Marketing strategies as a tool for improving strategic management of small hotels in Fortaleza
Autor(a) principal: | |
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Data de Publicação: | 2006 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da UFC |
Texto Completo: | http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=3658 |
Resumo: | Competition incitement has led companies to update and seek for strategies in order to uphold or increase their performance in the market. The choice for these strategies may imply in the redefinition of the structure, culture, working process amongst other aspects. The work aims at checking the marketing strategies used by small hotels in Fortaleza and their interference in the strategical management. Theoretical references have grounded the accomplishment of a field research, together with the managers of small hotels in Fortaleza, they are integrated with the following: entrepreneur strategies, company of labor service, labor service market, market strategies of labor service, and the hotel industry position in Fortaleza. Semi-structured interviews were used as well as non-probabilistic samples by judgment. The results showed that the lack of knowledge regarding the marketing skills is a very big obstacle for the setting up of efficient strategies. Although many entrepreneurs, intuitively make use of marketing actions, there is a very strong tendency to think that we know what the customer expectsâ, which is something difficult to be changed and needs working on little by little, showing the disadvantages and advantages of knowing exactly what the customerâs needs are, relying on what the customer himself/herself perceives. The major difficulty is not to accomplish the strategies but to choose the most adequate ones, those that can really add some value to the customer and improve competitiveness in the company. The tools used to establish the marketing strategies, need to be flexible because its usage depends on the companyâs level, size and its own flexibility and level of knowledge. |
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info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisMarketing strategies as a tool for improving strategic management of small hotels in FortalezaEstratÃgias de marketing como ferramenta para a melhoria da gestÃo estratÃgica dos pequenos hotÃis de Fortaleza2006-06-20Josà de Paula Barros Neto38555182387http://lattes.cnpq.br/0148772831660645ClÃudia Buhamra Abreu Romero21328617300http://lattes.cnpq.br/257901508744907856166168349http://lattes.cnpq.br/8702077412173193Solange Maria Santos FreireUniversidade Federal do CearÃPrograma de PÃs-GraduaÃÃo em AdministraÃÃo e ControladoriaUFCBR Pequenas Empresas GestÃo HoteleiraEstratÃgia de MarketingHotel Management Small Companies Market Strategies ADMINISTRACAOCompetition incitement has led companies to update and seek for strategies in order to uphold or increase their performance in the market. The choice for these strategies may imply in the redefinition of the structure, culture, working process amongst other aspects. The work aims at checking the marketing strategies used by small hotels in Fortaleza and their interference in the strategical management. Theoretical references have grounded the accomplishment of a field research, together with the managers of small hotels in Fortaleza, they are integrated with the following: entrepreneur strategies, company of labor service, labor service market, market strategies of labor service, and the hotel industry position in Fortaleza. Semi-structured interviews were used as well as non-probabilistic samples by judgment. The results showed that the lack of knowledge regarding the marketing skills is a very big obstacle for the setting up of efficient strategies. Although many entrepreneurs, intuitively make use of marketing actions, there is a very strong tendency to think that we know what the customer expectsâ, which is something difficult to be changed and needs working on little by little, showing the disadvantages and advantages of knowing exactly what the customerâs needs are, relying on what the customer himself/herself perceives. The major difficulty is not to accomplish the strategies but to choose the most adequate ones, those that can really add some value to the customer and improve competitiveness in the company. The tools used to establish the marketing strategies, need to be flexible because its usage depends on the companyâs level, size and its own flexibility and level of knowledge. O acirramento da concorrÃncia tem levado as organizaÃÃes a se atualizarem e a buscarem estratÃgias para se manterem ou ampliarem sua atuaÃÃo no mercado. A escolha destas estratÃgias pode implicar a redefiniÃÃo da estrutura, da cultura, do processo de trabalho, dentre outros aspectos. O trabalho se propÃe a verificar o uso de estratÃgias de marketing pelos pequenos hotÃis de Fortaleza e sua interferÃncia na gestÃo estratÃgica. Os temas do referencial teÃrico que fundamentaram a realizaÃÃo de uma pesquisa de campo, junto aos dirigentes de pequenos hotÃis de Fortaleza, estÃo associados Ãs seguintes temÃticas: estratÃgia empresarial, as empresas do setor de serviÃos, marketing de serviÃos, estratÃgias de marketing de serviÃos e o cenÃrio da hotelaria em Fortaleza. Fez-se uso de entrevistas semi-estruturadas e utilizou-se a amostragem nÃo probabilÃstica por julgamento. Os resultados evidenciaram que: o desconhecimento das prÃticas de marketing à realmente um grande entrave para a implantaÃÃo de estratÃgias eficazes na gestÃo. Embora muitos empresÃrios realizem aÃÃes de marketing intuitivamente, existe uma tendÃncia muito forte de âachar que se sabe o que o cliente querâ, o que à difÃcil de ser mudado e precisa ser trabalhado aos poucos, mostrando-se as desvantagens e vantagens de saber ârealmenteâ o que o cliente deseja, baseando-se no que o prÃprio cliente percebe. A dificuldade maior nÃo està na realizaÃÃo das estratÃgias, e sim na escolha das estratÃgias mais adequadas, aquelas que realmente agreguem valor para o cliente e melhore a competitividade da organizaÃÃo. As ferramentas a serem utilizadas para implantaÃÃo de estratÃgias de marketing precisam ser muito flexÃveis, pois a sua utilizaÃÃo depende do grau de maturidade da empresa, do seu porte, da sua prÃpria flexibilidade e do seu grau de conhecimento. http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=3658application/pdfinfo:eu-repo/semantics/openAccessporreponame:Biblioteca Digital de Teses e Dissertações da UFCinstname:Universidade Federal do Cearáinstacron:UFC2019-01-21T11:16:48Zmail@mail.com - |
dc.title.en.fl_str_mv |
Marketing strategies as a tool for improving strategic management of small hotels in Fortaleza |
dc.title.alternative.pt.fl_str_mv |
EstratÃgias de marketing como ferramenta para a melhoria da gestÃo estratÃgica dos pequenos hotÃis de Fortaleza |
title |
Marketing strategies as a tool for improving strategic management of small hotels in Fortaleza |
spellingShingle |
Marketing strategies as a tool for improving strategic management of small hotels in Fortaleza Solange Maria Santos Freire Pequenas Empresas GestÃo Hoteleira EstratÃgia de Marketing Hotel Management Small Companies Market Strategies ADMINISTRACAO |
title_short |
Marketing strategies as a tool for improving strategic management of small hotels in Fortaleza |
title_full |
Marketing strategies as a tool for improving strategic management of small hotels in Fortaleza |
title_fullStr |
Marketing strategies as a tool for improving strategic management of small hotels in Fortaleza |
title_full_unstemmed |
Marketing strategies as a tool for improving strategic management of small hotels in Fortaleza |
title_sort |
Marketing strategies as a tool for improving strategic management of small hotels in Fortaleza |
author |
Solange Maria Santos Freire |
author_facet |
Solange Maria Santos Freire |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Josà de Paula Barros Neto |
dc.contributor.advisor1ID.fl_str_mv |
38555182387 |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/0148772831660645 |
dc.contributor.referee1.fl_str_mv |
ClÃudia Buhamra Abreu Romero |
dc.contributor.referee1ID.fl_str_mv |
21328617300 |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/2579015087449078 |
dc.contributor.authorID.fl_str_mv |
56166168349 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/8702077412173193 |
dc.contributor.author.fl_str_mv |
Solange Maria Santos Freire |
contributor_str_mv |
Josà de Paula Barros Neto ClÃudia Buhamra Abreu Romero |
dc.subject.por.fl_str_mv |
Pequenas Empresas GestÃo Hoteleira EstratÃgia de Marketing |
topic |
Pequenas Empresas GestÃo Hoteleira EstratÃgia de Marketing Hotel Management Small Companies Market Strategies ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
Hotel Management Small Companies Market Strategies |
dc.subject.cnpq.fl_str_mv |
ADMINISTRACAO |
dc.description.abstract.por.fl_txt_mv |
Competition incitement has led companies to update and seek for strategies in order to uphold or increase their performance in the market. The choice for these strategies may imply in the redefinition of the structure, culture, working process amongst other aspects. The work aims at checking the marketing strategies used by small hotels in Fortaleza and their interference in the strategical management. Theoretical references have grounded the accomplishment of a field research, together with the managers of small hotels in Fortaleza, they are integrated with the following: entrepreneur strategies, company of labor service, labor service market, market strategies of labor service, and the hotel industry position in Fortaleza. Semi-structured interviews were used as well as non-probabilistic samples by judgment. The results showed that the lack of knowledge regarding the marketing skills is a very big obstacle for the setting up of efficient strategies. Although many entrepreneurs, intuitively make use of marketing actions, there is a very strong tendency to think that we know what the customer expectsâ, which is something difficult to be changed and needs working on little by little, showing the disadvantages and advantages of knowing exactly what the customerâs needs are, relying on what the customer himself/herself perceives. The major difficulty is not to accomplish the strategies but to choose the most adequate ones, those that can really add some value to the customer and improve competitiveness in the company. The tools used to establish the marketing strategies, need to be flexible because its usage depends on the companyâs level, size and its own flexibility and level of knowledge. O acirramento da concorrÃncia tem levado as organizaÃÃes a se atualizarem e a buscarem estratÃgias para se manterem ou ampliarem sua atuaÃÃo no mercado. A escolha destas estratÃgias pode implicar a redefiniÃÃo da estrutura, da cultura, do processo de trabalho, dentre outros aspectos. O trabalho se propÃe a verificar o uso de estratÃgias de marketing pelos pequenos hotÃis de Fortaleza e sua interferÃncia na gestÃo estratÃgica. Os temas do referencial teÃrico que fundamentaram a realizaÃÃo de uma pesquisa de campo, junto aos dirigentes de pequenos hotÃis de Fortaleza, estÃo associados Ãs seguintes temÃticas: estratÃgia empresarial, as empresas do setor de serviÃos, marketing de serviÃos, estratÃgias de marketing de serviÃos e o cenÃrio da hotelaria em Fortaleza. Fez-se uso de entrevistas semi-estruturadas e utilizou-se a amostragem nÃo probabilÃstica por julgamento. Os resultados evidenciaram que: o desconhecimento das prÃticas de marketing à realmente um grande entrave para a implantaÃÃo de estratÃgias eficazes na gestÃo. Embora muitos empresÃrios realizem aÃÃes de marketing intuitivamente, existe uma tendÃncia muito forte de âachar que se sabe o que o cliente querâ, o que à difÃcil de ser mudado e precisa ser trabalhado aos poucos, mostrando-se as desvantagens e vantagens de saber ârealmenteâ o que o cliente deseja, baseando-se no que o prÃprio cliente percebe. A dificuldade maior nÃo està na realizaÃÃo das estratÃgias, e sim na escolha das estratÃgias mais adequadas, aquelas que realmente agreguem valor para o cliente e melhore a competitividade da organizaÃÃo. As ferramentas a serem utilizadas para implantaÃÃo de estratÃgias de marketing precisam ser muito flexÃveis, pois a sua utilizaÃÃo depende do grau de maturidade da empresa, do seu porte, da sua prÃpria flexibilidade e do seu grau de conhecimento. |
description |
Competition incitement has led companies to update and seek for strategies in order to uphold or increase their performance in the market. The choice for these strategies may imply in the redefinition of the structure, culture, working process amongst other aspects. The work aims at checking the marketing strategies used by small hotels in Fortaleza and their interference in the strategical management. Theoretical references have grounded the accomplishment of a field research, together with the managers of small hotels in Fortaleza, they are integrated with the following: entrepreneur strategies, company of labor service, labor service market, market strategies of labor service, and the hotel industry position in Fortaleza. Semi-structured interviews were used as well as non-probabilistic samples by judgment. The results showed that the lack of knowledge regarding the marketing skills is a very big obstacle for the setting up of efficient strategies. Although many entrepreneurs, intuitively make use of marketing actions, there is a very strong tendency to think that we know what the customer expectsâ, which is something difficult to be changed and needs working on little by little, showing the disadvantages and advantages of knowing exactly what the customerâs needs are, relying on what the customer himself/herself perceives. The major difficulty is not to accomplish the strategies but to choose the most adequate ones, those that can really add some value to the customer and improve competitiveness in the company. The tools used to establish the marketing strategies, need to be flexible because its usage depends on the companyâs level, size and its own flexibility and level of knowledge. |
publishDate |
2006 |
dc.date.issued.fl_str_mv |
2006-06-20 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
status_str |
publishedVersion |
format |
masterThesis |
dc.identifier.uri.fl_str_mv |
http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=3658 |
url |
http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=3658 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal do Cearà |
dc.publisher.program.fl_str_mv |
Programa de PÃs-GraduaÃÃo em AdministraÃÃo e Controladoria |
dc.publisher.initials.fl_str_mv |
UFC |
dc.publisher.country.fl_str_mv |
BR |
publisher.none.fl_str_mv |
Universidade Federal do Cearà |
dc.source.none.fl_str_mv |
reponame:Biblioteca Digital de Teses e Dissertações da UFC instname:Universidade Federal do Ceará instacron:UFC |
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Biblioteca Digital de Teses e Dissertações da UFC |
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Biblioteca Digital de Teses e Dissertações da UFC |
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Universidade Federal do Ceará |
instacron_str |
UFC |
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UFC |
repository.name.fl_str_mv |
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repository.mail.fl_str_mv |
mail@mail.com |
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1643295133626531840 |