Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies

Detalhes bibliográficos
Autor(a) principal: Mendes, Luís
Data de Publicação: 2021
Outros Autores: Ferreira, António, Lourenço, Luís
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.14/33175
Resumo: Considering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certification on performance in SMEs. The data was collected through interviews in two SMEs. The study showed that the implementation of an ISO 9001-based QMS has distinct effects on the performance of the SMEs studied. While the implementation of such QMS had significantly improved the performance in one of the companies, in the other, the few changes brought by certification were in terms of external image and organization of documentation and may not be deemed to affect performance significantly.
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spelling Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studiesCompreender a influência da certificação pela ISO 9001 no desempenho das PME: dois estudos de caso portuguesesPerformanceQuality management systemsISO 9001SMEDesempenhoSistemas de gestão da qualidadePMEConsidering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certification on performance in SMEs. The data was collected through interviews in two SMEs. The study showed that the implementation of an ISO 9001-based QMS has distinct effects on the performance of the SMEs studied. While the implementation of such QMS had significantly improved the performance in one of the companies, in the other, the few changes brought by certification were in terms of external image and organization of documentation and may not be deemed to affect performance significantly.Considerando a importância das pequenas e médias empresas na economia e que a maioria dos sistemas de gestão da qualidade (SGQ) implantados nas PME se baseiam nos requisitos da norma ISO 9001, com este trabalho pretende-se estudar a influência da ISO 9001 no desempenho das PME. Os dados foram recolhidos através de entrevistas realizadas em duas PME. O estudo mostrou que a implementação de um SGQ baseado na ISO 9001 tem efeitos distintos no desempenho das PME estudadas. Enquanto a implementação desse SGQ melhorou significativamente o desempenho em uma das empresas, na outra, as poucas mudanças trazidas pela certificação foram em termos de imagem externa e organização da documentação e não podem ser consideradas como tendo influenciado significativamente o desempenho.Veritati - Repositório Institucional da Universidade Católica PortuguesaMendes, LuísFerreira, AntónioLourenço, Luís2021-05-24T09:42:13Z2021-05-182021-05-18T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.14/33175eng1807-543610.34632/gestaoedesenvolvimento.2021.10029info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-12T17:38:47Zoai:repositorio.ucp.pt:10400.14/33175Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:26:55.603020Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies
Compreender a influência da certificação pela ISO 9001 no desempenho das PME: dois estudos de caso portugueses
title Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies
spellingShingle Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies
Mendes, Luís
Performance
Quality management systems
ISO 9001
SME
Desempenho
Sistemas de gestão da qualidade
PME
title_short Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies
title_full Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies
title_fullStr Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies
title_full_unstemmed Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies
title_sort Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies
author Mendes, Luís
author_facet Mendes, Luís
Ferreira, António
Lourenço, Luís
author_role author
author2 Ferreira, António
Lourenço, Luís
author2_role author
author
dc.contributor.none.fl_str_mv Veritati - Repositório Institucional da Universidade Católica Portuguesa
dc.contributor.author.fl_str_mv Mendes, Luís
Ferreira, António
Lourenço, Luís
dc.subject.por.fl_str_mv Performance
Quality management systems
ISO 9001
SME
Desempenho
Sistemas de gestão da qualidade
PME
topic Performance
Quality management systems
ISO 9001
SME
Desempenho
Sistemas de gestão da qualidade
PME
description Considering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certification on performance in SMEs. The data was collected through interviews in two SMEs. The study showed that the implementation of an ISO 9001-based QMS has distinct effects on the performance of the SMEs studied. While the implementation of such QMS had significantly improved the performance in one of the companies, in the other, the few changes brought by certification were in terms of external image and organization of documentation and may not be deemed to affect performance significantly.
publishDate 2021
dc.date.none.fl_str_mv 2021-05-24T09:42:13Z
2021-05-18
2021-05-18T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.14/33175
url http://hdl.handle.net/10400.14/33175
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1807-5436
10.34632/gestaoedesenvolvimento.2021.10029
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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