Multicriteria model for performance evaluation of freight transport companie

Detalhes bibliográficos
Autor(a) principal: Paula Rocha Lima Pinheiro
Data de Publicação: 2013
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Biblioteca Digital de Teses e Dissertações da UFC
Texto Completo: http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=12158
Resumo: The globalization process and the brazilian economic growth have contributed to the increased demand for freight transportation in many sectors. Faced with an increasingly competitive market, companies concentrate their focus on their core activities and start to outsource some other activities. So, freight transportation has been the target of increased outsourcing, presenting himself as a business opportunity for many transportation companies. The evaluation of the operational performance of those companies is obtained by various indicators, which isolated help managers to monitor and control their activities. It is also through those indicators that the bottlenecks are identified, supporting the decision making process to promote improvements and increased customer satisfaction. This study proposes the use of Multicriteria Decision Support - Constructivist (MCDA - C) to subsidize the construction of a model for evaluating the operating performance of freight transportation companies. The choice of methodology is grounded on two main points: i) it takes into account the views of decision makers and , ii ) it aggregates many relevant aspects for the good operating performance in a single model. A constructivist methodology allows the decision makers development of knowledge about the problem, and so, to make better decisions for achieving their objectives. At the end of this search it is intended to have a multicriteria model for evaluating the operating performance of the freight transportation companies able to support the decision making of managers , and also enable the understanding of the consequences of their decisions in the context under investigation.
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spelling info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisMulticriteria model for performance evaluation of freight transport companieModelo multicritÃrio de avaliaÃÃo do desempenho operacional de empresas de transporte rodoviÃrio de cargas2013-11-25Waldemiro de Aquino Pereira Neto73468568304http://lattes.cnpq.br/1249366337893581Orlando Fontes Lima Junior04013036835 http://lattes.cnpq.br/4722971371806689Bruno Vieira Bertoncini00828843902http://lattes.cnpq.br/368335702922992862836480378http://lattes.cnpq.br/5901318435846199Paula Rocha Lima PinheiroUniversidade Federal do CearÃPrograma de PÃs-GraduaÃÃo em Engenharia de Transportes-PETRANUFCBR MCDA-C Road Cargo Transport Operating Performance Multicriteria methodology MCDA-C.PLANEJAMENTO DE TRANSPORTESThe globalization process and the brazilian economic growth have contributed to the increased demand for freight transportation in many sectors. Faced with an increasingly competitive market, companies concentrate their focus on their core activities and start to outsource some other activities. So, freight transportation has been the target of increased outsourcing, presenting himself as a business opportunity for many transportation companies. The evaluation of the operational performance of those companies is obtained by various indicators, which isolated help managers to monitor and control their activities. It is also through those indicators that the bottlenecks are identified, supporting the decision making process to promote improvements and increased customer satisfaction. This study proposes the use of Multicriteria Decision Support - Constructivist (MCDA - C) to subsidize the construction of a model for evaluating the operating performance of freight transportation companies. The choice of methodology is grounded on two main points: i) it takes into account the views of decision makers and , ii ) it aggregates many relevant aspects for the good operating performance in a single model. A constructivist methodology allows the decision makers development of knowledge about the problem, and so, to make better decisions for achieving their objectives. At the end of this search it is intended to have a multicriteria model for evaluating the operating performance of the freight transportation companies able to support the decision making of managers , and also enable the understanding of the consequences of their decisions in the context under investigation.O crescente processo de globalizaÃÃo e o ritmo acelerado de crescimento econÃmico do Brasil vÃm contribuindo para o aumento da demanda por transporte rodoviÃrio de cargas nos mais diversos setores. Diante de um mercado cada vez mais competitivo as empresas concentram seu foco em suas atividades principais e passam a terceirizar algumas atividades. Nesse cenÃrio, o transporte da carga tem sido alvo de crescente terceirizaÃÃo, se apresentando como oportunidade de negÃcio para diversas empresas que atuam na prestaÃÃo de serviÃos logÃsticos e de transporte da carga. A avaliaÃÃo do desempenho operacional das Empresas de Transporte RodoviÃrio de Cargas â ETRC à realizada atravÃs de diversos indicadores, que isoladamente ajudam os gestores no acompanhamento e controle de suas atividades. à tambÃm atravÃs desses indicadores que sÃo identificados os gargalos operacionais que impedem um melhor desempenho do serviÃo prestado. O presente estudo propÃe a utilizaÃÃo da Metodologia MulticritÃrio de Apoio à DecisÃo â Construtivista (MCDA-C) na construÃÃo de um modelo de avaliaÃÃo do desempenho operacional de empresas transportadoras. A escolha da metodologia se alicerÃa em dois pontos principais: i) a de levar em consideraÃÃo a visÃo dos tomadores de decisÃo e, ii) a de conseguir agregar os aspectos relevantes para o bom desempenho operacional em um Ãnico modelo. O enfoque construtivista da metodologia possibilita o desenvolvimento nos decisores do conhecimento acerca da problemÃtica, o que permite, num estÃgio mais avanÃado, tomar decisÃes mais acertadas para alcance dos seus objetivos estratÃgicos. O trabalho possibilitou a elaboraÃÃo de modelo multicritÃrio de avaliaÃÃo do desempenho operacional das ETRC capaz de apoiar a tomada de decisÃo dos gestores, e ainda, possibilitar a compreensÃo das consequÃncias de suas possÃveis decisÃes no contexto em investigaÃÃo.nÃo hÃhttp://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=12158application/pdfinfo:eu-repo/semantics/openAccessporreponame:Biblioteca Digital de Teses e Dissertações da UFCinstname:Universidade Federal do Cearáinstacron:UFC2019-01-21T11:25:20Zmail@mail.com -
dc.title.en.fl_str_mv Multicriteria model for performance evaluation of freight transport companie
dc.title.alternative.pt.fl_str_mv Modelo multicritÃrio de avaliaÃÃo do desempenho operacional de empresas de transporte rodoviÃrio de cargas
title Multicriteria model for performance evaluation of freight transport companie
spellingShingle Multicriteria model for performance evaluation of freight transport companie
Paula Rocha Lima Pinheiro
MCDA-C
Road Cargo Transport
Operating Performance
Multicriteria methodology
MCDA-C.
PLANEJAMENTO DE TRANSPORTES
title_short Multicriteria model for performance evaluation of freight transport companie
title_full Multicriteria model for performance evaluation of freight transport companie
title_fullStr Multicriteria model for performance evaluation of freight transport companie
title_full_unstemmed Multicriteria model for performance evaluation of freight transport companie
title_sort Multicriteria model for performance evaluation of freight transport companie
author Paula Rocha Lima Pinheiro
author_facet Paula Rocha Lima Pinheiro
author_role author
dc.contributor.advisor1.fl_str_mv Waldemiro de Aquino Pereira Neto
dc.contributor.advisor1ID.fl_str_mv 73468568304
dc.contributor.advisor1Lattes.fl_str_mv http://lattes.cnpq.br/1249366337893581
dc.contributor.referee1.fl_str_mv Orlando Fontes Lima Junior
dc.contributor.referee1ID.fl_str_mv 04013036835
dc.contributor.referee1Lattes.fl_str_mv http://lattes.cnpq.br/4722971371806689
dc.contributor.referee2.fl_str_mv Bruno Vieira Bertoncini
dc.contributor.referee2ID.fl_str_mv 00828843902
dc.contributor.referee2Lattes.fl_str_mv http://lattes.cnpq.br/3683357029229928
dc.contributor.authorID.fl_str_mv 62836480378
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/5901318435846199
dc.contributor.author.fl_str_mv Paula Rocha Lima Pinheiro
contributor_str_mv Waldemiro de Aquino Pereira Neto
Orlando Fontes Lima Junior
Bruno Vieira Bertoncini
dc.subject.por.fl_str_mv MCDA-C
topic MCDA-C
Road Cargo Transport
Operating Performance
Multicriteria methodology
MCDA-C.
PLANEJAMENTO DE TRANSPORTES
dc.subject.eng.fl_str_mv Road Cargo Transport
Operating Performance
Multicriteria methodology
MCDA-C.
dc.subject.cnpq.fl_str_mv PLANEJAMENTO DE TRANSPORTES
dc.description.sponsorship.fl_txt_mv nÃo hÃ
dc.description.abstract.por.fl_txt_mv The globalization process and the brazilian economic growth have contributed to the increased demand for freight transportation in many sectors. Faced with an increasingly competitive market, companies concentrate their focus on their core activities and start to outsource some other activities. So, freight transportation has been the target of increased outsourcing, presenting himself as a business opportunity for many transportation companies. The evaluation of the operational performance of those companies is obtained by various indicators, which isolated help managers to monitor and control their activities. It is also through those indicators that the bottlenecks are identified, supporting the decision making process to promote improvements and increased customer satisfaction. This study proposes the use of Multicriteria Decision Support - Constructivist (MCDA - C) to subsidize the construction of a model for evaluating the operating performance of freight transportation companies. The choice of methodology is grounded on two main points: i) it takes into account the views of decision makers and , ii ) it aggregates many relevant aspects for the good operating performance in a single model. A constructivist methodology allows the decision makers development of knowledge about the problem, and so, to make better decisions for achieving their objectives. At the end of this search it is intended to have a multicriteria model for evaluating the operating performance of the freight transportation companies able to support the decision making of managers , and also enable the understanding of the consequences of their decisions in the context under investigation.
O crescente processo de globalizaÃÃo e o ritmo acelerado de crescimento econÃmico do Brasil vÃm contribuindo para o aumento da demanda por transporte rodoviÃrio de cargas nos mais diversos setores. Diante de um mercado cada vez mais competitivo as empresas concentram seu foco em suas atividades principais e passam a terceirizar algumas atividades. Nesse cenÃrio, o transporte da carga tem sido alvo de crescente terceirizaÃÃo, se apresentando como oportunidade de negÃcio para diversas empresas que atuam na prestaÃÃo de serviÃos logÃsticos e de transporte da carga. A avaliaÃÃo do desempenho operacional das Empresas de Transporte RodoviÃrio de Cargas â ETRC à realizada atravÃs de diversos indicadores, que isoladamente ajudam os gestores no acompanhamento e controle de suas atividades. à tambÃm atravÃs desses indicadores que sÃo identificados os gargalos operacionais que impedem um melhor desempenho do serviÃo prestado. O presente estudo propÃe a utilizaÃÃo da Metodologia MulticritÃrio de Apoio à DecisÃo â Construtivista (MCDA-C) na construÃÃo de um modelo de avaliaÃÃo do desempenho operacional de empresas transportadoras. A escolha da metodologia se alicerÃa em dois pontos principais: i) a de levar em consideraÃÃo a visÃo dos tomadores de decisÃo e, ii) a de conseguir agregar os aspectos relevantes para o bom desempenho operacional em um Ãnico modelo. O enfoque construtivista da metodologia possibilita o desenvolvimento nos decisores do conhecimento acerca da problemÃtica, o que permite, num estÃgio mais avanÃado, tomar decisÃes mais acertadas para alcance dos seus objetivos estratÃgicos. O trabalho possibilitou a elaboraÃÃo de modelo multicritÃrio de avaliaÃÃo do desempenho operacional das ETRC capaz de apoiar a tomada de decisÃo dos gestores, e ainda, possibilitar a compreensÃo das consequÃncias de suas possÃveis decisÃes no contexto em investigaÃÃo.
description The globalization process and the brazilian economic growth have contributed to the increased demand for freight transportation in many sectors. Faced with an increasingly competitive market, companies concentrate their focus on their core activities and start to outsource some other activities. So, freight transportation has been the target of increased outsourcing, presenting himself as a business opportunity for many transportation companies. The evaluation of the operational performance of those companies is obtained by various indicators, which isolated help managers to monitor and control their activities. It is also through those indicators that the bottlenecks are identified, supporting the decision making process to promote improvements and increased customer satisfaction. This study proposes the use of Multicriteria Decision Support - Constructivist (MCDA - C) to subsidize the construction of a model for evaluating the operating performance of freight transportation companies. The choice of methodology is grounded on two main points: i) it takes into account the views of decision makers and , ii ) it aggregates many relevant aspects for the good operating performance in a single model. A constructivist methodology allows the decision makers development of knowledge about the problem, and so, to make better decisions for achieving their objectives. At the end of this search it is intended to have a multicriteria model for evaluating the operating performance of the freight transportation companies able to support the decision making of managers , and also enable the understanding of the consequences of their decisions in the context under investigation.
publishDate 2013
dc.date.issued.fl_str_mv 2013-11-25
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
status_str publishedVersion
format masterThesis
dc.identifier.uri.fl_str_mv http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=12158
url http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=12158
dc.language.iso.fl_str_mv por
language por
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal do CearÃ
dc.publisher.program.fl_str_mv Programa de PÃs-GraduaÃÃo em Engenharia de Transportes-PETRAN
dc.publisher.initials.fl_str_mv UFC
dc.publisher.country.fl_str_mv BR
publisher.none.fl_str_mv Universidade Federal do CearÃ
dc.source.none.fl_str_mv reponame:Biblioteca Digital de Teses e Dissertações da UFC
instname:Universidade Federal do Ceará
instacron:UFC
reponame_str Biblioteca Digital de Teses e Dissertações da UFC
collection Biblioteca Digital de Teses e Dissertações da UFC
instname_str Universidade Federal do Ceará
instacron_str UFC
institution UFC
repository.name.fl_str_mv -
repository.mail.fl_str_mv mail@mail.com
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