Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.14/33175 |
Resumo: | Considering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certification on performance in SMEs. The data was collected through interviews in two SMEs. The study showed that the implementation of an ISO 9001-based QMS has distinct effects on the performance of the SMEs studied. While the implementation of such QMS had significantly improved the performance in one of the companies, in the other, the few changes brought by certification were in terms of external image and organization of documentation and may not be deemed to affect performance significantly. |
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Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studiesCompreender a influência da certificação pela ISO 9001 no desempenho das PME: dois estudos de caso portuguesesPerformanceQuality management systemsISO 9001SMEDesempenhoSistemas de gestão da qualidadePMEConsidering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certification on performance in SMEs. The data was collected through interviews in two SMEs. The study showed that the implementation of an ISO 9001-based QMS has distinct effects on the performance of the SMEs studied. While the implementation of such QMS had significantly improved the performance in one of the companies, in the other, the few changes brought by certification were in terms of external image and organization of documentation and may not be deemed to affect performance significantly.Considerando a importância das pequenas e médias empresas na economia e que a maioria dos sistemas de gestão da qualidade (SGQ) implantados nas PME se baseiam nos requisitos da norma ISO 9001, com este trabalho pretende-se estudar a influência da ISO 9001 no desempenho das PME. Os dados foram recolhidos através de entrevistas realizadas em duas PME. O estudo mostrou que a implementação de um SGQ baseado na ISO 9001 tem efeitos distintos no desempenho das PME estudadas. Enquanto a implementação desse SGQ melhorou significativamente o desempenho em uma das empresas, na outra, as poucas mudanças trazidas pela certificação foram em termos de imagem externa e organização da documentação e não podem ser consideradas como tendo influenciado significativamente o desempenho.Veritati - Repositório Institucional da Universidade Católica PortuguesaMendes, LuísFerreira, AntónioLourenço, Luís2021-05-24T09:42:13Z2021-05-182021-05-18T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.14/33175eng1807-543610.34632/gestaoedesenvolvimento.2021.10029info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-12T17:38:47Zoai:repositorio.ucp.pt:10400.14/33175Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:26:55.603020Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies Compreender a influência da certificação pela ISO 9001 no desempenho das PME: dois estudos de caso portugueses |
title |
Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies |
spellingShingle |
Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies Mendes, Luís Performance Quality management systems ISO 9001 SME Desempenho Sistemas de gestão da qualidade PME |
title_short |
Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies |
title_full |
Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies |
title_fullStr |
Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies |
title_full_unstemmed |
Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies |
title_sort |
Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies |
author |
Mendes, Luís |
author_facet |
Mendes, Luís Ferreira, António Lourenço, Luís |
author_role |
author |
author2 |
Ferreira, António Lourenço, Luís |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Veritati - Repositório Institucional da Universidade Católica Portuguesa |
dc.contributor.author.fl_str_mv |
Mendes, Luís Ferreira, António Lourenço, Luís |
dc.subject.por.fl_str_mv |
Performance Quality management systems ISO 9001 SME Desempenho Sistemas de gestão da qualidade PME |
topic |
Performance Quality management systems ISO 9001 SME Desempenho Sistemas de gestão da qualidade PME |
description |
Considering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certification on performance in SMEs. The data was collected through interviews in two SMEs. The study showed that the implementation of an ISO 9001-based QMS has distinct effects on the performance of the SMEs studied. While the implementation of such QMS had significantly improved the performance in one of the companies, in the other, the few changes brought by certification were in terms of external image and organization of documentation and may not be deemed to affect performance significantly. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-05-24T09:42:13Z 2021-05-18 2021-05-18T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.14/33175 |
url |
http://hdl.handle.net/10400.14/33175 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1807-5436 10.34632/gestaoedesenvolvimento.2021.10029 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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