Avaliação de desempenho organizacional no setor comercial da cedaspy

• Autor(a) principal: Oliveira, Jessé da Silva
• Data de Publicação: 2018
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal do Ceará (UFC)
• Texto Completo: http://www.repositorio.ufc.br/handle/riufc/38722
• topic: Avaliação de desempenho; Resultados; Cursos profissionalizantes

The purpose of this study is to reflect on the evaluation of organizational performance in the commercial sector in one of the units of the network of schools of vocational courses CEDASPY, in the city of Fortaleza, in the Messejana unit. It is based on an research exploratory and descriptive research with a qualitative approach. The instruments of collection used were the analysis of documents, the questionnaire and the observation. As for the procedure was adopted the case study, confronting theory and practice; and the bibliographic research, considering the contributions of authors such as Chiavenato (2009), Marras (2012), Bergamini (2013) and others. This work aimed to present concepts and definitions related to the analysis and evaluation of organizational performance in the object of study. The process of evaluation of performance in the sector was perceived with greater understanding, which was mapped through a flowchart that allowed to identify the limitations and difficulties faced as the absence of specific software, the lack of actions to be taken at the end of the evaluation and absence of specific moments to practice feedback. The main suggestions for the organization were the creation of standardized model to be followed through a new flowchart; the creation of a unique moment to practice feedback with each collaborator and the creation of actions to be taken through the evaluation result. Some difficulties were faced in the research process, mainly due to the lack of direct access to information from the matrix.