Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10174/17852 https://doi.org/10.1080/14783363.2016.1150171 |
Resumo: | Few studies have analysed the effect of the critical factors of quality results on employees in the services sector and, more specifically, in the tourism sector. This work studies the rural accommodation sector in order to provide facility managers with the critical factors on which to focus their efforts towards increasing their employee results/satisfaction. The data obtained from 100 rural accommodations in Spain are analysed and each of the measurement scales used are validated by exploratory and confirmatory factor analysis. The theoretical model proposed to analyse the relationship is estimated by applying Structural Equation Modelling. The research reveals that the factors to which greater attention should be paid in order to enhance employee results/satisfaction are quality policy and strategy and processes management, the latter being the criterion through which the rest of the critical factors perform. The greatest total effect derives from quality policy and strategy and leadership, and indirect effect via the rest of the criteria. |
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Influence of Quality on Employee Results: The Case of Rural Accommodations in Spaincritical factorsemployee resultsrural accommodationsSpainTQMFew studies have analysed the effect of the critical factors of quality results on employees in the services sector and, more specifically, in the tourism sector. This work studies the rural accommodation sector in order to provide facility managers with the critical factors on which to focus their efforts towards increasing their employee results/satisfaction. The data obtained from 100 rural accommodations in Spain are analysed and each of the measurement scales used are validated by exploratory and confirmatory factor analysis. The theoretical model proposed to analyse the relationship is estimated by applying Structural Equation Modelling. The research reveals that the factors to which greater attention should be paid in order to enhance employee results/satisfaction are quality policy and strategy and processes management, the latter being the criterion through which the rest of the critical factors perform. The greatest total effect derives from quality policy and strategy and leadership, and indirect effect via the rest of the criteria.Routledge - Taylor & Francis Group2016-03-09T14:31:22Z2016-03-092016-03-04T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/10174/17852http://hdl.handle.net/10174/17852https://doi.org/10.1080/14783363.2016.1150171engMaría de la Cruz del Río Rama, José Álvarez García, Margarida Saraiva, António Ramos Pires (2016) Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain. Total Quality Management & Business Excellence. ISSN: 1478-3363 (Print) 1478-3371 (Online). DOI: 10.1080/14783363.2016.11501711478-3363 (Print) 1478-3371 (Online)http://www.tandfonline.com/doi/pdf/10.1080/14783363.2016.1150171Total Quality Management & Business ExcellenceCEFAGEndndmsaraiva@uevora.ptnd665Rel Río Rama, María de la CruzÁlvarez-García, JoséSaraiva, MargaridaRamos Pires, Antónioinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-03T19:05:37Zoai:dspace.uevora.pt:10174/17852Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:09:52.936549Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain |
title |
Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain |
spellingShingle |
Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain Rel Río Rama, María de la Cruz critical factors employee results rural accommodations Spain TQM |
title_short |
Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain |
title_full |
Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain |
title_fullStr |
Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain |
title_full_unstemmed |
Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain |
title_sort |
Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain |
author |
Rel Río Rama, María de la Cruz |
author_facet |
Rel Río Rama, María de la Cruz Álvarez-García, José Saraiva, Margarida Ramos Pires, António |
author_role |
author |
author2 |
Álvarez-García, José Saraiva, Margarida Ramos Pires, António |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Rel Río Rama, María de la Cruz Álvarez-García, José Saraiva, Margarida Ramos Pires, António |
dc.subject.por.fl_str_mv |
critical factors employee results rural accommodations Spain TQM |
topic |
critical factors employee results rural accommodations Spain TQM |
description |
Few studies have analysed the effect of the critical factors of quality results on employees in the services sector and, more specifically, in the tourism sector. This work studies the rural accommodation sector in order to provide facility managers with the critical factors on which to focus their efforts towards increasing their employee results/satisfaction. The data obtained from 100 rural accommodations in Spain are analysed and each of the measurement scales used are validated by exploratory and confirmatory factor analysis. The theoretical model proposed to analyse the relationship is estimated by applying Structural Equation Modelling. The research reveals that the factors to which greater attention should be paid in order to enhance employee results/satisfaction are quality policy and strategy and processes management, the latter being the criterion through which the rest of the critical factors perform. The greatest total effect derives from quality policy and strategy and leadership, and indirect effect via the rest of the criteria. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-03-09T14:31:22Z 2016-03-09 2016-03-04T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10174/17852 http://hdl.handle.net/10174/17852 https://doi.org/10.1080/14783363.2016.1150171 |
url |
http://hdl.handle.net/10174/17852 https://doi.org/10.1080/14783363.2016.1150171 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
María de la Cruz del Río Rama, José Álvarez García, Margarida Saraiva, António Ramos Pires (2016) Influence of Quality on Employee Results: The Case of Rural Accommodations in Spain. Total Quality Management & Business Excellence. ISSN: 1478-3363 (Print) 1478-3371 (Online). DOI: 10.1080/14783363.2016.1150171 1478-3363 (Print) 1478-3371 (Online) http://www.tandfonline.com/doi/pdf/10.1080/14783363.2016.1150171 Total Quality Management & Business Excellence CEFAGE nd nd msaraiva@uevora.pt nd 665 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.publisher.none.fl_str_mv |
Routledge - Taylor & Francis Group |
publisher.none.fl_str_mv |
Routledge - Taylor & Francis Group |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799136581190156288 |