Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspective
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Data de Publicação: | 2016 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Ibero Americana de Estratégia - RIAE |
Texto Completo: | https://periodicos.uninove.br/riae/article/view/15668 |
Resumo: | This article analyzes the extent to which the National Health Agency - ANS has achieved the strategic goals established in its creation with a focus on improvement and institutional articulation. The methodology was qualitative built using the Delphi technique, we analyzed and evaluated the perception of 12 experts about relationships with stakeholders, information transparency and regulatory capacity improvement. The results show that the ANS has benefited society with greater operators control, service quality, standardization of minimum coverage and maximum price increases. However, it also revealed that ANS lacks: i) flexibility to analyze and judge complaints and fine health plans, ii) efficiency in processes, iii) balance of stakeholders’ interests and, iv) improved communication with society to achieve a more objective and transparent regulation. |
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Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspectiveQuinze anos da Agência Nacional de Saúde (ANS): análise do eixo estratégico de articulação e aprimoramento institucional na percepção dos especialistasStrategy; Sustainability Strategy; PerformanceANS; Eixos Estratégicos; Regulação do Setor de Saúde; Estratégia na Gestão PúblicaThis article analyzes the extent to which the National Health Agency - ANS has achieved the strategic goals established in its creation with a focus on improvement and institutional articulation. The methodology was qualitative built using the Delphi technique, we analyzed and evaluated the perception of 12 experts about relationships with stakeholders, information transparency and regulatory capacity improvement. The results show that the ANS has benefited society with greater operators control, service quality, standardization of minimum coverage and maximum price increases. However, it also revealed that ANS lacks: i) flexibility to analyze and judge complaints and fine health plans, ii) efficiency in processes, iii) balance of stakeholders’ interests and, iv) improved communication with society to achieve a more objective and transparent regulation.Este artigo analisa em que medida a Agência Nacional de Saúde - ANS vem alcançando os objetivos estratégicos traçados na sua criação com foco no aprimoramento e articulação institucional. A metodologia utilizada foi qualitativa construída com base na técnica Delphi, onde a percepção de 12 especialistas foi analisada e avaliou-se as relações com públicos de interesse, transparência nas informações e aprimoramento da capacidade regulatória. Os resultados evidenciam que a ANS vem beneficiando a sociedade com maior controle das operadoras, qualidade dos serviços, padronização das coberturas mínimas e reajustes máximos. No entanto, os achados da pesquisa também demonstram que falta à ANS: i) agilidade para analisar e julgar reclamações e multar planos de saúde, ii) eficiência nos processos, iii) equilíbrio dos interesses dos públicos-alvo e, iv) melhoria na comunicação com a sociedade para alcançar uma regulação mais objetiva e transparente.Universidade Nove de Julho - UNINOVE2016-12-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.uninove.br/riae/article/view/1566810.5585/ijsm.v15i4.2459Revista Ibero-Americana de Estratégia; Vol 15, No 4 (2016): October/December; 105-117Revista Ibero-Americana de Estratégia; Vol 15, No 4 (2016): October/December; 105-1172176-0756reponame:Revista Ibero Americana de Estratégia - RIAEinstname:Revista Ibero-Americana de Estratégia (RIAE)instacron:RIEOEIporhttps://periodicos.uninove.br/riae/article/view/15668/7663Copyright (c) 2016 Iberoamerican Journal of Strategic Managementhttps://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccessFilardi, FernandoFreitas, Angilberto SabinoIrigaray, Helio ArthurCapra, Luciene2019-09-27T14:59:38Zoai:https://periodicos.uninove.br:article/15668Revistahttps://periodicos.uninove.br/riaePRIhttps://periodicos.uninove.br/riae/oai||bennycosta@yahoo.com.br2176-07562176-0756opendoar:2019-09-27T14:59:38Revista Ibero Americana de Estratégia - RIAE - Revista Ibero-Americana de Estratégia (RIAE)false |
dc.title.none.fl_str_mv |
Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspective Quinze anos da Agência Nacional de Saúde (ANS): análise do eixo estratégico de articulação e aprimoramento institucional na percepção dos especialistas |
title |
Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspective |
spellingShingle |
Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspective Filardi, Fernando Strategy; Sustainability Strategy; Performance ANS; Eixos Estratégicos; Regulação do Setor de Saúde; Estratégia na Gestão Pública |
title_short |
Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspective |
title_full |
Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspective |
title_fullStr |
Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspective |
title_full_unstemmed |
Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspective |
title_sort |
Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspective |
author |
Filardi, Fernando |
author_facet |
Filardi, Fernando Freitas, Angilberto Sabino Irigaray, Helio Arthur Capra, Luciene |
author_role |
author |
author2 |
Freitas, Angilberto Sabino Irigaray, Helio Arthur Capra, Luciene |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Filardi, Fernando Freitas, Angilberto Sabino Irigaray, Helio Arthur Capra, Luciene |
dc.subject.por.fl_str_mv |
Strategy; Sustainability Strategy; Performance ANS; Eixos Estratégicos; Regulação do Setor de Saúde; Estratégia na Gestão Pública |
topic |
Strategy; Sustainability Strategy; Performance ANS; Eixos Estratégicos; Regulação do Setor de Saúde; Estratégia na Gestão Pública |
description |
This article analyzes the extent to which the National Health Agency - ANS has achieved the strategic goals established in its creation with a focus on improvement and institutional articulation. The methodology was qualitative built using the Delphi technique, we analyzed and evaluated the perception of 12 experts about relationships with stakeholders, information transparency and regulatory capacity improvement. The results show that the ANS has benefited society with greater operators control, service quality, standardization of minimum coverage and maximum price increases. However, it also revealed that ANS lacks: i) flexibility to analyze and judge complaints and fine health plans, ii) efficiency in processes, iii) balance of stakeholders’ interests and, iv) improved communication with society to achieve a more objective and transparent regulation. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-12-01 |
dc.type.none.fl_str_mv |
|
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.uninove.br/riae/article/view/15668 10.5585/ijsm.v15i4.2459 |
url |
https://periodicos.uninove.br/riae/article/view/15668 |
identifier_str_mv |
10.5585/ijsm.v15i4.2459 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.uninove.br/riae/article/view/15668/7663 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2016 Iberoamerican Journal of Strategic Management https://creativecommons.org/licenses/by-nc-sa/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2016 Iberoamerican Journal of Strategic Management https://creativecommons.org/licenses/by-nc-sa/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Nove de Julho - UNINOVE |
publisher.none.fl_str_mv |
Universidade Nove de Julho - UNINOVE |
dc.source.none.fl_str_mv |
Revista Ibero-Americana de Estratégia; Vol 15, No 4 (2016): October/December; 105-117 Revista Ibero-Americana de Estratégia; Vol 15, No 4 (2016): October/December; 105-117 2176-0756 reponame:Revista Ibero Americana de Estratégia - RIAE instname:Revista Ibero-Americana de Estratégia (RIAE) instacron:RIEOEI |
instname_str |
Revista Ibero-Americana de Estratégia (RIAE) |
instacron_str |
RIEOEI |
institution |
RIEOEI |
reponame_str |
Revista Ibero Americana de Estratégia - RIAE |
collection |
Revista Ibero Americana de Estratégia - RIAE |
repository.name.fl_str_mv |
Revista Ibero Americana de Estratégia - RIAE - Revista Ibero-Americana de Estratégia (RIAE) |
repository.mail.fl_str_mv |
||bennycosta@yahoo.com.br |
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