Global Mobility Chatbot: Chatbot model to improve mobile employee experience

Detalhes bibliográficos
Autor(a) principal: Vilela, Tiago André Pimpão
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/116183
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence
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spelling Global Mobility Chatbot: Chatbot model to improve mobile employee experienceGlobal MobilityChatbotsRequirements BacklogArtificial IntelligenceDialogflowPrototypingDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing IntelligenceThe Global Mobility Industry is the area that comprehends the emerging internationalization and growth of companies outside borders. Its overall core essence is to support businesses all over the world in setting up operations, by assigning employees in other cities or countries outside the company's headquarters. These operations have intrinsically a set of challenges and opportunities that both companies and employees need to face while on move. To face these challenges and accomplish international move tasks and goals, software houses have been developing over the past years platforms and solutions to face each of the international moves phases. However, it's hard to keep every task, request, event, and everything on track and both accomplishing and managing it can become a struggle when the number of employees on assignment multiplies and grows year after year. The usage of Chatbots is not new in the tech world, but the technology, features, and capabilities of those have been growing and growing, and those are gaining a significant space and importance in a variety of different businesses and social fields, such as sales, real state, eCommerce, customer support, and even marketing and enterprise bots. Its capacity to work as a true virtual assistant, able to respond and support users 24/7, it’s becoming something more and more desirable for every company and employee. This dissertation has the goal to, first, make a deeper research and study on the Global Mobility Industry and the Chatbot usage and development. Defining and stating how helpful and valuable a chatbot could be when integrated with a Global Mobility software solution. By concluding this study, 2 built artifacts will result from it, specifically a backlog full of business requirements to accomplish, and a prototype of the chatbot using one of the top Chatbot enablers platforms in the market. To work and develop the artifacts, this dissertation will follow the design science research methodology, whose evaluation phase will be supported by a user testing session and a structured interview with carefully selected participants, with pre-defined closed and open-ended questions. Everything resulting from this dissertation will leave open space for future enhancements, by incrementing the value and functionalities of the chatbot, and potential real-world application and integration of it in Global Mobility softwares and platforms.Santos, Vitor Manuel Pereira Duarte dosRUNVilela, Tiago André Pimpão2021-04-26T16:35:34Z2021-04-162021-04-16T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/116183TID:202707644enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:58:40Zoai:run.unl.pt:10362/116183Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:42:59.598694Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Global Mobility Chatbot: Chatbot model to improve mobile employee experience
title Global Mobility Chatbot: Chatbot model to improve mobile employee experience
spellingShingle Global Mobility Chatbot: Chatbot model to improve mobile employee experience
Vilela, Tiago André Pimpão
Global Mobility
Chatbots
Requirements Backlog
Artificial Intelligence
Dialogflow
Prototyping
title_short Global Mobility Chatbot: Chatbot model to improve mobile employee experience
title_full Global Mobility Chatbot: Chatbot model to improve mobile employee experience
title_fullStr Global Mobility Chatbot: Chatbot model to improve mobile employee experience
title_full_unstemmed Global Mobility Chatbot: Chatbot model to improve mobile employee experience
title_sort Global Mobility Chatbot: Chatbot model to improve mobile employee experience
author Vilela, Tiago André Pimpão
author_facet Vilela, Tiago André Pimpão
author_role author
dc.contributor.none.fl_str_mv Santos, Vitor Manuel Pereira Duarte dos
RUN
dc.contributor.author.fl_str_mv Vilela, Tiago André Pimpão
dc.subject.por.fl_str_mv Global Mobility
Chatbots
Requirements Backlog
Artificial Intelligence
Dialogflow
Prototyping
topic Global Mobility
Chatbots
Requirements Backlog
Artificial Intelligence
Dialogflow
Prototyping
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence
publishDate 2021
dc.date.none.fl_str_mv 2021-04-26T16:35:34Z
2021-04-16
2021-04-16T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/116183
TID:202707644
url http://hdl.handle.net/10362/116183
identifier_str_mv TID:202707644
dc.language.iso.fl_str_mv eng
language eng
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eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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repository.mail.fl_str_mv
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