Comunicação e oratória no ambiente de trabalho do profissional de secretariado executivo

• Autor(a) principal: Souza, Emanuela Silva
• Data de Publicação: 2011
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal do Ceará (UFC)
• Texto Completo: http://www.repositorio.ufc.br/handle/riufc/34853
• topic: Secretariado; Secretários; Comunicação nas organizações

Search in this monograph examine the importance of good oral communication and their life's work of the executive interpersonal secretariat, taking into account that its function is to work directly with public speaking and relations, with the representation of a social and administrative organization. How to speak well, intonation, aspects of voice, pitch and height. It is considered the focus of this study clarify the concepts and aspects of communication and public speaking, and present the various transformations that the secretarial profession had to face over the years. The survey characterized as exploratory, was achieved by applying a questionnaire to evaluate the level of importance of good communication with emphasis on speaking the professional executive secretarial. After analyzing the results it was concluded that some students, even having to develop skills in oral communication, there are still some blocks in time to speak in public and find it necessary to develop techniques of public speaking for good job performance.