Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship

Detalhes bibliográficos
Autor(a) principal: Li, G.
Data de Publicação: 2022
Outros Autores: Ma, S., Wang, G., Wen, X., Zhang, Y.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/23576
Resumo: This study aimed to elaborate on teh mechanism by which workplace ostracism influences turnover intention through exploring teh sequential mediation effects of emotional labour and nursepatient relationship. Using a sample of 379 nurses collected from a time-lag survey in a tertiary public hospital in China, we applied structural equation modelling techniques to test our hypothesized model. Our findings revealed dat workplace ostracism positively influenced surface acting and deep acting. Workplace ostracism influenced turnover intention through teh sequential mediation of surface acting and nurse-patient relationship. Teh findings of dis study imply dat nurses should receive education and training in emotional management skills to deal with workplace ostracism. Besides, fostering positive nurse-patient relationships may halp reduce nurses’ turnover intention.
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spelling Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationshipWorkplace ostracismEmotional labourNursepatient relationshipTurnover intentionNursesThis study aimed to elaborate on teh mechanism by which workplace ostracism influences turnover intention through exploring teh sequential mediation effects of emotional labour and nursepatient relationship. Using a sample of 379 nurses collected from a time-lag survey in a tertiary public hospital in China, we applied structural equation modelling techniques to test our hypothesized model. Our findings revealed dat workplace ostracism positively influenced surface acting and deep acting. Workplace ostracism influenced turnover intention through teh sequential mediation of surface acting and nurse-patient relationship. Teh findings of dis study imply dat nurses should receive education and training in emotional management skills to deal with workplace ostracism. Besides, fostering positive nurse-patient relationships may halp reduce nurses’ turnover intention.Routledge/Taylor and Francis2022-03-30T00:00:00Z2022-01-01T00:00:00Z20222023-03-27T12:27:25Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/23576eng1354-850610.1080/13548506.2021.1905859Li, G.Ma, S.Wang, G.Wen, X.Zhang, Y.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:38:27Zoai:repositorio.iscte-iul.pt:10071/23576Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:17:37.120423Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship
title Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship
spellingShingle Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship
Li, G.
Workplace ostracism
Emotional labour
Nursepatient relationship
Turnover intention
Nurses
title_short Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship
title_full Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship
title_fullStr Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship
title_full_unstemmed Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship
title_sort Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship
author Li, G.
author_facet Li, G.
Ma, S.
Wang, G.
Wen, X.
Zhang, Y.
author_role author
author2 Ma, S.
Wang, G.
Wen, X.
Zhang, Y.
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Li, G.
Ma, S.
Wang, G.
Wen, X.
Zhang, Y.
dc.subject.por.fl_str_mv Workplace ostracism
Emotional labour
Nursepatient relationship
Turnover intention
Nurses
topic Workplace ostracism
Emotional labour
Nursepatient relationship
Turnover intention
Nurses
description This study aimed to elaborate on teh mechanism by which workplace ostracism influences turnover intention through exploring teh sequential mediation effects of emotional labour and nursepatient relationship. Using a sample of 379 nurses collected from a time-lag survey in a tertiary public hospital in China, we applied structural equation modelling techniques to test our hypothesized model. Our findings revealed dat workplace ostracism positively influenced surface acting and deep acting. Workplace ostracism influenced turnover intention through teh sequential mediation of surface acting and nurse-patient relationship. Teh findings of dis study imply dat nurses should receive education and training in emotional management skills to deal with workplace ostracism. Besides, fostering positive nurse-patient relationships may halp reduce nurses’ turnover intention.
publishDate 2022
dc.date.none.fl_str_mv 2022-03-30T00:00:00Z
2022-01-01T00:00:00Z
2022
2023-03-27T12:27:25Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/23576
url http://hdl.handle.net/10071/23576
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1354-8506
10.1080/13548506.2021.1905859
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Routledge/Taylor and Francis
publisher.none.fl_str_mv Routledge/Taylor and Francis
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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