Desafios da intelig??ncia coletiva no apoio ao gerenciamento de riscos de neg??cios digitais de uma institui????o financeira

• Autor(a) principal: Oliveira, Adriana Rodrigues
• Data de Publicação: 2017
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UCB
• Texto Completo: https://bdtd.ucb.br:8443/jspui/handle/tede/2308
• topic: Gest??o de riscos; Intelig??ncia coletiva; Neg??cios digitais; CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO

The objective of this study is to investigate how the processes of collective intelligence can contribute to support the risk management of a financial institution, in the context of digital business. For the theoretical foundation of this objective, the research was made to access the publications on the topics of strategic intelligence, collective intelligence, digital business and risk management in financial institutions. This research was made through qualitative approaches, through documentary sources focused on risk management processes in financial institutions and digital, and quantitative, made through a questionnaire applied to employees assigned to agencies of a financial institution that attend in the Digital model. It was observed that these employees feel responsible for the risk management process coming from digital businesses and want to contribute actively with this process. They identify that the fraud event and external theft of operational risk is primarily responsible for the losses resulting from the implementation of the digital business model in financial institutions.The results showed the need for improvements in the risk management process of financial institutions to deal with the risks arising from the changes brought about by the digital business. In order to treat these improvements, a framework was proposed to build a collective intelligence in the scope of risk management of a financial institution.