ISO 9001 certification pay-off: myth versus reality

Detalhes bibliográficos
Autor(a) principal: Sampaio, Paulo
Data de Publicação: 2012
Outros Autores: Saraiva, Pedro, Monteiro, Ana
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/1822/36103
Resumo: Purpose – Despite all the studies carried out in order to analyze the impact of quality management systems’ implementation and certification on companies’ financial performance, conclusions reached so far have a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. The purpose of this paper is to present the main results derived from a research project developed in order to analyze the economical impact of quality management system implementation and certification on companies’ performance. Design/methodology/approach – This paper describes the results obtained from studying the economic impact of quality management systems, based on the adoption of a case study methodology. The authors’ goal was to reconstruct the companies’ financial history with the aim of identifying the benefits and costs directly related to their quality management systems. The analyzed time period ranged from the year when the company decided to implement its quality management system up to the present. Findings – Results show that it is not unanimous that certified companies would be less profitable if they had not implemented their quality management systems. Originality/value – This paper tries to be an important contribution to the worldwide research related to the quality management systems’ impact on companies’ financial performance.
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spelling ISO 9001 certification pay-off: myth versus realityOrganizational performanceISO 9000 seriesQuality managementISO 9001 certificationEconomic performanceCase studiesEngenharia e Tecnologia::Outras Engenharias e TecnologiasSocial SciencesPurpose – Despite all the studies carried out in order to analyze the impact of quality management systems’ implementation and certification on companies’ financial performance, conclusions reached so far have a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. The purpose of this paper is to present the main results derived from a research project developed in order to analyze the economical impact of quality management system implementation and certification on companies’ performance. Design/methodology/approach – This paper describes the results obtained from studying the economic impact of quality management systems, based on the adoption of a case study methodology. The authors’ goal was to reconstruct the companies’ financial history with the aim of identifying the benefits and costs directly related to their quality management systems. The analyzed time period ranged from the year when the company decided to implement its quality management system up to the present. Findings – Results show that it is not unanimous that certified companies would be less profitable if they had not implemented their quality management systems. Originality/value – This paper tries to be an important contribution to the worldwide research related to the quality management systems’ impact on companies’ financial performance.EmeraldUniversidade do MinhoSampaio, PauloSaraiva, PedroMonteiro, Ana20122012-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/1822/36103eng0265-671X10.1108/02656711211270351info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:38:08Zoai:repositorium.sdum.uminho.pt:1822/36103Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:34:30.851189Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv ISO 9001 certification pay-off: myth versus reality
title ISO 9001 certification pay-off: myth versus reality
spellingShingle ISO 9001 certification pay-off: myth versus reality
Sampaio, Paulo
Organizational performance
ISO 9000 series
Quality management
ISO 9001 certification
Economic performance
Case studies
Engenharia e Tecnologia::Outras Engenharias e Tecnologias
Social Sciences
title_short ISO 9001 certification pay-off: myth versus reality
title_full ISO 9001 certification pay-off: myth versus reality
title_fullStr ISO 9001 certification pay-off: myth versus reality
title_full_unstemmed ISO 9001 certification pay-off: myth versus reality
title_sort ISO 9001 certification pay-off: myth versus reality
author Sampaio, Paulo
author_facet Sampaio, Paulo
Saraiva, Pedro
Monteiro, Ana
author_role author
author2 Saraiva, Pedro
Monteiro, Ana
author2_role author
author
dc.contributor.none.fl_str_mv Universidade do Minho
dc.contributor.author.fl_str_mv Sampaio, Paulo
Saraiva, Pedro
Monteiro, Ana
dc.subject.por.fl_str_mv Organizational performance
ISO 9000 series
Quality management
ISO 9001 certification
Economic performance
Case studies
Engenharia e Tecnologia::Outras Engenharias e Tecnologias
Social Sciences
topic Organizational performance
ISO 9000 series
Quality management
ISO 9001 certification
Economic performance
Case studies
Engenharia e Tecnologia::Outras Engenharias e Tecnologias
Social Sciences
description Purpose – Despite all the studies carried out in order to analyze the impact of quality management systems’ implementation and certification on companies’ financial performance, conclusions reached so far have a contradictory nature. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. The purpose of this paper is to present the main results derived from a research project developed in order to analyze the economical impact of quality management system implementation and certification on companies’ performance. Design/methodology/approach – This paper describes the results obtained from studying the economic impact of quality management systems, based on the adoption of a case study methodology. The authors’ goal was to reconstruct the companies’ financial history with the aim of identifying the benefits and costs directly related to their quality management systems. The analyzed time period ranged from the year when the company decided to implement its quality management system up to the present. Findings – Results show that it is not unanimous that certified companies would be less profitable if they had not implemented their quality management systems. Originality/value – This paper tries to be an important contribution to the worldwide research related to the quality management systems’ impact on companies’ financial performance.
publishDate 2012
dc.date.none.fl_str_mv 2012
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10.1108/02656711211270351
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dc.publisher.none.fl_str_mv Emerald
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