Atribuições e competências: uma análise comparativa entre os servidores de uma instituição pública e o profissional de secretariado executivo

• Autor(a) principal: Silva, Miryam Ribeiro da
• Data de Publicação: 2016
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da Universidade Federal do Ceará (UFC)
• Texto Completo: http://www.repositorio.ufc.br/handle/riufc/34876
• topic: Secretariado - Competências; Administração pública; Competência Profissional

Executive secretaries are multi-professionals and their academic background enables them to work in public or private institutions. Their functions have been improved over time and their work has developed with the incorporation of more complex activities, which require greater responsibilities and distinct competences. However, the executive secretary often do not occupy the posts that have attributions inherent to the professional category. Actually, professionals from other areas occupy those posts. In view of such context, this research mainly aimed at identifying the attributions of the civil servants employed by the Public Ministry of the State of Ceará, which could be performed by executive secretaries. The methodology is qualitative and descriptive. A documentary research and a questionnaire were used do collect data. The questionnaire queries the attributions of civil servants in addition to which knowledge, skills and attitudes are required from them to do their assignments. The research resulted in a table comparing the attributions of secretaries and civil servants from the Public Ministry of the State of Ceará. The comparative table highlights the common assignments and competences, like activities related to organization, controlling and maintenance of administrative services; management of documents; writing memorandums and official letters; mastering technologies; ethics; responsibility; self-control; discretion; customer service; among others.