Management of human talent and quality of service at Caja Piura – 2022
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Data de Publicação: | 2022 |
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Tipo de documento: | Artigo |
Idioma: | spa |
Título da fonte: | Sapienza (Curitiba) |
Texto Completo: | https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/407 |
Resumo: | In order for companies to achieve better results, human talent management needs to be adequate and relevant in all personnel selection processes because this allows them to have workers with experience, knowledge and, above all, a vocation for service, as this has a direct and positive impact on the quality of customer service. The objective of this report is to determine the relationship between human talent management and the quality of customer service at Caja Piura - 2022, and it is an applied, non-experimental, cross-sectional and correlational study. The survey was applied to 17 workers at the San Ignacio branch and 46 workers at the Jaen branch, which is why the sample consisted of 63 workers. It was concluded that human talent management maintains a considerable positive relationship with the quality of care, given that both reached a Spearman Rho of 0.744, and the results obtained are statistically very significant given that the significance obtained was less than 0.05, thus allowing the research hypothesis to be accepted and the null hypothesis to be rejected. |
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Management of human talent and quality of service at Caja Piura – 2022Gestión del talento humano y la calidad de atención de la Caja Piura – 2022Gestão do talento humano e qualidade do atendimento da Caja Piura – 2022Gestão, recursos humanos, serviço, atençãoManagement, human resources, service, careGestión, recursos humanos, servicio, atención.In order for companies to achieve better results, human talent management needs to be adequate and relevant in all personnel selection processes because this allows them to have workers with experience, knowledge and, above all, a vocation for service, as this has a direct and positive impact on the quality of customer service. The objective of this report is to determine the relationship between human talent management and the quality of customer service at Caja Piura - 2022, and it is an applied, non-experimental, cross-sectional and correlational study. The survey was applied to 17 workers at the San Ignacio branch and 46 workers at the Jaen branch, which is why the sample consisted of 63 workers. It was concluded that human talent management maintains a considerable positive relationship with the quality of care, given that both reached a Spearman Rho of 0.744, and the results obtained are statistically very significant given that the significance obtained was less than 0.05, thus allowing the research hypothesis to be accepted and the null hypothesis to be rejected.Para que las empresas logren mejores resultados necesita que la gestión del talento humano sea adecuada y pertinente en todos los procesos de selección del personal porque esto permite contar con trabajadores con experiencia, con conocimiento y sobre todo con vocación de servicio ya que mediante ello impacta de manera directa y positiva en la calidad de atención a sus clientes. Este informe tiene como objetivo determinar la relación de la gestión del talento humano con la calidad de atención de la Caja Piura – 2022, asimismo, se consideró un estudio de tipo aplicado, de diseño no experimental transversal y correlacional. Se aplicó la encuesta a 17 trabajadores en la sede San Ignacio y a 46 trabajadores de la sede Jaén, siendo por esta razón que la muestra estuvo conformada por 63 trabajadores. Se llegó a concluir que la gestión del talento humano mantiene una relación positiva considerable con la calidad de atención dado que ambas alcanzaron un Rho Spearman de 0.744, asimismo los resultados alcanzados son estadísticamente muy significativos dado que la significancia obtenida fue menor a 0.05, permitiendo de esta forma aceptar la hipótesis de investigación y rechazar la hipótesis nula.Para que as empresas alcancem melhores resultados, a gestão do talento humano precisa ser adequada e pertinente em todos os processos de seleção de pessoal, pois permite ter trabalhadores com experiência, conhecimento e, sobretudo, com vocação para o serviço, pois com isso impacta direta e positivamente na qualidade do atendimento ao cliente. O objetivo deste relatório é determinar a relação entre a gestão do talento humano e a qualidade do atendimento de Caja Piura - 2022, da mesma forma, foi considerado um estudo aplicado, com um desenho transversal não experimental e correlacional. A pesquisa foi aplicada a 17 trabalhadores da sede de San Ignacio e 46 trabalhadores da sede de Jaén, por isso a amostra foi composta por 63 trabalhadores. Concluiu-se que a gestão do talento humano mantém uma relação positiva considerável com a qualidade do atendimento uma vez que ambas atingiram um Rho Spearman de 0,744, da mesma forma os resultados alcançados são estatisticamente muito significativos uma vez que a significância obtida foi inferior a 0,05, permitindo desta forma, aceitar a hipótese de pesquisa e rejeitar a hipótese nula.Sapienza Grupo Editorial2022-06-20info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/40710.51798/sijis.v3i2.407Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 No. 2 (2022): Multidisciplinary Contributions; 802-815Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 Núm. 2 (2022): Aportes Multidisciplinarios; 802-815Sapienza: International Journal of Interdisciplinary Studies; v. 3 n. 2 (2022): Contribuições Multidisciplinares; 802-8152675-978010.51798/sijis.v3i2reponame:Sapienza (Curitiba)instname:Sapienza Grupo Editorialinstacron:SAPIENZAspahttps://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/407/268Copyright (c) 2022 Sara Seneyda Quinde Castillo, Flor Alicia Calvanapón Alvahttps://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccessQuinde Castillo, Sara Seneyda Calvanapón Alva, Flor Alicia 2022-12-26T21:19:06Zoai:ojs2.journals.sapienzaeditorial.com:article/407Revistahttps://journals.sapienzaeditorial.com/index.php/SIJISPRIhttps://journals.sapienzaeditorial.com/index.php/SIJIS/oaieditor@sapienzaeditorial.com2675-97802675-9780opendoar:2023-01-12T16:42:59.123417Sapienza (Curitiba) - Sapienza Grupo Editorialfalse |
dc.title.none.fl_str_mv |
Management of human talent and quality of service at Caja Piura – 2022 Gestión del talento humano y la calidad de atención de la Caja Piura – 2022 Gestão do talento humano e qualidade do atendimento da Caja Piura – 2022 |
title |
Management of human talent and quality of service at Caja Piura – 2022 |
spellingShingle |
Management of human talent and quality of service at Caja Piura – 2022 Quinde Castillo, Sara Seneyda Gestão, recursos humanos, serviço, atenção Management, human resources, service, care Gestión, recursos humanos, servicio, atención. |
title_short |
Management of human talent and quality of service at Caja Piura – 2022 |
title_full |
Management of human talent and quality of service at Caja Piura – 2022 |
title_fullStr |
Management of human talent and quality of service at Caja Piura – 2022 |
title_full_unstemmed |
Management of human talent and quality of service at Caja Piura – 2022 |
title_sort |
Management of human talent and quality of service at Caja Piura – 2022 |
author |
Quinde Castillo, Sara Seneyda |
author_facet |
Quinde Castillo, Sara Seneyda Calvanapón Alva, Flor Alicia |
author_role |
author |
author2 |
Calvanapón Alva, Flor Alicia |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Quinde Castillo, Sara Seneyda Calvanapón Alva, Flor Alicia |
dc.subject.por.fl_str_mv |
Gestão, recursos humanos, serviço, atenção Management, human resources, service, care Gestión, recursos humanos, servicio, atención. |
topic |
Gestão, recursos humanos, serviço, atenção Management, human resources, service, care Gestión, recursos humanos, servicio, atención. |
description |
In order for companies to achieve better results, human talent management needs to be adequate and relevant in all personnel selection processes because this allows them to have workers with experience, knowledge and, above all, a vocation for service, as this has a direct and positive impact on the quality of customer service. The objective of this report is to determine the relationship between human talent management and the quality of customer service at Caja Piura - 2022, and it is an applied, non-experimental, cross-sectional and correlational study. The survey was applied to 17 workers at the San Ignacio branch and 46 workers at the Jaen branch, which is why the sample consisted of 63 workers. It was concluded that human talent management maintains a considerable positive relationship with the quality of care, given that both reached a Spearman Rho of 0.744, and the results obtained are statistically very significant given that the significance obtained was less than 0.05, thus allowing the research hypothesis to be accepted and the null hypothesis to be rejected. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-06-20 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/407 10.51798/sijis.v3i2.407 |
url |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/407 |
identifier_str_mv |
10.51798/sijis.v3i2.407 |
dc.language.iso.fl_str_mv |
spa |
language |
spa |
dc.relation.none.fl_str_mv |
https://journals.sapienzaeditorial.com/index.php/SIJIS/article/view/407/268 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2022 Sara Seneyda Quinde Castillo, Flor Alicia Calvanapón Alva https://creativecommons.org/licenses/by-nc-nd/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2022 Sara Seneyda Quinde Castillo, Flor Alicia Calvanapón Alva https://creativecommons.org/licenses/by-nc-nd/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Sapienza Grupo Editorial |
publisher.none.fl_str_mv |
Sapienza Grupo Editorial |
dc.source.none.fl_str_mv |
Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 No. 2 (2022): Multidisciplinary Contributions; 802-815 Sapienza: International Journal of Interdisciplinary Studies; Vol. 3 Núm. 2 (2022): Aportes Multidisciplinarios; 802-815 Sapienza: International Journal of Interdisciplinary Studies; v. 3 n. 2 (2022): Contribuições Multidisciplinares; 802-815 2675-9780 10.51798/sijis.v3i2 reponame:Sapienza (Curitiba) instname:Sapienza Grupo Editorial instacron:SAPIENZA |
instname_str |
Sapienza Grupo Editorial |
instacron_str |
SAPIENZA |
institution |
SAPIENZA |
reponame_str |
Sapienza (Curitiba) |
collection |
Sapienza (Curitiba) |
repository.name.fl_str_mv |
Sapienza (Curitiba) - Sapienza Grupo Editorial |
repository.mail.fl_str_mv |
editor@sapienzaeditorial.com |
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1797051608448630784 |