Exploring User Generated Data Visualization in the Accommodation Sector

Detalhes bibliográficos
Autor(a) principal: Carvalho, Elizabeth Simão
Data de Publicação: 2012
Outros Autores: Chaves, Marcirio Silveira
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10884/647
Resumo: An important part of our information-gathering behavior has always been to find out what other people think. People now actively use information technologies to seek out and understand the opinions of others. This is due to the availability and popularity of opinion-rich resources such as online review sites and personal blogs. The accommodation sector is one of those where the guest opinion dictates its future. This sector needs to adapt and update the services they offer to their guests in order to stay competitive. In this paper we outline the potential use of tree oriented visual techniques to map 1500 online reviews collected from 50 small and medium hotels (SMH). Our goal is to deliver visually the results of these reviews as straightforward and intuitively as possible to the accommodation managers, enabling them use it to support their decision making.
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spelling Exploring User Generated Data Visualization in the Accommodation SectorOnline ReviewsInformation VisualizationAccomodation sectorAn important part of our information-gathering behavior has always been to find out what other people think. People now actively use information technologies to seek out and understand the opinions of others. This is due to the availability and popularity of opinion-rich resources such as online review sites and personal blogs. The accommodation sector is one of those where the guest opinion dictates its future. This sector needs to adapt and update the services they offer to their guests in order to stay competitive. In this paper we outline the potential use of tree oriented visual techniques to map 1500 online reviews collected from 50 small and medium hotels (SMH). Our goal is to deliver visually the results of these reviews as straightforward and intuitively as possible to the accommodation managers, enabling them use it to support their decision making.IEEE Computer Society2012-07-16T15:22:13Z2012-07-01T00:00:00Z2012-07info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10884/647eng978-0-7695-4771-8Carvalho, Elizabeth SimãoChaves, Marcirio Silveirainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-04T11:07:21Zoai:repositorio-cientifico.uatlantica.pt:10884/647Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:29:34.562739Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Exploring User Generated Data Visualization in the Accommodation Sector
title Exploring User Generated Data Visualization in the Accommodation Sector
spellingShingle Exploring User Generated Data Visualization in the Accommodation Sector
Carvalho, Elizabeth Simão
Online Reviews
Information Visualization
Accomodation sector
title_short Exploring User Generated Data Visualization in the Accommodation Sector
title_full Exploring User Generated Data Visualization in the Accommodation Sector
title_fullStr Exploring User Generated Data Visualization in the Accommodation Sector
title_full_unstemmed Exploring User Generated Data Visualization in the Accommodation Sector
title_sort Exploring User Generated Data Visualization in the Accommodation Sector
author Carvalho, Elizabeth Simão
author_facet Carvalho, Elizabeth Simão
Chaves, Marcirio Silveira
author_role author
author2 Chaves, Marcirio Silveira
author2_role author
dc.contributor.author.fl_str_mv Carvalho, Elizabeth Simão
Chaves, Marcirio Silveira
dc.subject.por.fl_str_mv Online Reviews
Information Visualization
Accomodation sector
topic Online Reviews
Information Visualization
Accomodation sector
description An important part of our information-gathering behavior has always been to find out what other people think. People now actively use information technologies to seek out and understand the opinions of others. This is due to the availability and popularity of opinion-rich resources such as online review sites and personal blogs. The accommodation sector is one of those where the guest opinion dictates its future. This sector needs to adapt and update the services they offer to their guests in order to stay competitive. In this paper we outline the potential use of tree oriented visual techniques to map 1500 online reviews collected from 50 small and medium hotels (SMH). Our goal is to deliver visually the results of these reviews as straightforward and intuitively as possible to the accommodation managers, enabling them use it to support their decision making.
publishDate 2012
dc.date.none.fl_str_mv 2012-07-16T15:22:13Z
2012-07-01T00:00:00Z
2012-07
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
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status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10884/647
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dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 978-0-7695-4771-8
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv IEEE Computer Society
publisher.none.fl_str_mv IEEE Computer Society
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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