Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees

Detalhes bibliográficos
Autor(a) principal: Ortega, Eduardo
Data de Publicação: 2023
Outros Autores: Gomes, Gabriela Pedro, Ribeiro, Neuza, Gomes, Daniel Roque
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/163816
Resumo: UIDB/05021/2020 UIDP/05021/2020 UIDB/04928/2020
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spelling Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employeeshospitality managementhotel employeehuman resourcesinternal communicationorganizational identificationtourismBusiness, Management and Accounting(all)UIDB/05021/2020 UIDP/05021/2020 UIDB/04928/2020The tourism industry has been distinguishing itself by promoting economic benefits and contributing to the creation of employment and opportunities in the country. This paper aims to investigate and analyze the impact of symmetric internal communication on individual performance and organizational identification, as well as to evaluate the mediating role of organizational identification in this relationship. Through the cooperation of several institutions in the tourism business sector, online surveys were applied resulting in a convenience sample of a total of 237 hotel employees in Portugal. The results of this study demonstrate that symmetrical internal communication has a positive impact on organizational identification and individual performance, and that organizational identification exerts a partial mediating effect on the relationship between symmetrical internal communication and individual performance. This study therefore extends the knowledge of the effects of important variables usually treated separately by the literature, and thus we build bridges between the communication literature and human resource management, providing information to support the structuring of new strategies.Instituto de Comunicação da NOVA (ICNOVA)RUNOrtega, EduardoGomes, Gabriela PedroRibeiro, NeuzaGomes, Daniel Roque2024-02-20T00:04:43Z2023-082023-08-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article15application/pdfhttp://hdl.handle.net/10362/163816eng2076-3387PURE: 83500333https://doi.org/10.3390/admsci13080173info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:49:05Zoai:run.unl.pt:10362/163816Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:59:52.743226Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees
title Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees
spellingShingle Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees
Ortega, Eduardo
hospitality management
hotel employee
human resources
internal communication
organizational identification
tourism
Business, Management and Accounting(all)
title_short Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees
title_full Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees
title_fullStr Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees
title_full_unstemmed Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees
title_sort Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees
author Ortega, Eduardo
author_facet Ortega, Eduardo
Gomes, Gabriela Pedro
Ribeiro, Neuza
Gomes, Daniel Roque
author_role author
author2 Gomes, Gabriela Pedro
Ribeiro, Neuza
Gomes, Daniel Roque
author2_role author
author
author
dc.contributor.none.fl_str_mv Instituto de Comunicação da NOVA (ICNOVA)
RUN
dc.contributor.author.fl_str_mv Ortega, Eduardo
Gomes, Gabriela Pedro
Ribeiro, Neuza
Gomes, Daniel Roque
dc.subject.por.fl_str_mv hospitality management
hotel employee
human resources
internal communication
organizational identification
tourism
Business, Management and Accounting(all)
topic hospitality management
hotel employee
human resources
internal communication
organizational identification
tourism
Business, Management and Accounting(all)
description UIDB/05021/2020 UIDP/05021/2020 UIDB/04928/2020
publishDate 2023
dc.date.none.fl_str_mv 2023-08
2023-08-01T00:00:00Z
2024-02-20T00:04:43Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/163816
url http://hdl.handle.net/10362/163816
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2076-3387
PURE: 83500333
https://doi.org/10.3390/admsci13080173
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 15
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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