Consumption of boutique hotel experiences as revealed by electronic word-of-mouth
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://tmstudies.net/index.php/ectms/article/view/1147 |
Resumo: | Postmodern society is characterised by consumers’ hedonistic behaviours and values, in which experience consumption is a form of differentiation and social elevation. This study sought to understand consumers’ online manifestations of boutique hotel experiences and individuals’ motivations for engaging in electronic word-of-mouth. The research considered prior studies on experiential consumption, as well as publications focused on understanding postmodern individuals. Netnography was used to collect data on – and analyse – post-consumption behaviours boutique hotels. Participant observation was conducted of the online manifestations of boutique hotel consumers’ experiences. The research also included computer-mediated speech analysis, image analysis of virtually extracted data and discourse analysis of interviews with users identified from previous interactions and online postings. This study’s approach was based on a different perspective than that of Pine and Gilmore’s work, utilising instead the experience economy, postmodern consumer analysis and boutique hotel concepts. Observations revealed that exclusivity and privacy are central elements determining consumers’ choice and definition of boutique hotels. However, online manifestations of experiences reveal exhibitionist and paradoxical behaviours. |
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Consumption of boutique hotel experiences as revealed by electronic word-of-mouthConsumption experienceBoutique hotelsElectronic word of mouthNetnographyPostmodern society is characterised by consumers’ hedonistic behaviours and values, in which experience consumption is a form of differentiation and social elevation. This study sought to understand consumers’ online manifestations of boutique hotel experiences and individuals’ motivations for engaging in electronic word-of-mouth. The research considered prior studies on experiential consumption, as well as publications focused on understanding postmodern individuals. Netnography was used to collect data on – and analyse – post-consumption behaviours boutique hotels. Participant observation was conducted of the online manifestations of boutique hotel consumers’ experiences. The research also included computer-mediated speech analysis, image analysis of virtually extracted data and discourse analysis of interviews with users identified from previous interactions and online postings. This study’s approach was based on a different perspective than that of Pine and Gilmore’s work, utilising instead the experience economy, postmodern consumer analysis and boutique hotel concepts. Observations revealed that exclusivity and privacy are central elements determining consumers’ choice and definition of boutique hotels. However, online manifestations of experiences reveal exhibitionist and paradoxical behaviours.University of Algarve2019-04-30info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/1147Revista Encontros Científicos - Tourism & Management Studies; v. 15 n. 2 (2019); 33-45Tourism & Management Studies; Vol. 15 N.º 2 (2019); 33-45Tourism & Management Studies; Vol. 15 No. 2 (2019); 33-45Revista Encontros Científicos - Tourism & Management Studies; Vol. 15 Núm. 2 (2019); 33-452182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/1147https://tmstudies.net/index.php/ectms/article/view/1147/pdf_132Copyright (c) 2019 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessParolin, CarolinaBoeing, Ricardo2024-01-17T15:29:42Zoai:ojs.pkp.sfu.ca:article/1147Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:31.822497Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Consumption of boutique hotel experiences as revealed by electronic word-of-mouth |
title |
Consumption of boutique hotel experiences as revealed by electronic word-of-mouth |
spellingShingle |
Consumption of boutique hotel experiences as revealed by electronic word-of-mouth Parolin, Carolina Consumption experience Boutique hotels Electronic word of mouth Netnography |
title_short |
Consumption of boutique hotel experiences as revealed by electronic word-of-mouth |
title_full |
Consumption of boutique hotel experiences as revealed by electronic word-of-mouth |
title_fullStr |
Consumption of boutique hotel experiences as revealed by electronic word-of-mouth |
title_full_unstemmed |
Consumption of boutique hotel experiences as revealed by electronic word-of-mouth |
title_sort |
Consumption of boutique hotel experiences as revealed by electronic word-of-mouth |
author |
Parolin, Carolina |
author_facet |
Parolin, Carolina Boeing, Ricardo |
author_role |
author |
author2 |
Boeing, Ricardo |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Parolin, Carolina Boeing, Ricardo |
dc.subject.por.fl_str_mv |
Consumption experience Boutique hotels Electronic word of mouth Netnography |
topic |
Consumption experience Boutique hotels Electronic word of mouth Netnography |
description |
Postmodern society is characterised by consumers’ hedonistic behaviours and values, in which experience consumption is a form of differentiation and social elevation. This study sought to understand consumers’ online manifestations of boutique hotel experiences and individuals’ motivations for engaging in electronic word-of-mouth. The research considered prior studies on experiential consumption, as well as publications focused on understanding postmodern individuals. Netnography was used to collect data on – and analyse – post-consumption behaviours boutique hotels. Participant observation was conducted of the online manifestations of boutique hotel consumers’ experiences. The research also included computer-mediated speech analysis, image analysis of virtually extracted data and discourse analysis of interviews with users identified from previous interactions and online postings. This study’s approach was based on a different perspective than that of Pine and Gilmore’s work, utilising instead the experience economy, postmodern consumer analysis and boutique hotel concepts. Observations revealed that exclusivity and privacy are central elements determining consumers’ choice and definition of boutique hotels. However, online manifestations of experiences reveal exhibitionist and paradoxical behaviours. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-04-30 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/1147 |
url |
https://tmstudies.net/index.php/ectms/article/view/1147 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/1147 https://tmstudies.net/index.php/ectms/article/view/1147/pdf_132 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2019 Tourism & Management Studies info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2019 Tourism & Management Studies |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
University of Algarve |
publisher.none.fl_str_mv |
University of Algarve |
dc.source.none.fl_str_mv |
Revista Encontros Científicos - Tourism & Management Studies; v. 15 n. 2 (2019); 33-45 Tourism & Management Studies; Vol. 15 N.º 2 (2019); 33-45 Tourism & Management Studies; Vol. 15 No. 2 (2019); 33-45 Revista Encontros Científicos - Tourism & Management Studies; Vol. 15 Núm. 2 (2019); 33-45 2182-8466 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799136449768980480 |