Exploring the relationship between hostel service quality and guests’ satisfaction: a comparison between younger and older guests

Detalhes bibliográficos
Autor(a) principal: Lima, R.
Data de Publicação: 2017
Outros Autores: Vicente, P.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/15626
Resumo: The hostel began as a type of accommodation chosen mainly by young travelers who appreciate staying in a place that allows them to meet other people and share information and experiences at a low price. Nowadays hostel clients are diverse and may include families, business tourists, and less young travelers. Despite the heterogeneity in the profile of hostel guests, research on the impact of service quality on hostel guests’ satisfaction has not considered that diversity. The purpose of this paper is to compare hostel preferences of young and older guests. We take data from a survey conducted with 223 hostel guests in Lisbon. The outcomes reveal that the main drivers of older guests' overall satisfaction are cleanliness and price whereas for younger guests it is primarily the staff’s competence and friendliness.
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spelling Exploring the relationship between hostel service quality and guests’ satisfaction: a comparison between younger and older guestsHostel industryLisbonService quality dimensionsThe hostel began as a type of accommodation chosen mainly by young travelers who appreciate staying in a place that allows them to meet other people and share information and experiences at a low price. Nowadays hostel clients are diverse and may include families, business tourists, and less young travelers. Despite the heterogeneity in the profile of hostel guests, research on the impact of service quality on hostel guests’ satisfaction has not considered that diversity. The purpose of this paper is to compare hostel preferences of young and older guests. We take data from a survey conducted with 223 hostel guests in Lisbon. The outcomes reveal that the main drivers of older guests' overall satisfaction are cleanliness and price whereas for younger guests it is primarily the staff’s competence and friendliness.Texas A and M University2018-04-17T09:53:50Z2017-01-01T00:00:00Z20172018-04-17T10:50:40Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/15626eng1941-5842Lima, R.Vicente, P.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:51:32Zoai:repositorio.iscte-iul.pt:10071/15626Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:25:31.824646Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Exploring the relationship between hostel service quality and guests’ satisfaction: a comparison between younger and older guests
title Exploring the relationship between hostel service quality and guests’ satisfaction: a comparison between younger and older guests
spellingShingle Exploring the relationship between hostel service quality and guests’ satisfaction: a comparison between younger and older guests
Lima, R.
Hostel industry
Lisbon
Service quality dimensions
title_short Exploring the relationship between hostel service quality and guests’ satisfaction: a comparison between younger and older guests
title_full Exploring the relationship between hostel service quality and guests’ satisfaction: a comparison between younger and older guests
title_fullStr Exploring the relationship between hostel service quality and guests’ satisfaction: a comparison between younger and older guests
title_full_unstemmed Exploring the relationship between hostel service quality and guests’ satisfaction: a comparison between younger and older guests
title_sort Exploring the relationship between hostel service quality and guests’ satisfaction: a comparison between younger and older guests
author Lima, R.
author_facet Lima, R.
Vicente, P.
author_role author
author2 Vicente, P.
author2_role author
dc.contributor.author.fl_str_mv Lima, R.
Vicente, P.
dc.subject.por.fl_str_mv Hostel industry
Lisbon
Service quality dimensions
topic Hostel industry
Lisbon
Service quality dimensions
description The hostel began as a type of accommodation chosen mainly by young travelers who appreciate staying in a place that allows them to meet other people and share information and experiences at a low price. Nowadays hostel clients are diverse and may include families, business tourists, and less young travelers. Despite the heterogeneity in the profile of hostel guests, research on the impact of service quality on hostel guests’ satisfaction has not considered that diversity. The purpose of this paper is to compare hostel preferences of young and older guests. We take data from a survey conducted with 223 hostel guests in Lisbon. The outcomes reveal that the main drivers of older guests' overall satisfaction are cleanliness and price whereas for younger guests it is primarily the staff’s competence and friendliness.
publishDate 2017
dc.date.none.fl_str_mv 2017-01-01T00:00:00Z
2017
2018-04-17T09:53:50Z
2018-04-17T10:50:40Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/15626
url http://hdl.handle.net/10071/15626
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1941-5842
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Texas A and M University
publisher.none.fl_str_mv Texas A and M University
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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