The (in)efficiency of mediation to address consumer conflicts

Detalhes bibliográficos
Autor(a) principal: Dornelles, Maini
Data de Publicação: 2023
Outros Autores: Spengler, Fabiana Marion
Tipo de documento: Artigo
Idioma: por
Título da fonte: Scientia Iuris (Online)
Texto Completo: https://ojs.uel.br/revistas/uel/index.php/iuris/article/view/45144
Resumo: A few years ago, mediation started to be used indiscriminately to deal with conflicts in Brazil, however the procedure is not suitable for all types of disputes, and each case must be evaluated individually. That said, the research problem that we intend to answer is: Which mechanism is presented as the best way to deal with consumerist demands? To respond, the method of deductive approach will be used, starting from a general analysis to arrive at a specific one and as a bibliographic research technique, to finally answer that mediation is inefficient to deal with consumer demands, considering that the procedure is adequate in disputes that involve feelings, continuous and lasting relationships, pointing to the negotiation procedure as the best way to resolve consumer demands.
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spelling The (in)efficiency of mediation to address consumer conflictsA (in)eficiência da mediação para tratar conflitos consumeristasConflitos. Consumeristas. Mediação. Negociação. Conflicts. Consumerists. Mediation. Negotiation.A few years ago, mediation started to be used indiscriminately to deal with conflicts in Brazil, however the procedure is not suitable for all types of disputes, and each case must be evaluated individually. That said, the research problem that we intend to answer is: Which mechanism is presented as the best way to deal with consumerist demands? To respond, the method of deductive approach will be used, starting from a general analysis to arrive at a specific one and as a bibliographic research technique, to finally answer that mediation is inefficient to deal with consumer demands, considering that the procedure is adequate in disputes that involve feelings, continuous and lasting relationships, pointing to the negotiation procedure as the best way to resolve consumer demands.Há alguns anos a mediação passou a ser utilizada de forma indiscriminada para tratar conflitos no Brasil, entretanto o procedimento não é adequando para todos os tipos de contendas, devendo ser avaliado cada caso de forma individual.  Posto isso, a problemática de pesquisa que se pretende responder é: Qual mecanismo apresenta-se como melhor meio para tratar demandas consumeristas? Para responder será utilizado o método de abordagem dedutivo partindo de uma análise geral para chegar a uma específica e como técnica de pesquisa a bibliográfica, para ao final responder que a mediação é ineficiente para tratar demandas consumeristas, tendo em vista que o procedimento é adequado em contendas que envolvem sentimentos, relações contínuas e duradouras, apontando o procedimento de negociação como melhor meio de resolver demandas consumeristas. Universidade Estadual de Londrina2023-03-29info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionArtigo avaliado pelos Paresapplication/pdfhttps://ojs.uel.br/revistas/uel/index.php/iuris/article/view/4514410.5433/2178-8189.2023v27n1p10Scientia Iuris; v. 27 n. 1 (2023); 10-232178-81891415-6490reponame:Scientia Iuris (Online)instname:Universidade Estadual de Londrina (UEL)instacron:UELporhttps://ojs.uel.br/revistas/uel/index.php/iuris/article/view/45144/48833Copyright (c) 2023 Scientia Iurishttps://creativecommons.org/licenses/by/4.0/deed.pt_BRinfo:eu-repo/semantics/openAccessDornelles, MainiSpengler, Fabiana Marion2023-04-28T13:51:10Zoai:ojs.pkp.sfu.ca:article/45144Revistahttps://www.uel.br/revistas/uel/index.php/iurisPUBhttps://www.uel.br/revistas/uel/index.php/iuris/oairevistamdireito@uel.br2178-81891415-6490opendoar:2023-04-28T13:51:10Scientia Iuris (Online) - Universidade Estadual de Londrina (UEL)false
dc.title.none.fl_str_mv The (in)efficiency of mediation to address consumer conflicts
A (in)eficiência da mediação para tratar conflitos consumeristas
title The (in)efficiency of mediation to address consumer conflicts
spellingShingle The (in)efficiency of mediation to address consumer conflicts
Dornelles, Maini
Conflitos. Consumeristas. Mediação. Negociação.
Conflicts. Consumerists. Mediation. Negotiation.
title_short The (in)efficiency of mediation to address consumer conflicts
title_full The (in)efficiency of mediation to address consumer conflicts
title_fullStr The (in)efficiency of mediation to address consumer conflicts
title_full_unstemmed The (in)efficiency of mediation to address consumer conflicts
title_sort The (in)efficiency of mediation to address consumer conflicts
author Dornelles, Maini
author_facet Dornelles, Maini
Spengler, Fabiana Marion
author_role author
author2 Spengler, Fabiana Marion
author2_role author
dc.contributor.author.fl_str_mv Dornelles, Maini
Spengler, Fabiana Marion
dc.subject.por.fl_str_mv Conflitos. Consumeristas. Mediação. Negociação.
Conflicts. Consumerists. Mediation. Negotiation.
topic Conflitos. Consumeristas. Mediação. Negociação.
Conflicts. Consumerists. Mediation. Negotiation.
description A few years ago, mediation started to be used indiscriminately to deal with conflicts in Brazil, however the procedure is not suitable for all types of disputes, and each case must be evaluated individually. That said, the research problem that we intend to answer is: Which mechanism is presented as the best way to deal with consumerist demands? To respond, the method of deductive approach will be used, starting from a general analysis to arrive at a specific one and as a bibliographic research technique, to finally answer that mediation is inefficient to deal with consumer demands, considering that the procedure is adequate in disputes that involve feelings, continuous and lasting relationships, pointing to the negotiation procedure as the best way to resolve consumer demands.
publishDate 2023
dc.date.none.fl_str_mv 2023-03-29
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Artigo avaliado pelos Pares
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://ojs.uel.br/revistas/uel/index.php/iuris/article/view/45144
10.5433/2178-8189.2023v27n1p10
url https://ojs.uel.br/revistas/uel/index.php/iuris/article/view/45144
identifier_str_mv 10.5433/2178-8189.2023v27n1p10
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://ojs.uel.br/revistas/uel/index.php/iuris/article/view/45144/48833
dc.rights.driver.fl_str_mv Copyright (c) 2023 Scientia Iuris
https://creativecommons.org/licenses/by/4.0/deed.pt_BR
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2023 Scientia Iuris
https://creativecommons.org/licenses/by/4.0/deed.pt_BR
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Estadual de Londrina
publisher.none.fl_str_mv Universidade Estadual de Londrina
dc.source.none.fl_str_mv Scientia Iuris; v. 27 n. 1 (2023); 10-23
2178-8189
1415-6490
reponame:Scientia Iuris (Online)
instname:Universidade Estadual de Londrina (UEL)
instacron:UEL
instname_str Universidade Estadual de Londrina (UEL)
instacron_str UEL
institution UEL
reponame_str Scientia Iuris (Online)
collection Scientia Iuris (Online)
repository.name.fl_str_mv Scientia Iuris (Online) - Universidade Estadual de Londrina (UEL)
repository.mail.fl_str_mv revistamdireito@uel.br
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