A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040

Detalhes bibliográficos
Autor(a) principal: Carvalho, Andrea Alves da Silva
Data de Publicação: 2019
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Biblioteca Digital de Teses e Dissertações da UCB
Texto Completo: https://bdtd.ucb.br:8443/jspui/handle/tede/2630
Resumo: The knowledge age brings the need of transformation in the corporate world, demanding the application of new methods of structuring and organizing work, in the search for greater com- petitive capacity. The International Standards Organization (ISO) realized the evolution of this segment and launched the draft version of a specific Knowledge Management (GC) standard in 2017, ISO / DIS 30401: 2017, which aims to, based on knowledge generated in the organizations, to enable the improvement of their processes, positively impacting the de- livery of services or the development of products. The implementation of the new ISO / DIS 30401: 2017 standard is one of the mechanisms to structure the KM in a systemic way for the survival of companies in an information economy. This research integrated the GC practices, addressed in the literature, with the requirements of ISO / DIS 30401: 2017 specific to GC and proposed an instrument to implement the standard that will help organizations in their application.
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spelling Ferneda, Edilsonhttp://lattes.cnpq.br/2531761427648020Streit, Rosalvo Ermeshttp://lattes.cnpq.br/8320780829093601http://lattes.cnpq.br/0936813387028385Carvalho, Andrea Alves da Silva2019-09-25T21:39:42Z2019-02-28CARVALHO, Andrea Alves da Silva. A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040. 2019. 137 f. Disserta????o (Programa Stricto Sensu em Governan??a, Tecnologia e Inova????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019.https://bdtd.ucb.br:8443/jspui/handle/tede/2630The knowledge age brings the need of transformation in the corporate world, demanding the application of new methods of structuring and organizing work, in the search for greater com- petitive capacity. The International Standards Organization (ISO) realized the evolution of this segment and launched the draft version of a specific Knowledge Management (GC) standard in 2017, ISO / DIS 30401: 2017, which aims to, based on knowledge generated in the organizations, to enable the improvement of their processes, positively impacting the de- livery of services or the development of products. The implementation of the new ISO / DIS 30401: 2017 standard is one of the mechanisms to structure the KM in a systemic way for the survival of companies in an information economy. This research integrated the GC practices, addressed in the literature, with the requirements of ISO / DIS 30401: 2017 specific to GC and proposed an instrument to implement the standard that will help organizations in their application.A era do conhecimento traz a necessidade de transforma????o no mundo corporativo, deman- dando a aplica????o de novos m??todos de estrutura????o e organiza????o do trabalho, na busca por maior capacidade competitiva. A International Standards Organization (ISO) percebeu a evo- lu????o deste segmento e lan??ou a vers??o draft de uma norma espec??fica de Gest??o do Conhe- cimento (GC) em 2017, a norma ISO/DIS 30401:2017, que tem o intuito de, a partir do co- nhecimento gerado nas organiza????es, possibilitar a melhoria de seus processos, impactando positivamente na presta????o de servi??os ou no desenvolvimento de produtos. A implementa????o da nova norma ISO/DIS 30401:2017 ?? um dos mecanismos para estruturar a GC de forma sist??mica para a sobreviv??ncia das empresas em uma economia da informa????o. Esta pesquisa integrou as pr??ticas de GC, abordadas na literatura, aos requisitos da norma ISO/DIS 30401:2017 espec??ficos de GC e prop??s um instrumento de implanta????o da norma que auxilie as organiza????es na sua aplica????o.Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2019-09-25T21:39:21Z No. of bitstreams: 1 AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf: 3690291 bytes, checksum: c7c587d6602564922a8c553b10057b81 (MD5)Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2019-09-25T21:39:41Z (GMT) No. of bitstreams: 1 AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf: 3690291 bytes, checksum: c7c587d6602564922a8c553b10057b81 (MD5)Made available in DSpace on 2019-09-25T21:39:42Z (GMT). No. of bitstreams: 1 AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf: 3690291 bytes, checksum: c7c587d6602564922a8c553b10057b81 (MD5) Previous issue date: 2019-02-28application/pdfhttps://200.214.135.178:8443/jspui/retrieve/7040/AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.jpgporUniversidade Cat??lica de Bras??liaPrograma Stricto Sensu em Governan??a, Tecnologia e Inova????oUCBBrasilEscola de Educa????o, Tecnologia e Comunica????oISO 9001ISO 30401Gest??o do conhecimentoKnowledge managementCNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAOA gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UCBinstname:Universidade Católica de Brasília (UCB)instacron:UCBTHUMBNAILAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.jpgAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.jpgimage/jpeg6185https://200.214.135.178:8443/jspui/bitstream/tede/2630/4/AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.jpg2e280fba928f5eba7ede6beb7e05add7MD54TEXTAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.txtAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.txttext/plain317476https://200.214.135.178:8443/jspui/bitstream/tede/2630/3/AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.txt7d4c8533d0affd6376ea0bac4789127fMD53LICENSElicense.txtlicense.txttext/plain; charset=utf-81905https://200.214.135.178:8443/jspui/bitstream/tede/2630/1/license.txt75558dcf859532757239878b42f1c2c7MD51ORIGINALAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdfAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdfapplication/pdf3690291https://200.214.135.178:8443/jspui/bitstream/tede/2630/2/AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdfc7c587d6602564922a8c553b10057b81MD52tede/26302020-07-07 15:58:38.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 Digital de Teses e Dissertaçõeshttps://bdtd.ucb.br:8443/jspui/
dc.title.por.fl_str_mv A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040
title A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040
spellingShingle A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040
Carvalho, Andrea Alves da Silva
ISO 9001
ISO 30401
Gest??o do conhecimento
Knowledge management
CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
title_short A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040
title_full A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040
title_fullStr A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040
title_full_unstemmed A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040
title_sort A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040
author Carvalho, Andrea Alves da Silva
author_facet Carvalho, Andrea Alves da Silva
author_role author
dc.contributor.advisor1.fl_str_mv Ferneda, Edilson
dc.contributor.advisor1Lattes.fl_str_mv http://lattes.cnpq.br/2531761427648020
dc.contributor.advisor-co1.fl_str_mv Streit, Rosalvo Ermes
dc.contributor.advisor-co1Lattes.fl_str_mv http://lattes.cnpq.br/8320780829093601
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/0936813387028385
dc.contributor.author.fl_str_mv Carvalho, Andrea Alves da Silva
contributor_str_mv Ferneda, Edilson
Streit, Rosalvo Ermes
dc.subject.por.fl_str_mv ISO 9001
ISO 30401
Gest??o do conhecimento
topic ISO 9001
ISO 30401
Gest??o do conhecimento
Knowledge management
CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
dc.subject.eng.fl_str_mv Knowledge management
dc.subject.cnpq.fl_str_mv CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
dc.description.abstract.eng.fl_txt_mv The knowledge age brings the need of transformation in the corporate world, demanding the application of new methods of structuring and organizing work, in the search for greater com- petitive capacity. The International Standards Organization (ISO) realized the evolution of this segment and launched the draft version of a specific Knowledge Management (GC) standard in 2017, ISO / DIS 30401: 2017, which aims to, based on knowledge generated in the organizations, to enable the improvement of their processes, positively impacting the de- livery of services or the development of products. The implementation of the new ISO / DIS 30401: 2017 standard is one of the mechanisms to structure the KM in a systemic way for the survival of companies in an information economy. This research integrated the GC practices, addressed in the literature, with the requirements of ISO / DIS 30401: 2017 specific to GC and proposed an instrument to implement the standard that will help organizations in their application.
dc.description.abstract.por.fl_txt_mv A era do conhecimento traz a necessidade de transforma????o no mundo corporativo, deman- dando a aplica????o de novos m??todos de estrutura????o e organiza????o do trabalho, na busca por maior capacidade competitiva. A International Standards Organization (ISO) percebeu a evo- lu????o deste segmento e lan??ou a vers??o draft de uma norma espec??fica de Gest??o do Conhe- cimento (GC) em 2017, a norma ISO/DIS 30401:2017, que tem o intuito de, a partir do co- nhecimento gerado nas organiza????es, possibilitar a melhoria de seus processos, impactando positivamente na presta????o de servi??os ou no desenvolvimento de produtos. A implementa????o da nova norma ISO/DIS 30401:2017 ?? um dos mecanismos para estruturar a GC de forma sist??mica para a sobreviv??ncia das empresas em uma economia da informa????o. Esta pesquisa integrou as pr??ticas de GC, abordadas na literatura, aos requisitos da norma ISO/DIS 30401:2017 espec??ficos de GC e prop??s um instrumento de implanta????o da norma que auxilie as organiza????es na sua aplica????o.
description The knowledge age brings the need of transformation in the corporate world, demanding the application of new methods of structuring and organizing work, in the search for greater com- petitive capacity. The International Standards Organization (ISO) realized the evolution of this segment and launched the draft version of a specific Knowledge Management (GC) standard in 2017, ISO / DIS 30401: 2017, which aims to, based on knowledge generated in the organizations, to enable the improvement of their processes, positively impacting the de- livery of services or the development of products. The implementation of the new ISO / DIS 30401: 2017 standard is one of the mechanisms to structure the KM in a systemic way for the survival of companies in an information economy. This research integrated the GC practices, addressed in the literature, with the requirements of ISO / DIS 30401: 2017 specific to GC and proposed an instrument to implement the standard that will help organizations in their application.
publishDate 2019
dc.date.accessioned.fl_str_mv 2019-09-25T21:39:42Z
dc.date.issued.fl_str_mv 2019-02-28
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dc.identifier.citation.fl_str_mv CARVALHO, Andrea Alves da Silva. A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040. 2019. 137 f. Disserta????o (Programa Stricto Sensu em Governan??a, Tecnologia e Inova????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019.
dc.identifier.uri.fl_str_mv https://bdtd.ucb.br:8443/jspui/handle/tede/2630
identifier_str_mv CARVALHO, Andrea Alves da Silva. A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040. 2019. 137 f. Disserta????o (Programa Stricto Sensu em Governan??a, Tecnologia e Inova????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019.
url https://bdtd.ucb.br:8443/jspui/handle/tede/2630
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dc.publisher.program.fl_str_mv Programa Stricto Sensu em Governan??a, Tecnologia e Inova????o
dc.publisher.initials.fl_str_mv UCB
dc.publisher.country.fl_str_mv Brasil
dc.publisher.department.fl_str_mv Escola de Educa????o, Tecnologia e Comunica????o
publisher.none.fl_str_mv Universidade Cat??lica de Bras??lia
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