Conversational agents: a survey on culturally informed design practices

Detalhes bibliográficos
Autor(a) principal: Monteiro, Mateus de Souza
Data de Publicação: 2023
Outros Autores: Salgado, Luciana Cardoso de Castro
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Journal on Interactive Systems
Texto Completo: https://sol.sbc.org.br/journals/index.php/jis/article/view/2961
Resumo: The development and use of conversational agents grow every day. However, those systems still need to meet users' expectations. As a result, new design practices for conversational agents are emerging. One facet is the culturally informed design of those systems. Tailoring conversational agents culturally can increase engagement, trustworthiness, and acceptance. While an emerging trend, literature still needs to discuss research and application of design practices related to culture and conversational agents. The present study investigates 5398 articles involving conversational agents and culture over the last seven years. In this context, we selected 23 articles based on their approaches and objectives related to our main subject. The findings indicate that most studies in the field are mainly focused on the feasibility of cultural markers tailored to those systems. The main contribution is the identification of the main challenges, contexts and design practices in the field. These results contributed to discussions regarding conversational agents and highlighted some research gaps for future study.
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spelling Conversational agents: a survey on culturally informed design practicesSystematic reviewCultureDesignInteractionConversational agentThe development and use of conversational agents grow every day. However, those systems still need to meet users' expectations. As a result, new design practices for conversational agents are emerging. One facet is the culturally informed design of those systems. Tailoring conversational agents culturally can increase engagement, trustworthiness, and acceptance. While an emerging trend, literature still needs to discuss research and application of design practices related to culture and conversational agents. The present study investigates 5398 articles involving conversational agents and culture over the last seven years. In this context, we selected 23 articles based on their approaches and objectives related to our main subject. The findings indicate that most studies in the field are mainly focused on the feasibility of cultural markers tailored to those systems. The main contribution is the identification of the main challenges, contexts and design practices in the field. These results contributed to discussions regarding conversational agents and highlighted some research gaps for future study.Brazilian Computer Society2023-03-11info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://sol.sbc.org.br/journals/index.php/jis/article/view/296110.5753/jis.2023.2961Journal of Interactive Systems; v. 14 n. 1 (2023); 33-46Journal on Interactive Systems; Vol. 14 No. 1 (2023); 33-462763-771910.5753/jis.2023reponame:Journal on Interactive Systemsinstname:Sociedade Brasileira de Computação (SBC)instacron:SBCenghttps://sol.sbc.org.br/journals/index.php/jis/article/view/2961/2189Copyright (c) 2023 Mateus de Souza Monteiro, Luciana Cardoso de Castro Salgadohttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessMonteiro, Mateus de SouzaSalgado, Luciana Cardoso de Castro2023-10-12T20:47:00Zoai:ojs2.sol.sbc.org.br:article/2961Revistahttps://sol.sbc.org.br/journals/index.php/jis/ONGhttps://sol.sbc.org.br/journals/index.php/jis/oaijis@sbc.org.br2763-77192763-7719opendoar:2023-10-12T20:47Journal on Interactive Systems - Sociedade Brasileira de Computação (SBC)false
dc.title.none.fl_str_mv Conversational agents: a survey on culturally informed design practices
title Conversational agents: a survey on culturally informed design practices
spellingShingle Conversational agents: a survey on culturally informed design practices
Monteiro, Mateus de Souza
Systematic review
Culture
Design
Interaction
Conversational agent
title_short Conversational agents: a survey on culturally informed design practices
title_full Conversational agents: a survey on culturally informed design practices
title_fullStr Conversational agents: a survey on culturally informed design practices
title_full_unstemmed Conversational agents: a survey on culturally informed design practices
title_sort Conversational agents: a survey on culturally informed design practices
author Monteiro, Mateus de Souza
author_facet Monteiro, Mateus de Souza
Salgado, Luciana Cardoso de Castro
author_role author
author2 Salgado, Luciana Cardoso de Castro
author2_role author
dc.contributor.author.fl_str_mv Monteiro, Mateus de Souza
Salgado, Luciana Cardoso de Castro
dc.subject.por.fl_str_mv Systematic review
Culture
Design
Interaction
Conversational agent
topic Systematic review
Culture
Design
Interaction
Conversational agent
description The development and use of conversational agents grow every day. However, those systems still need to meet users' expectations. As a result, new design practices for conversational agents are emerging. One facet is the culturally informed design of those systems. Tailoring conversational agents culturally can increase engagement, trustworthiness, and acceptance. While an emerging trend, literature still needs to discuss research and application of design practices related to culture and conversational agents. The present study investigates 5398 articles involving conversational agents and culture over the last seven years. In this context, we selected 23 articles based on their approaches and objectives related to our main subject. The findings indicate that most studies in the field are mainly focused on the feasibility of cultural markers tailored to those systems. The main contribution is the identification of the main challenges, contexts and design practices in the field. These results contributed to discussions regarding conversational agents and highlighted some research gaps for future study.
publishDate 2023
dc.date.none.fl_str_mv 2023-03-11
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://sol.sbc.org.br/journals/index.php/jis/article/view/2961
10.5753/jis.2023.2961
url https://sol.sbc.org.br/journals/index.php/jis/article/view/2961
identifier_str_mv 10.5753/jis.2023.2961
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://sol.sbc.org.br/journals/index.php/jis/article/view/2961/2189
dc.rights.driver.fl_str_mv Copyright (c) 2023 Mateus de Souza Monteiro, Luciana Cardoso de Castro Salgado
http://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2023 Mateus de Souza Monteiro, Luciana Cardoso de Castro Salgado
http://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Brazilian Computer Society
publisher.none.fl_str_mv Brazilian Computer Society
dc.source.none.fl_str_mv Journal of Interactive Systems; v. 14 n. 1 (2023); 33-46
Journal on Interactive Systems; Vol. 14 No. 1 (2023); 33-46
2763-7719
10.5753/jis.2023
reponame:Journal on Interactive Systems
instname:Sociedade Brasileira de Computação (SBC)
instacron:SBC
instname_str Sociedade Brasileira de Computação (SBC)
instacron_str SBC
institution SBC
reponame_str Journal on Interactive Systems
collection Journal on Interactive Systems
repository.name.fl_str_mv Journal on Interactive Systems - Sociedade Brasileira de Computação (SBC)
repository.mail.fl_str_mv jis@sbc.org.br
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