.
author2_role author
dc.contributor.none.fl_str_mv Veritati - Repositório Institucional da Universidade Católica Portuguesa
dc.contributor.author.fl_str_mv Sousa, Rui
Voss, Christopher A.
dc.subject.por.fl_str_mv Quality management
Literature review
Reflective
topic Quality management
Literature review
Reflective
description Quality management (QM) has become an all-pervasive management philosophy, finding its way into most sectors of today’s business society. After the initial hype and enthusiasm, it is time to take stock of the knowledge accumulated in what is now a mature field of study and look for directions to take the field further forward. This article reflects on the mass of literature in the field, synthesizing, organizing and structuring knowledge and offering suggestions for future research. It reviews QM research organized along five main themes: the definition of QM, the definition of product quality, the impact of QM on firm performance, QM in the context of management theory and the implementation of QM. The article draws on these themes to reflect on three questions which are fundamental to re-visit and re-appraise QM: (i) What is QM? (ii) Is the set of practices associated with QM valid as a whole? (iii) How to implement QM in a real business setting?
publishDate 2002
dc.date.none.fl_str_mv 2002
2002-01-01T00:00:00Z
2011-09-08T12:09:37Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.14/5301
url http://hdl.handle.net/10400.14/5301
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv SOUSA, Rui ; VOSS, Christopher A. - Quality management re-visited: a reflective review and agenda for future research. Journal of Operations Management. ISSN: 0272-6963. Vol. 20, n.º 1 (2002),p. 91-109
10.1108/01443570710775829
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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