A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da UCB |
Texto Completo: | https://bdtd.ucb.br:8443/jspui/handle/tede/2630 |
Resumo: | The knowledge age brings the need of transformation in the corporate world, demanding the application of new methods of structuring and organizing work, in the search for greater com- petitive capacity. The International Standards Organization (ISO) realized the evolution of this segment and launched the draft version of a specific Knowledge Management (GC) standard in 2017, ISO / DIS 30401: 2017, which aims to, based on knowledge generated in the organizations, to enable the improvement of their processes, positively impacting the de- livery of services or the development of products. The implementation of the new ISO / DIS 30401: 2017 standard is one of the mechanisms to structure the KM in a systemic way for the survival of companies in an information economy. This research integrated the GC practices, addressed in the literature, with the requirements of ISO / DIS 30401: 2017 specific to GC and proposed an instrument to implement the standard that will help organizations in their application. |
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Ferneda, Edilsonhttp://lattes.cnpq.br/2531761427648020Streit, Rosalvo Ermeshttp://lattes.cnpq.br/8320780829093601http://lattes.cnpq.br/0936813387028385Carvalho, Andrea Alves da Silva2019-09-25T21:39:42Z2019-02-28CARVALHO, Andrea Alves da Silva. A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040. 2019. 137 f. Disserta????o (Programa Stricto Sensu em Governan??a, Tecnologia e Inova????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019.https://bdtd.ucb.br:8443/jspui/handle/tede/2630The knowledge age brings the need of transformation in the corporate world, demanding the application of new methods of structuring and organizing work, in the search for greater com- petitive capacity. The International Standards Organization (ISO) realized the evolution of this segment and launched the draft version of a specific Knowledge Management (GC) standard in 2017, ISO / DIS 30401: 2017, which aims to, based on knowledge generated in the organizations, to enable the improvement of their processes, positively impacting the de- livery of services or the development of products. The implementation of the new ISO / DIS 30401: 2017 standard is one of the mechanisms to structure the KM in a systemic way for the survival of companies in an information economy. This research integrated the GC practices, addressed in the literature, with the requirements of ISO / DIS 30401: 2017 specific to GC and proposed an instrument to implement the standard that will help organizations in their application.A era do conhecimento traz a necessidade de transforma????o no mundo corporativo, deman- dando a aplica????o de novos m??todos de estrutura????o e organiza????o do trabalho, na busca por maior capacidade competitiva. A International Standards Organization (ISO) percebeu a evo- lu????o deste segmento e lan??ou a vers??o draft de uma norma espec??fica de Gest??o do Conhe- cimento (GC) em 2017, a norma ISO/DIS 30401:2017, que tem o intuito de, a partir do co- nhecimento gerado nas organiza????es, possibilitar a melhoria de seus processos, impactando positivamente na presta????o de servi??os ou no desenvolvimento de produtos. A implementa????o da nova norma ISO/DIS 30401:2017 ?? um dos mecanismos para estruturar a GC de forma sist??mica para a sobreviv??ncia das empresas em uma economia da informa????o. Esta pesquisa integrou as pr??ticas de GC, abordadas na literatura, aos requisitos da norma ISO/DIS 30401:2017 espec??ficos de GC e prop??s um instrumento de implanta????o da norma que auxilie as organiza????es na sua aplica????o.Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2019-09-25T21:39:21Z No. of bitstreams: 1 AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf: 3690291 bytes, checksum: c7c587d6602564922a8c553b10057b81 (MD5)Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2019-09-25T21:39:41Z (GMT) No. of bitstreams: 1 AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf: 3690291 bytes, checksum: c7c587d6602564922a8c553b10057b81 (MD5)Made available in DSpace on 2019-09-25T21:39:42Z (GMT). No. of bitstreams: 1 AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf: 3690291 bytes, checksum: c7c587d6602564922a8c553b10057b81 (MD5) Previous issue date: 2019-02-28application/pdfhttps://200.214.135.178:8443/jspui/retrieve/7040/AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.jpgporUniversidade Cat??lica de Bras??liaPrograma Stricto Sensu em Governan??a, Tecnologia e Inova????oUCBBrasilEscola de Educa????o, Tecnologia e Comunica????oISO 9001ISO 30401Gest??o do conhecimentoKnowledge managementCNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAOA gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UCBinstname:Universidade Católica de Brasília (UCB)instacron:UCBTHUMBNAILAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.jpgAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.jpgimage/jpeg6185https://200.214.135.178:8443/jspui/bitstream/tede/2630/4/AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.jpg2e280fba928f5eba7ede6beb7e05add7MD54TEXTAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.txtAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.txttext/plain317476https://200.214.135.178:8443/jspui/bitstream/tede/2630/3/AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdf.txt7d4c8533d0affd6376ea0bac4789127fMD53LICENSElicense.txtlicense.txttext/plain; charset=utf-81905https://200.214.135.178:8443/jspui/bitstream/tede/2630/1/license.txt75558dcf859532757239878b42f1c2c7MD51ORIGINALAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdfAndreaAlvesdaSilvaCarvalhoDissertacao2019.pdfapplication/pdf3690291https://200.214.135.178:8443/jspui/bitstream/tede/2630/2/AndreaAlvesdaSilvaCarvalhoDissertacao2019.pdfc7c587d6602564922a8c553b10057b81MD52tede/26302020-07-07 15:58:38.837TElDRU4/P0EgREUgRElTVFJJQlVJPz8/P08gTj8/Ty1FWENMVVNJVkEKCkNvbSBhIGFwcmVzZW50YT8/Pz9vIGRlc3RhIGxpY2VuPz9hLCB2b2M/PyAoYXV0b3Igb3UgbyB0aXR1bGFyIGRvcyBkaXJlaXRvcyBkZSBhdXRvcikgY29uY2VkZSA/PyBVbml2ZXJzaWRhZGUgQ2F0Pz9saWNhIGRlIEJyYXM/P2xpYSAoVUNCKSBvIGRpcmVpdG8gbj8/by1leGNsdXNpdm8gZGUgcmVwcm9kdXppciwgdHJhZHV6aXIgKGNvbmZvcm1lIGRlZmluaWRvIGFiYWl4byksIGUvb3UgZGlzdHJpYnVpciBhIHN1YSB0ZXNlIG91IGRpc3NlcnRhPz8/P28gKGluY2x1aW5kbyBvIHJlc3VtbykgcG9yIHRvZG8gbyBtdW5kbyBubyBmb3JtYXRvIGltcHJlc3NvIGUgZWxldHI/P25pY28gZSBlbSBxdWFscXVlciBtZWlvLCBpbmNsdWluZG8gb3MgZm9ybWF0b3MgPz91ZGlvIG91IHY/P2Rlby4KClZvYz8/IGNvbmNvcmRhIHF1ZSBhIFVDQiBwb2RlLCBzZW0gYWx0ZXJhciBvIGNvbnRlPz9kbywgdHJhbnNwb3IgYSBzdWEgdGVzZSBvdSBkaXNzZXJ0YT8/Pz9vIHBhcmEgcXVhbHF1ZXIgbWVpbyBvdSBmb3JtYXRvIHBhcmEgZmlucyBkZSBwcmVzZXJ2YT8/Pz9vLgoKVm9jPz8gdGFtYj8/bSBjb25jb3JkYSBxdWUgYSBVQ0IgcG9kZSBtYW50ZXIgbWFpcyBkZSB1bWEgYz8/cGlhIGEgc3VhIHRlc2Ugb3UgZGlzc2VydGE/Pz8/byBwYXJhIGZpbnMgZGUgc2VndXJhbj8/YSwgYmFjay11cCBlIHByZXNlcnZhPz8/P28uCgpWb2M/PyBkZWNsYXJhIHF1ZSBhIHN1YSB0ZXNlIG91IGRpc3NlcnRhPz8/P28gPz8gb3JpZ2luYWwgZSBxdWUgdm9jPz8gdGVtIG8gcG9kZXIgZGUgY29uY2VkZXIgb3MgZGlyZWl0b3MgY29udGlkb3MgbmVzdGEgbGljZW4/P2EuIFZvYz8/IHRhbWI/P20gZGVjbGFyYSBxdWUgbyBkZXA/P3NpdG8gZGEgc3VhIHRlc2Ugb3UgZGlzc2VydGE/Pz8/byBuPz9vIGluZnJpbmdlIGRpcmVpdG9zIGF1dG9yYWlzIGRlIG5pbmd1Pz9tLgoKQ2FzbyBhIHN1YSB0ZXNlIG91IGRpc3NlcnRhPz8/P28gY29udGVuaGEgbWF0ZXJpYWwgcXVlIHZvYz8/IG4/P28gcG9zc3VpIGEgdGl0dWxhcmlkYWRlIGRvcyBkaXJlaXRvcyBhdXRvcmFpcywgdm9jPz8gZGVjbGFyYSBxdWUgb2J0ZXZlIGEgcGVybWlzcz8/byBpcnJlc3RyaXRhIGRvIGRldGVudG9yIGRvcyBkaXJlaXRvcyBhdXRvcmFpcyBwYXJhIGNvbmNlZGVyID8/IFVDQiBvcyBkaXJlaXRvcyBhcHJlc2VudGFkb3MgbmVzdGEgbGljZW4/P2EsIGUgcXVlIGVzc2UgbWF0ZXJpYWwgZGUgcHJvcHJpZWRhZGUgZGUgdGVyY2Vpcm9zIGVzdD8/IGNsYXJhbWVudGUgaWRlbnRpZmljYWRvIGUgcmVjb25oZWNpZG8gbm8gdGV4dG8gb3Ugbm8gY29udGU/P2RvIGRhIHRlc2Ugb3UgZGlzc2VydGE/Pz8/byBvcmEgZGVwb3NpdGFkYS4KCkNhc28gYSB0ZXNlIG91IGRpc3NlcnRhPz8/P28gZGVwb3NpdGFkYSB0ZW5oYSBzaWRvIHJlc3VsdGFkbyBkZSB1bSBwYXRyb2M/P25pbyBvdSBhcG9pbyBkZSB1bWEgYWc/P25jaWEgZGUgZm9tZW50byBvdSBvdXRybyBvcmdhbmlzbW8gcXVlIG4/P28gc2VqYSBhIFVDQiwgdm9jPz8gZGVjbGFyYSBxdWUgcmVzcGVpdG91IHRvZG9zIGUgcXVhaXNxdWVyIGRpcmVpdG9zIGRlIHJldmlzPz9vIGNvbW8gdGFtYj8/bSBhcyBkZW1haXMgb2JyaWdhPz8/P2VzIGV4aWdpZGFzIHBvciBjb250cmF0byBvdSBhY29yZG8uCgpBIFVDQiBzZSBjb21wcm9tZXRlIGEgaWRlbnRpZmljYXIgY2xhcmFtZW50ZSBvIHNldSBub21lIChzKSBvdSBvKHMpIG5vbWUocykgZG8ocykgZGV0ZW50b3IoZXMpIGRvcyBkaXJlaXRvcyBhdXRvcmFpcyBkYSB0ZXNlIG91IGRpc3NlcnRhPz8/P28sIGUgbj8/byBmYXI/PyBxdWFscXVlciBhbHRlcmE/Pz8/bywgYWw/P20gZGFxdWVsYXMgY29uY2VkaWRhcyBwb3IgZXN0YSBsaWNlbj8/YS4KBiblioteca Digital de Teses e Dissertaçõeshttps://bdtd.ucb.br:8443/jspui/ |
dc.title.por.fl_str_mv |
A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040 |
title |
A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040 |
spellingShingle |
A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040 Carvalho, Andrea Alves da Silva ISO 9001 ISO 30401 Gest??o do conhecimento Knowledge management CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO |
title_short |
A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040 |
title_full |
A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040 |
title_fullStr |
A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040 |
title_full_unstemmed |
A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040 |
title_sort |
A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040 |
author |
Carvalho, Andrea Alves da Silva |
author_facet |
Carvalho, Andrea Alves da Silva |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Ferneda, Edilson |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/2531761427648020 |
dc.contributor.advisor-co1.fl_str_mv |
Streit, Rosalvo Ermes |
dc.contributor.advisor-co1Lattes.fl_str_mv |
http://lattes.cnpq.br/8320780829093601 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/0936813387028385 |
dc.contributor.author.fl_str_mv |
Carvalho, Andrea Alves da Silva |
contributor_str_mv |
Ferneda, Edilson Streit, Rosalvo Ermes |
dc.subject.por.fl_str_mv |
ISO 9001 ISO 30401 Gest??o do conhecimento |
topic |
ISO 9001 ISO 30401 Gest??o do conhecimento Knowledge management CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO |
dc.subject.eng.fl_str_mv |
Knowledge management |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO |
dc.description.abstract.eng.fl_txt_mv |
The knowledge age brings the need of transformation in the corporate world, demanding the application of new methods of structuring and organizing work, in the search for greater com- petitive capacity. The International Standards Organization (ISO) realized the evolution of this segment and launched the draft version of a specific Knowledge Management (GC) standard in 2017, ISO / DIS 30401: 2017, which aims to, based on knowledge generated in the organizations, to enable the improvement of their processes, positively impacting the de- livery of services or the development of products. The implementation of the new ISO / DIS 30401: 2017 standard is one of the mechanisms to structure the KM in a systemic way for the survival of companies in an information economy. This research integrated the GC practices, addressed in the literature, with the requirements of ISO / DIS 30401: 2017 specific to GC and proposed an instrument to implement the standard that will help organizations in their application. |
dc.description.abstract.por.fl_txt_mv |
A era do conhecimento traz a necessidade de transforma????o no mundo corporativo, deman- dando a aplica????o de novos m??todos de estrutura????o e organiza????o do trabalho, na busca por maior capacidade competitiva. A International Standards Organization (ISO) percebeu a evo- lu????o deste segmento e lan??ou a vers??o draft de uma norma espec??fica de Gest??o do Conhe- cimento (GC) em 2017, a norma ISO/DIS 30401:2017, que tem o intuito de, a partir do co- nhecimento gerado nas organiza????es, possibilitar a melhoria de seus processos, impactando positivamente na presta????o de servi??os ou no desenvolvimento de produtos. A implementa????o da nova norma ISO/DIS 30401:2017 ?? um dos mecanismos para estruturar a GC de forma sist??mica para a sobreviv??ncia das empresas em uma economia da informa????o. Esta pesquisa integrou as pr??ticas de GC, abordadas na literatura, aos requisitos da norma ISO/DIS 30401:2017 espec??ficos de GC e prop??s um instrumento de implanta????o da norma que auxilie as organiza????es na sua aplica????o. |
description |
The knowledge age brings the need of transformation in the corporate world, demanding the application of new methods of structuring and organizing work, in the search for greater com- petitive capacity. The International Standards Organization (ISO) realized the evolution of this segment and launched the draft version of a specific Knowledge Management (GC) standard in 2017, ISO / DIS 30401: 2017, which aims to, based on knowledge generated in the organizations, to enable the improvement of their processes, positively impacting the de- livery of services or the development of products. The implementation of the new ISO / DIS 30401: 2017 standard is one of the mechanisms to structure the KM in a systemic way for the survival of companies in an information economy. This research integrated the GC practices, addressed in the literature, with the requirements of ISO / DIS 30401: 2017 specific to GC and proposed an instrument to implement the standard that will help organizations in their application. |
publishDate |
2019 |
dc.date.accessioned.fl_str_mv |
2019-09-25T21:39:42Z |
dc.date.issued.fl_str_mv |
2019-02-28 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
status_str |
publishedVersion |
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masterThesis |
dc.identifier.citation.fl_str_mv |
CARVALHO, Andrea Alves da Silva. A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040. 2019. 137 f. Disserta????o (Programa Stricto Sensu em Governan??a, Tecnologia e Inova????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019. |
dc.identifier.uri.fl_str_mv |
https://bdtd.ucb.br:8443/jspui/handle/tede/2630 |
identifier_str_mv |
CARVALHO, Andrea Alves da Silva. A gest??o do conhecimento e os desafios na implanta????o de um modelo de excel??ncia baseado na norma ISO 3040. 2019. 137 f. Disserta????o (Programa Stricto Sensu em Governan??a, Tecnologia e Inova????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019. |
url |
https://bdtd.ucb.br:8443/jspui/handle/tede/2630 |
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por |
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Universidade Cat??lica de Bras??lia |
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Programa Stricto Sensu em Governan??a, Tecnologia e Inova????o |
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UCB |
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Brasil |
dc.publisher.department.fl_str_mv |
Escola de Educa????o, Tecnologia e Comunica????o |
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Universidade Cat??lica de Bras??lia |
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