Perceived hospitality in the best hotels to work in the city of São Paulo
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Data de Publicação: | 2023 |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Hospitalidade |
Texto Completo: | https://www.revhosp.org/hospitalidade/article/view/1062 |
Resumo: | Hospitality occurs in the details of human relationships, perceived in the reception, human warmth, and receptivity. However, “understanding how hospitality is perceived by guests of the best hotels to work for in the city of São Paulo” is the main objective of this study, which aims to contribute to the development of hospitality and assist in a better understanding of the principles of guest attention based on hospitality in the hotel industry. To this end, this qualitative and exploratory study sought, through the global consulting firm Great Place to Work - GPTW, between 2018 and 2021, the hotel units and hotel chains listed as “the best companies to work for” in this sector in the city of São Paulo. Next, through the TripAdvisor platform, all comments left from 2018 to 2022 were analyzed where the keyword ‘hospitality’ is mentioned, in order to perceive which terms, sensations, and/or perceptions are related to it. Finally, among the words used in relation to hospitality in hotel services are education and politeness, attention to detail, feeling at home, cordiality, kindness, smile, empathy, and other expressions. |
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Perceived hospitality in the best hotels to work in the city of São PauloA hospitalidade percebida nos melhores hotéis para se trabalhar na cidade de São PauloHospitalidadeserviçosacolhimentoavaliaçõeshotelariaHospitalityservicesreceptionreviewshotel industryHospitality occurs in the details of human relationships, perceived in the reception, human warmth, and receptivity. However, “understanding how hospitality is perceived by guests of the best hotels to work for in the city of São Paulo” is the main objective of this study, which aims to contribute to the development of hospitality and assist in a better understanding of the principles of guest attention based on hospitality in the hotel industry. To this end, this qualitative and exploratory study sought, through the global consulting firm Great Place to Work - GPTW, between 2018 and 2021, the hotel units and hotel chains listed as “the best companies to work for” in this sector in the city of São Paulo. Next, through the TripAdvisor platform, all comments left from 2018 to 2022 were analyzed where the keyword ‘hospitality’ is mentioned, in order to perceive which terms, sensations, and/or perceptions are related to it. Finally, among the words used in relation to hospitality in hotel services are education and politeness, attention to detail, feeling at home, cordiality, kindness, smile, empathy, and other expressions.A hospitalidade ocorre nos detalhes do relacionamento humano, percebida no acolhimento, no calor humano e na receptividade, mas “compreender como a hospitalidade é percebida por hóspedes dos melhores hotéis para se trabalhar na cidade de São Paulo” é o objetivo do presente estudo que, por meio do qual, almeja-se contribuir para o desenvolvimento hospitaleiro e auxiliar na melhor compreensão acerca dos princípios da atenção aos hóspedes pautadas em hospitalidade na hotelaria. Para isso, o presente estudo de característica qualitativa e exploratória buscou na consultoria global, Great Place to Work – GPTW, entre os anos de 2018 e 2021, as unidades e redes hoteleiras listadas como “as melhores empresas para se trabalhar” neste citado setor na cidade de São Paulo. A seguir, buscou-se compreender por meio da plataforma TripAdvisor, em todos os comentários deixados de 2018 a 2022, onde a palavra-chave ‘hospitalidade’ é citada, para que se pudesse perceber quais termos, sensações e/ou percepções são relacionadas a ela. Ao final, dentre as palavras utilizadas relacionadas à hospitalidade em serviços hoteleiros estão a educação e a polidez, a atenção aos detalhes, o sentir-se em casa, a cordialidade, a gentileza, o sorriso a empatia entre outras expressões.Universidade Anhembi Morumbi2023-12-20info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionBlind Peer-reviewed ArticleArtículo revisado por paresArtigo avaliado por blind peer reviewapplication/pdfhttps://www.revhosp.org/hospitalidade/article/view/106210.29147/revhosp.v20.1062Revista Hospitalidade; v. 20: Revista Hospitalidade v. 20 - 2023; 407-4292179-91641807-975Xreponame:Revista Hospitalidadeinstname:Universidade Anhembi Morumbi (ANHEMBI)instacron:UAMporhttps://www.revhosp.org/hospitalidade/article/view/1062/1072Copyright (c) 2023 Revista Hospitalidadeinfo:eu-repo/semantics/openAccessGuizi, Alan Aparecido2024-06-26T10:31:03Zoai:ojs.emnuvens.com.br:article/1062Revistahttps://www.revhosp.org/hospitalidadePRIhttps://www.revhosp.org/hospitalidade/oairevhosp@revhosp.org||sergiomoretti@uol.com.br2179-91641807-975Xopendoar:2024-06-26T10:31:03Revista Hospitalidade - Universidade Anhembi Morumbi (ANHEMBI)false |
dc.title.none.fl_str_mv |
Perceived hospitality in the best hotels to work in the city of São Paulo A hospitalidade percebida nos melhores hotéis para se trabalhar na cidade de São Paulo |
title |
Perceived hospitality in the best hotels to work in the city of São Paulo |
spellingShingle |
Perceived hospitality in the best hotels to work in the city of São Paulo Guizi, Alan Aparecido Hospitalidade serviços acolhimento avaliações hotelaria Hospitality services reception reviews hotel industry |
title_short |
Perceived hospitality in the best hotels to work in the city of São Paulo |
title_full |
Perceived hospitality in the best hotels to work in the city of São Paulo |
title_fullStr |
Perceived hospitality in the best hotels to work in the city of São Paulo |
title_full_unstemmed |
Perceived hospitality in the best hotels to work in the city of São Paulo |
title_sort |
Perceived hospitality in the best hotels to work in the city of São Paulo |
author |
Guizi, Alan Aparecido |
author_facet |
Guizi, Alan Aparecido |
author_role |
author |
dc.contributor.author.fl_str_mv |
Guizi, Alan Aparecido |
dc.subject.por.fl_str_mv |
Hospitalidade serviços acolhimento avaliações hotelaria Hospitality services reception reviews hotel industry |
topic |
Hospitalidade serviços acolhimento avaliações hotelaria Hospitality services reception reviews hotel industry |
description |
Hospitality occurs in the details of human relationships, perceived in the reception, human warmth, and receptivity. However, “understanding how hospitality is perceived by guests of the best hotels to work for in the city of São Paulo” is the main objective of this study, which aims to contribute to the development of hospitality and assist in a better understanding of the principles of guest attention based on hospitality in the hotel industry. To this end, this qualitative and exploratory study sought, through the global consulting firm Great Place to Work - GPTW, between 2018 and 2021, the hotel units and hotel chains listed as “the best companies to work for” in this sector in the city of São Paulo. Next, through the TripAdvisor platform, all comments left from 2018 to 2022 were analyzed where the keyword ‘hospitality’ is mentioned, in order to perceive which terms, sensations, and/or perceptions are related to it. Finally, among the words used in relation to hospitality in hotel services are education and politeness, attention to detail, feeling at home, cordiality, kindness, smile, empathy, and other expressions. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-12-20 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Blind Peer-reviewed Article Artículo revisado por pares Artigo avaliado por blind peer review |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.revhosp.org/hospitalidade/article/view/1062 10.29147/revhosp.v20.1062 |
url |
https://www.revhosp.org/hospitalidade/article/view/1062 |
identifier_str_mv |
10.29147/revhosp.v20.1062 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://www.revhosp.org/hospitalidade/article/view/1062/1072 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2023 Revista Hospitalidade info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2023 Revista Hospitalidade |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Anhembi Morumbi |
publisher.none.fl_str_mv |
Universidade Anhembi Morumbi |
dc.source.none.fl_str_mv |
Revista Hospitalidade; v. 20: Revista Hospitalidade v. 20 - 2023; 407-429 2179-9164 1807-975X reponame:Revista Hospitalidade instname:Universidade Anhembi Morumbi (ANHEMBI) instacron:UAM |
instname_str |
Universidade Anhembi Morumbi (ANHEMBI) |
instacron_str |
UAM |
institution |
UAM |
reponame_str |
Revista Hospitalidade |
collection |
Revista Hospitalidade |
repository.name.fl_str_mv |
Revista Hospitalidade - Universidade Anhembi Morumbi (ANHEMBI) |
repository.mail.fl_str_mv |
revhosp@revhosp.org||sergiomoretti@uol.com.br |
_version_ |
1809463276951568384 |